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All reviews courtyard marriott starbucks coffee great location vanity area west main street within walking distance mellow mushroom microwave and refrigerator front desk staff rooms are comfortable very nice hotel comfortable stay stayed one night each morning downtown area bistro uva
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12 - 17 of 217 reviews
Reviewed 2 June 2018 via mobile

I stayed here overnight on a Friday. Saturday AM chose to try the in house Bistro menu selection was good, tge people behind the counter (all 3 of them) were friendly but the time it was taking other customers to get their coffee bagels and what should have been quick orders was frustratingly slow. I ordered a simple smoothy and waited 1/2 hour. It was good but not great.

The room was nice and I will stay here again but will choose to get my meals elsewhere.

Stayed: June 2018, travelled on business
Thank BridgetS805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward F, Front Office Manager at Courtyard Charlottesville - University Medical Center, responded to this reviewResponded 3 June 2018

Bridget S - Thank you for taking the time to let us know how to improve our service at the Bistro. I am so sorry it took over 30mins for your simple order to be completed, and no smoothie no matter how good is worth that wait. I will pass this information on to our department heads, and our AGM to make sure things like this are remedied for future stays.

Thank You
Edward F.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018

We stayed for a few nights and enjoyed the proximity to UVA, the downtown mall, and Monticello. The parking garage was convenient. The room and bathroom were clean, and there were no moisture (mildew/mold) issues in the bathroom. The vanity was separated from the toilet and shower, and the lighting in the vanity area was quite poor. The bed was extremely comfortable, and the room was spacious. Front desk and housekeeping staff were very friendly and helpful. The first night, the A/C didn't run while we slept, so we woke up to a warmer-than-desired room. Thereafter, the room was kept cool all night and we slept much better.

Either the Website didn't mention the hot tub available on-site, or I missed it.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2018 via mobile

As we checked in, i asked the clerk if the rate had breakfast. I was told that there was breakfast in the bistro..when i asked if it was complimentary, i was told "no..it was ala carte".ok..so we bought breakfast at a nearby restaurant..fast forward to checkout and Brittany was quite nice. I did say that we were surprised that breakfast was not included and not even a complimentary coffee in the lobby!! She assured me that breakfast was included in our price. Imagine our surprise..i repeated the question, thinking there must have been miscommunication..after all why would we have been told " no" upon checking in. I asked her if we could get a rebate..she was kindly ready to remove a charge from the prior day to make amends when Amy came quickly on the scene to tell us that was not a breakfast charge and that it could not be removed..absolutely. so i asked again about a rebate since we would not have bought a breakfast had we not been told there was no comp breakfast..nope, she would not budge ..this would have been a positive review had she even comped a little bit..the Hampton Inn is a better choice for us in the future.

Stayed: May 2018, travelled as a couple
Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018

Great location near UVA with convenient attached covered parking. Vanity area was small and dimly lit making it hard to apply makeup. No laydown area in bath. Breakfast was $15 - $20 per couple and very slow. Parking an extra $5/day. Housekeeping was very accommodating.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank businessman2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

We stayed here for the concert and the place was completely full but still fairly quiet, clean and well-managed. I highly recommend it. It was central to everything and parking was easy. Also did not think the rate was out rages. There’s a mellow mushroom about a block away that the kids loved

Stayed: April 2018
Thank rawband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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