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“Constantly changing staff poor service”

Smoky Mountain Pizzeria Grill
Ranked #18 of 252 Restaurants in Sandy
Cuisines: Italian, Grill
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 28 August 2018

Been back several times in the last year or so for lunch and dinner and take out. Im very sorry to say Ive been constantly dissapointed with the service. The food is still good. But they need better management. Bring back Angie or Ashley they are missed especially during lunch.

Date of visit: August 2018
    • Value
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    • Food
Thank Purg6767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (79)
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1 - 5 of 79 reviews

Reviewed 15 July 2018 via mobile

We came in with a party of 8 which I don't think is crazy in Utah. We were seated quickly, our drinks arrived, placed our orders and we sat.. And waited. And waited.. We had 2 toddlers and 1 infant with us and we requested the kid's food first, but it actually took almost exactly 1 hour to get their personal pizza and chicken tenders. The restaurant was moderately busy and there was a large group on the patio, but we were a bit put off. I have enjoyed many 2 and 3 hour meals out, but with 2 toddlers, that's just not realistic. Our did came after another 10 minutes and it was good. The pastas are well prepared, good burgers and even the personal pizza was tasty. But the service just dinged the whole experience. We were waited on ultimately by 3 servers, no one seemed to know what we were waiting for and when we got the checks it was leave cash and go, we didn't even want to deal with a credit card situation. So, 4 stars on food but 2 on service

Date of visit: July 2018
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMtnPizza, Manager at Smoky Mountain Pizzeria Grill, responded to this reviewResponded 31 July 2018

Dear Mark,

Thank you for providing us with your feedback. We are very disappointed to hear that you did not find our staff helpful on your recent visit. Our teams work hard every day to provide our guests with an extraordinary dining experience and we sincerely apologize for falling short of that on your visit. We will use your feedback to ensure a better experience on your next visit should you decide to give us another chance. We hope you will.
Kindly, Tom

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Reviewed 14 July 2018 via mobile

We had our order delivered to our vacation rental in Cottonwood heights. We had 6 different things ordered and all of it was delicious. We have eaten at alot of different pizza places and this place definitely belongs in the top 5 !! Delivery was prompt. Order was correct. If you are staying in the area , I recommend eating here

Date of visit: July 2018
Thank lorikX9758LT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMtnPizza, Manager at Smoky Mountain Pizzeria Grill, responded to this reviewResponded 31 July 2018

Dear Lorinjer,

Thank you for taking the time to post about your recent visit to Smoky Mountain and sharing such kind words. Come back and see us again soon - We look forward to it!
Kindly, Tom

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Reviewed 8 December 2017

My wife and I went here for dinner during the week. We started out with some garlic cheese bread. We each got our own pizza I had the Mediterranean and my wife had the Santa Cruz. We really enjoyed everything about the food and atmosphere. The staff was friendly and very accommodating.Our only disappointment was we didn't have room to try one of their fantastic desserts. We are look forward to just going back for the Rocky mountain pie in the sky.

Date of visit: October 2017
    • Value
    • Service
    • Food
Thank SLCPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMtnPizza, Director of Food & Beverage at Smoky Mountain Pizzeria Grill, responded to this reviewResponded 8 December 2017

Hi Pete,

Thank you for stopping in, we appreciate your business and look forward to showing off those desserts on your next visit! Have a great holiday season!

Tom Reding

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Reviewed 3 October 2017

Middle of the road chain restaurant....nothing is bad..nothing is all that great. Decent service and very clean. For the price point, they do a decent job.

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMtnPizza, Director of Food & Beverage at Smoky Mountain Pizzeria Grill, responded to this reviewResponded 20 October 2017

Hi Rob-

Thank you for the feedback, we appreciate your business and look forward to your next visit. Regards,

Tom Reding

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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