Check-in long process and a little smile can be nice. (Got the room 30 minutes late, because 4 employees from cleaning staff didn't show)
Room : Stateside excellent.
Water park : Awesome
We were lucky to meet an employee by the name of Donna at the Foundry restaurant, her focus is that everybody have a great time, a great experience and that they will come back. All the staff could learn a lot from her in terms of customer service, because every other employees were below average (lack of empathy, lack of smile, they just didn't seem to be happy of working in such great resort)More
- Free Wifi
- Free Parking