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Reviewed 25 August 2017

No non-smoking room, despite that being our reservation months in advance. The room they gave us smelled awful and there were bugs climbing out of the air conditioner. We left immediately, they had no other rooms. We were stuck in Blacksburg, late at night, on move-in weekend, with no place to stay. They made no apology, no effort to help us find another room, no suggestion even. We will never return.

Stayed: August 2017, travelled with family
Thank tyegator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Days Inn by Wyndham Blacksburg Conference Center, responded to this reviewResponded 30 August 2017

Please accept our sincere apologies for your disappointing experience. Unfortunately, when guests book through third-party websites, we are not always made aware of their room preferences prior to their arrival. We want all our guests to enjoy a great stay and are always happy to accommodate preferences upon check-in when it is possible for us to do so and we apologize that this was not possible in your case. We have high standards for the cleanliness of all our guest rooms and I am sorry to hear that your room failed to meet our standards. Again, we are sorry for the inconvenience you encountered and we hope you will reconsider staying with us in the future so that we may have the opportunity to replace this experience with a superior one. We also hope you will consider booking with us directly so that we can be sure your room preferences are noted prior to your arrival.

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Reviewed 24 August 2017

I would've been satisfied with my stay if it wasn't for the fact that I booked a non-smoking room and our room had such horrible cigarette smell we couldn't sleep. I late realized the hotel had smoking rooms and I was probably given one of those. When I brought it up to the receptionist in the morning I was told "yea, you got the smoking room". No apologies, nothing. It makes a huge difference for a person who doesn't smoke to get a room where the whole place, especially the bed, reeks of cigarettes. I will not be back.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Days Inn
Thank 91justynam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Days Inn by Wyndham Blacksburg Conference Center, responded to this reviewResponded 25 August 2017

We are disappointed to hear that you were unhappy with your stay. We do have a small percentage of rooms that are still designated as smoking optional in order to accommodate those guests with that preference and it is unfortunate that we were unaware of your preference for a non-smoking room. Should your travels permit a return visit, and we sincerely hope that they do, please consider booking directly with us to ensure your preferences are noted on your reservation. We do hope to see you again and we hope your next stay will exceed your expectations!

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Reviewed 24 August 2017

  • Stayed: August 2017, travelled solo
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Review collected in partnership with Days Inn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sarah H, Guest Relations Manager at Days Inn by Wyndham Blacksburg Conference Center, responded to this reviewResponded 25 August 2017

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Reviewed 23 August 2017

It's really a shelter for homeless families.That's OK, just don't book as a hotel. Rooms and towels smell like smoke. Only 2 towels/rooms for 4. Children living there eat all of the breakfast food. None left for 'hotel' guests. Fake eggs. RAN OUT OF TOILET PAPER!!! My newphew booked a block of rooms for out of town wedding guests. No block. Rooms were all over the building. Also, it's not a hotel, it's a motel with a huge hill and steep steps to climb for room on the front of the building. There are many fine hotels and air bnb's in Blacksburg. Go elsewhere.

  • Stayed: August 2017, travelled with family
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1  Thank sheerinfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Days Inn by Wyndham Blacksburg Conference Center, responded to this reviewResponded 25 August 2017

You can be assured that our hotel is certainly not a “shelter for homeless families”. Our convenient location near Virginia Tech and great value for travelers does appeal to many types of travelers including VT football fans, parents and alumni, overnight guests passing through the area, long-term guests working in our area, and those visiting friends and family or attending events in the area, such as yourself. We are sorry to hear that your stay failed to meet your expectations and apologize if there was a delay in food being replenished during our free breakfast buffet. It is our goal to ensure we provide each of our guests with a plentiful and fresh buffet.
Our Team strives to address any concerns that arise regarding a guest's stay and we are sorry to hear that, despite our Team's efforts at a resolution upon receiving your feedback, that you were still disappointed with your experience. We appreciate your feedback and will certainly utilize it to improve future guests’ experience.

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Reviewed 21 August 2017

  • Stayed: August 2017, travelled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sarah H, Guest Relations Manager at Days Inn by Wyndham Blacksburg Conference Center, responded to this reviewResponded 22 August 2017

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