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“Musty rooms. Dirty duvets. Stay elsewhere if you can!”

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Country Inn & Suites By Carlson, Lexington
Ranked #8 of 16 Hotels in Lexington
Cleveland
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Musty rooms. Dirty duvets. Stay elsewhere if you can!”
Reviewed 24 June 2012

Needed a place to stay enroute from NC to OH. Booked 2 rooms for family here. Both rooms smelled musty. Both rooms had duvet covers that were clearly soiled! Yuck. Need I say more? Look for place with clean beds for each guest! However, two other alternatives were booked up already. If you plan to stop over, book early and book elsewhere if you can.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mln10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Inn & Suites By Carlson, Lexington, responded to this review, 26 June 2012
I apologize for the less than satisfactory conditions you encountered in your rooms. We are working to improve our operations and your feed back is greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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302 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Atlanta, Georgia, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2012

We stayed here for a night during a road trip and used a coupon from the visitor center coupon booklet ($75/night in June). The room was clean and the beds were comfortable with down filled comforters. The staff was very friendly and helpful. The guy at check in recommended a local pizza place that delivered, and he gave us a menu as well. The customer service at that restaurant was excellent and the food was great, but that's a separate review.....The pool was clean and the breakfast was good for the price (included in room rate). We would have stayed again on our way back but we ended up driving farther to another Country Inn and Suites.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Inn & Suites By Carlson, Lexington, responded to this review, 26 June 2012
Thank you for your positive review. We will continue to work hard to provide our guets with the quality of service and facilities that exceed xpectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 15 June 2012

We found bed bugs in the first room and stink bugs in the second. We will not be returning.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clem248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Country Inn & Suites By Carlson, Lexington, responded to this review, 22 June 2012
I apologize for the problem you experienced during you recent stay with us.
Please get in touch with me at the hotel so that we can discuss the issue, as it was not reported to the staff or myself prior to your posting.

Thank you very much;

Charles Haywood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lexington hotels

Charlotte
Level Contributor
306 reviews
259 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed 12 June 2012

We stay at Country Inns fairly often, and found this one to be very nice. It's located in a quiet location a mile or so north of downtown Lexington. The hotel was very clean, and looked fairly new. There's an indoor pool and other amenities you normally expect from Country Inns. Our king room was well furnished, and the bed was comfortable. The front desk staff were especially friendly. The free hot breakfast seemed to be a little better than the average for other Country Inns we've stayed at. The price was about what you'd expect for such a hotel in a small town location. So overall we had a good stay here, and recommend it highly.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lchjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Coast of the U.S.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 April 2012

We normally do not stay at this chain but decided to because we found a good rate in a booklet at the Visitor Center ($69.00). I would not pay more than that for this hotel. Lobby is very nice. Room is clean but could use better bedding. Internet service was good (Wireless too). Free bkfst was sufficient. Pool seemed clean and fitness center was basic but in good working order. Lady working the bkfst room was pleasant and efficient. Fresh baked cookies was a nice treat on the way home. If you like frozen yogurt walk next door to the mini mart/gas station/ Subway....yummy!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adventurers67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Lexington

Property: Country Inn & Suites By Carlson, Lexington
Address: 875 N Lee Hwy, Lexington, VA 24450-3725
Phone Number:
Region: United States > Virginia > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Lexington
Price range (per night): ₹ 7,428 - ₹ 13,112
Hotel Class:3 star — Country Inn & Suites By Carlson, Lexington 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Lexington Hotel Lexington
Country Inn And Suites By Carlson, Lexington
Country Inn Lexington
Lexington Country Inn

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