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“expected much better”

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Best Western Lexington Inn
Ranked #4 of 16 Hotels in Lexington
Harrisburg, PA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“expected much better”
Reviewed 10 April 2012

From reading the reviews, I expected much better. I'm surprised it carries the best western brand name, rooms are old, paint is bad, etc. etc. Really needs a total renovation

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darrell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomSales, Director of Sales at Best Western Lexington Inn, responded to this review, 11 April 2012
I am very sorry your stay with us was not up to your expectations. We try our hardest to make every stay one that everyone enjoys. We are working are always working to update and make our property better. Thank you for letting us know about your stay and I am sorry again it was not up to your standards.
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385 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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  • French first
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English first
Raleigh, North Carolina
1 review
Reviewed 27 March 2012

Check-In process was smoothe, and efficient. Complimentary breakfast was nice, good value for entire stay. Great staff as well!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClayM338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler
Level Contributor
171 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 24 March 2012

There are 2 Best Westerns at this exit. The one I'm reviewing is not the Best Western Plus.
I ended up staying here for a few nights & some of them were over the weekend. By using the 'Travel Coupons' that I got at the Rest Area/Welcome Center when I first entered the state, it ended up averaging out to $68.03 per night (including tax).
This was a good Best Western and had all the extras...ie: Soap, Shampoo, Conditioner, Coffee/Tea & Coffee Maker, Microwave, Fridge, Hair Dryer, Iron, & Ironing Board. The Internet worked fine. The TV was a nice Flatscreen and had a fair few channels to choose from.
They keep coffee in the lobby 24/7 and the breakfast has a decent, but not a vast amount of things to choose from.
Overall, I'm getting to where I really like the Best Western chain and they do have a good rewards program.
The only negatives would be...my room was a little funky (smell-wise) and the breakfast might not be up to some people expectations. But, I would recommend this property for most types of travelers.

Room Tip: Grab those 'Travel Coupon' booklets from Welcome Centers as you enter the state.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ozcfied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomSales, Guest Relations Manager at Best Western Lexington Inn, responded to this review, 26 March 2012
Thank you so much for letting us know about your stay at Best Western Lexington. We value your input on our rooms and breakfast. We try our hardest to have all the items that you would have at your home in the rooms so your feel at home in our hotel. The Best Western brand has really tried to make it guests keep coming back and it sounds like it is working. We can’t wait to see you next time you are in the Lexington, VA area.
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Williamsburg, VA
Level Contributor
120 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 22 February 2012

Stayed with the family on a visit to VMI. Clean hotel, large rooms although in need of few updates. Comfortable beds, easy access to lobby as well as parking areas. Allowed my two dogs as we were also there to compete in the agility trials at the Equestrian Center. Applebees right next door. Scrambled eggs for breakfast. We will be back.

Room Tip: Upstairs around back is quiet .
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chryscenthia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomSales, Director of Sales at Best Western Lexington Inn, responded to this review, 22 February 2012
We are pleased you have a wonderful stay here at the Best Western Lexington Inn. We are currently working on freshing up the property. We hope the next time you stay with us you like the changes. We cannot wait for you to be our guest again!
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Martinez, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 January 2012

stayed there for one night. had two rooms for our group. nice and clean, price was good and enjoyed out stay.

  • Stayed January 2012, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Sol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Lexington Inn

Property: Best Western Lexington Inn
Address: 850 N Lee Highway, Lexington, VA 24450-3725
Phone Number:
Region: United States > Virginia > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Business Hotel in Lexington
#4 Family Hotel in Lexington
Price range (per night): ₹ 5,624 - ₹ 17,519
Hotel Class:2.5 star — Best Western Lexington Inn 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Go back in time to the civil war era while staying at this new and unique Virginia hotel! The Best Western Lexington Inn is a great setting for vacationers and those traveling on business. Full-service accommodations are provided at a great value. All guest rooms are clean, spacious, up-to-date and equipped with free high-speed Internet access. Other amenities include an on-site exercise center, continental breakfast and a business center. ... more   less 
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Also Known As:
Best Western Lexington Hotel Lexington
Lexington Best Western

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