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“Ok place, could use some updates ”

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Hilton Garden Inn Richmond South/Southpark
Certificate of Excellence
Reviewed 10 December 2017 via mobile

The hotel has very friendly staff, the room is large but could use some updates. The bed was ok, I have back issues and it wasn’t the best sleep. They don’t have free breakfast so plan ahead for that. It worked for an overnight stop.

Stayed: November 2017, travelled with family
Thank Christa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, Manager at Hilton Garden Inn Richmond South/Southpark, responded to this reviewResponded 11 December 2017

Thank you for taking the time to let us know how your stay was with us! I am happy to hear that you liked our staff and the size of the rooms. As far as updates go, we are having them done soon as part of Hilton's roll-over for the Garden Inn brands! I do apologies that our beds were not up to par during your stay with us and I will make sure to report this to our corporate office. As far as the breakfast goes, we offer a full cook to order breakfast served with two hot sides and unlimited access to the pastry and cold bar (fruits, yogurt, etc). For future reference, the Garden Inn brand offers rates that include the price of breakfast, but half off during the time of booking! So next time you call a Garden Inn please make sure to inquire about the bed and breakfast rate to get half off the breakfast! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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8 - 12 of 525 reviews

Reviewed 31 October 2017

Mattresses need to be replaced, we all rolled toward the middle of the bed. The carpet needs cleaned or replaced. We accidentally left a child’s stuffed toy behind. The staff was not helpful with recovering the toy.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017

Very pleasant weekend-away. Had a special sleepover for my teen son for homecoming, he had two friends and we had two rooms. Kids were placed close enough that we could supervise them without making them feel like "little kids who needed babysitters." We were all able to take advantages of the amenities, fitness center and swimming pool without all being there at the same time (to avoid crowding the teens). Within the Southpark mall complex so we were close to movies, restaurants and retail. Overall a nice weekend getaway (mini stay-cation). Staff here are extremely conscientious and kind. Only minor drawback, Colonial Heights has a dump nearby and the smell in the morning is horrible.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank S1132BPsusans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017

This hotel was located close to the interstate and have many amenities located near the hotel that were in walking distance or less than a 5 minute drive. The staff was very friendly and accommodating. We were there for a wedding, and the bridal party and guest were staying there as well. The outdoor patio was great place for everyone to gather.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank ashleyrQ8307AA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

The Hilton Garden Inn is a great place to stay when visiting the area. The rooms are spacious and clean. The food is good. It is also located right off the highway and in the heart of the shopping plaza.

  • Stayed: October 2017, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Sharron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Richmond South/Southpark

Address: 800 Southpark Blvd, Colonial Heights, VA 23834-3612
Phone Number:
Region: United States > Virginia > Colonial Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Colonial Heights
Price Range: ₹ 9,184 - ₹ 11,926 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond South/Southpark 3*
Number of rooms: 155
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Also Known As:
Hilton Garden Inn Richmond South/Southpark Hotel Colonial Heights
Hilton Colonial Heights
Colonial Heights Hilton

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