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“Good night's rest, expensive breakfast” 3 of 5 bubbles
Review of Hotel Harrisonburg

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Hotel Harrisonburg
Ranked #18 of 23 Hotels in Harrisonburg
Miami, Florida
Level Contributor
366 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
“Good night's rest, expensive breakfast”
3 of 5 bubbles Reviewed 31 May 2012

The Holiday Inn is conveniently located at the I-81 exit only about 1 minute from downtown. Rooms are large, clean, and quiet. The warm buffet breakfast is $9.99. We had to spend an extra night in Harrisonburg, and we booked the Comfort Inn next door for $10 less per night. Its warm buffet breakfast was free.

  • Stayed May 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank D N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schico, General Manager at Hotel Harrisonburg, responded to this review, 4 June 2012
Good afternoon, D N:

Thank you for your comments and thank you for staying with us. We take all guest concerns and comments very seriously, and your review allows us to improve our product, which is our constant goal. While it is true that the Comfort Inn and other local hotels offer a complimentary breakfast, they do not offer the full dining experience in the way that our hotel is able to offer it. That is because these hotels are "limited service" hotels, while our hotel is a "full service" hotel. The main differences between these two types of hotels is that a full service hotel has a full kitchen which produces food that is made to order. This allows us to present a fresh, custom meal for your dining needs. We also have a restaurant which serves dinner, as well as a full-service lounge. Other differences include the ability which we have to host events and provide room service. While I am sure that the experience which you had at the Comfort Inn was affordable, it may not be as attractive to someone who needs the flexibility provided to them in a full-service, made to order kitchen. I want to thank you, again, for your comments, and invite you to visit us when you return to the Harrisonburg area to see all the great things that our hotel has to offer.

Sincerely,

Scott C.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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160 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 15 May 2012

We stopped at this Holiday Inn while driving south from Pennsylvania to Tennessee. I am a platinum Priority Club member and always stay at IHG properties. We arrived at 9:30 PM and starving! At check in I saw the restaurant was open until 10 PM. We went in and sat down and about 3 other people had plates of food at the bar. Boy it looked good, unfortunately I was told the kitchen closed at 9:30. I said "the sign said open until 10" and the bartender shrugged and said well it just closed. The room was adequate but not very clean when I went into the bathroom the toilet had hair on it and a gross dried urine dribble down the front of it. Yuk! Breakfast was less than desirable also. Service very slow (and there was hardly anyone in there!) and my english muffin was hard. Hopefully they were just having a bad day because my Holiday Inn experiences are usually awesome!

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Wanderlust-itis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schico, General Manager at Hotel Harrisonburg, responded to this review, 25 May 2012
Dear Wanderlust-itis:

Thank you for taking the time to review our hotel. The reviews that we receive on TripAdvisor are very important to us, as they provide us with the opportunity to use meaningful feedback in order to improve. I am very concerned about the experience which you had when you stayed with us. These types of service inconsistencies are simply not acceptable. I am happy to tell you that our hotel has come under new management since you stayed with us in March (including myself and other departmental managers). We have now changed several of our policies (including the ones regarding the close times in the restaurant) in order to better serve you and our other guests. We hope that you will visit us again soon to see all that we are doing to make a better impression on our guest. Thanks again for your comments!

Sincerely,

Scott C.
General Manager
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Travellers are raving about these Harrisonburg hotels

Arnprior, Canada
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

After a very long drive from Florida, this hotel was what we were looking for. The check-in staff were very helpful and efficient. The room was very nice and clean. Instead of going out for dinner we just went to the hotel restaurant. Our waitress was very good and she made a good suggestion for our meal and the wine. I recommend this hotel to anyone looking for good value and quality in a hotel.

Room Tip: The king bed room was very large and comfortable
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TerryS681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schico, General Manager at Hotel Harrisonburg, responded to this review, 14 May 2012
Dear TerryS681,

Thank you for your kind comments. We strive to make our hotel stand out as one of the areas best, and we appreciate hearing that you were satisfied. We look forward to the opportunity to serve you again when you are in the Harrisonburg area.

Thanks again!

Scott Chico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Washington, New York
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

This hotel was an excellent experience in every way: the staff was pleasant and helpful, the room was modern and clean with a large flat screen TV, fridge, nice bedding and very comfortable temperature control.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dean3818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellicott City, Maryland
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

I don't understand the negative reviews and felt compelled to write one myself. I stayed here in April 2012. I saw nothing wrong with this hotel except that the ice machine on my floor was broken. The room and bathroom were clean, the staff was friendly and helpful, and the breakfast was very good with good selections and very reasonably priced. There is a Panera nearby, but it would have cost at least double to get breakfast there instead. I gave it a "very good" instead of an "excellent" only because of the ice machine problem.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank evanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schico, Manager at Hotel Harrisonburg, responded to this review, 11 April 2012
Good morning,

Thank you taking the time to review our hotel. We take our reviews very seriously, as we rely on them to improve our products and services. Your kind words are greatly appreciated; I was delighted to hear that we were able to accommodate your travel needs to your satisfaction. I hope that you will return to visit us the next time that you are in the Harrisonburg area. Again, thank you for your time and your comments.

Sincerely,

Scott Chico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Harrisonburg

Property: Hotel Harrisonburg
Address: 1400 E Market Street, Harrisonburg, VA 22801 (Formerly Holiday Inn Harrisonburg)
Region: United States > Virginia > Harrisonburg
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #18 of 23 Hotels in Harrisonburg
Price range (per night): ₹ 4,254 - ₹ 7,984
Hotel Class:3 star — Hotel Harrisonburg 3*
Number of rooms: 140
Official Description (provided by the hotel):
The Hotel Harrisonburg, VA is the premier full service hotel and meeting facility in the Harrisonburg area with 140 rooms and over 10,000 sq. feet in meeting space. We are located in the heart of the Shenandoah Valley, home of the JMU Dukes, at the intersection of I-81 and US Route 33, exit 247 A. Nearby tourist attractions include: Luray Caverns, Endless Caverns, Grand Caverns, the Skyline Drive, and several Civil War battlefields, including the New Market Battlefield. Outdoor enthusiasts can enjoy several local golf courses. Massanutten Resort is the perfect four seasons resort in the Valley, featuring golf, snow tubing, snow boarding, skiing and the newly opened indoor/outdoor water park. We are also conveniently located just minutes away from the following local colleges, universities and local business: James Madison University, Bridgewater College, Eastern Mennonite University, Coors Bottling, Merck, SYSCO and the Shenandoah Valley Regional Airport. We can accommodate any group up to 250 people and provide the catering for your event, wedding or conference. We can also assist in the planning of your wedding or reception, just contact our wedding specialist in the sales department. Let the Hotel Harrisonburg take care of everything. ... more   less 
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Also Known As:
Holiday Inn Harrisonburg Hotel Harrisonburg
Harrisonburg Holiday Inn

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