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38 - 43 of 166 reviews
Reviewed 24 August 2016

We selected this property because of a great deal on the room and were well pleased with our choice. The Cortina Inn is about half way between Rutland and Killington, and because it is out of the fairly populated areas it was reasonably quiet and peaceful. It was just a 10 minute drive into Rutland for meals and supplies, and the location in central Vermont made access to the sites around the state quick and easy. The included breakfast was good, and there were plenty of places to just lounge around and enjoy the company of family and guests.

Room tip: Rooms on the ground floor facing the parking lot have a separate door outside - makes for easier loading and unloading of luggage.
Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank AASR33CINCY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CortinaInnandResort, Webmaster at Cortina Inn and Resort, responded to this reviewResponded 29 September 2016

Dear Valued Guest,

Thanks for your kind comments.

We are proud of having guests like you. You can always be assured of a nice stay with us.

Glad to note that you liked the breakfast and the local activities.

We look forward to having you with us again.

Sincerely,
Hotel Manager

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Reviewed 21 August 2016 via mobile

This would have been about a 4 star review, but it's getting a 1. For one reason, the STAFF. I've never been harassed so much by hotel staff.

We are a family of 5, my wife and I, a 4 year old, 2 year old, and infant. My sister-in-law came up with us a night early because her parents weren't coming up until the next day. Her parents were staying at the Holiday Inn. Upon check in I explained she would be staying with us for ONE night and requested a cot. I was told they do not have cots and the maximum occupancy for the room is 4 people. We checked in very late around midnight. The man at the desk allowed her to stay but questioned how we were all going to sleep (not sure why that's any of his business)... Go up to the room and there is a pull out sofa! DUH.. We easily all fit in the room.

The following day, the old lady at the front desk calls me over and begins ranting about me having a extra person in the room and I go through the entire thing ALL OVER AGAIN. Explain that she was only staying with us the 1 night and her parents were coming up today and she will be staying at the Holiday Inn for the rest of the weekend. She continues how she is going to have to charge me an extra $20 for having an extra guest in the room, fine. I have no problem paying but don't want to be harassed!

Sunday, time to check out. Same old lady at the front desk tries to accuse me of having the extra guest with us!! She tries to say she saw her eating breakfast with us!! This lady has NO business being in any kind of customer service position. She was also rude to her staff member, a young Asian male that was friendly but he tried saying something to her and she put her hand up in his face! So rude! Felt bad for the poor kid.

Again, this would have been a 4 star review as the place is decent but customer service is everything to me.

BTW, Pool is cold, coffee sucks.

Date of stay: August 2016
Trip type: Travelled with family
Thank BlueLineDisciple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CortinaInnandResort, Webmaster at Cortina Inn and Resort, responded to this reviewResponded 29 September 2016

Dear Guest,

Thanks for staying with us.

I’m very glad that our hotel location impressed you and I apologize for the issues related to staff hospitality.

We shall be definitely acting towards training the staff on guest hospitality and see that it never repeats as appearing in the review.

We focus on offering a guest experience that will satisfy a wide range of travelers.

When you’re in the area again, I hope you will make us your first choice.

Please do visit us again.

Sincerely,
Hotel Manager

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Reviewed 17 August 2016

My husband and I booked a room for 3 nights at the Cortina, based on reviews from other travelers...as well as a very enticing nightly rate. We arrived and were greeted by a very nice desk clerk. I looked around the lobby and it was very nice, spiral staircase, plenty of seating, fireplace, rustic charm, lots of information and brochures in the kiosk. We were given the option of a room on the top (2nd) or first floor. We chose the top floor because as we were walking in from the parking lot, we could see that each room on the top floor had a private balcony.
We took the elevator up to our room, opened the door to the biggest room we have ever stayed in. Huge log bed, a walk in dressing/closet area that could have been converted into another bedroom, and a gigantic bathroom with an enormous corner tub.
At first, it seemed too good to be true, all this space! Very excited, I went to the back of the room to the door that would open on our balcony. It was actually more like a deck, but the wood was warped and curling up. I was afraid to stand on it. The write-up for this hotel said that it had been renovated, but they obviously skipped the renovations in this part of the complex. The log footboard on the bed precluded watching tv in bed, as the top log blocked the view. The tub was so huge and high, that I needed to have my husband help me in and out of it, as there is no handrail available. However, the shower was good, and the water was hot, so we handled that. The air conditioner was very loud, but it totally pumped out nice icy-cold air, which was refreshing. The description online also said there was an indoor pool....well the pool used to be indoors, but now it doesn't have a roof. Don't know what happened there, but the water was nice, and there was a spa as well. There was a complimentary continental breakfast buffet as well, which was located in the basement.
The complex seems to cater to a wellness group, called New Life, and the Cortina has been hosting it for several decades. The rooms that those guests were occupying seem to have been the renovated rooms.
All in all, I can't really complain about the Cortina. The staff was very nice, the room was very clean, despite it's awkward layout, and the location was great for hikers.

Room tip: Ask for a renovated room.
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank jackiefiddle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CortinaInnandResort, Webmaster at Cortina Inn and Resort, responded to this reviewResponded 29 September 2016

Dear Guest,

Thanks for your kind comments about our clean, affordable and friendly hotel.
We take great pride in providing our guests with the best possible stay experience.
We appreciate your good observations as well as points for improvement.
Hope to see you back soon!

Sincerely,
Hotel Manager

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Reviewed 24 July 2016 via mobile

This would ballast resort option for me. We have never been in the area and we're looking for a place that was pet friendly. Most places we called were already booked for weddings etc. this place had availability. When we arrived our room was ready but they don't allow any early check ins. If you want to check in early you need to pay an extra $35 dollars. Needless to say we weren't willing to do that so we took our dog with us for a few hours checking out Woodstock. We would have enjoyed that more and been able to check out more shops had we not brought her along, but since I tend to buy its was a loss for the retailers that I didn't. When we got to our room it appeared clean just battered and bruised. Everything is very beat up and worn. Don't think it's been updated in a few decades. But for one night it was fine. If you are not interested in any amenities then you will be happy here. If you're like a bit of a holiday inn or better feel go elsewhere.

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Wynnelm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CortinaInnandResort, Webmaster at Cortina Inn and Resort, responded to this reviewResponded 3 August 2016

Dear Guest,

Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.

Sincerely,
Hotel Manager

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Reviewed 8 June 2016

Room was clean, bedding comfortable. It's in Vermont, so we felt safe. Overall, the property is a bit dated. We had brown water in the tub for the first 2-3 minutes ever AM... and opted to buy breakfast rather than the free onsite breakfast. Staff was cordial. Felt a bit like a throwback to the seventies.

Date of stay: June 2016
Thank David G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CortinaInnandResort, Webmaster at Cortina Inn and Resort, responded to this reviewResponded 20 June 2016

Dear Guest,

Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we’re working toward complete satisfaction of all guests.

Sincerely,
Hotel Manager

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