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“Proactive Maintenance Would Make This Place Great . . .”

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Red Lion Hotel & Conference Center St. George
Ranked #19 of 41 Hotels in St. George
Las Vegas, Nevada - USA
Level Contributor
528 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 549 helpful votes
“Proactive Maintenance Would Make This Place Great . . .”
Reviewed 17 July 2011

At the time of this writing, the Lexington St. George was rated 17 out of 43 hotels. The following is a very detailed review of The Lexington (formerly Holiday Inn) Hotel in St. George, Utah, regarding our three day stay. I didn’t know what to expect upon arriving, as the exterior looked nice, with dated brick architecture (circa late 80s, early 90s). I am a traveler that likes to stay at the higher end hotel chains and get the newest hotel possible, but I wanted to be open- minded. Despite the dated exterior, the exterior of the property is maintained – the interior is another story.

Front Desk staff worked to immediately check guests in – in fact, it was one of the fastest registration times at a hotel I have ever experienced. Free Otis Spumkmeyer Cookies are available (of at least three varieties) along with regular coffee, decaf coffee, and hot water). The Front Desk also has a seating area with several sofas, TV area and fireplace. Further down the hallway and down some stairs is the indoor / outdoor pool. I immediately smelled the chlorine from the Front Desk, though I have a strong sense of smell. However, when reading other reviews, I thought the pool was 10 feet away = it is more like 100+ feet away and down some stairs (not visible from the Front Desk). A Fitness Room is located close to the pool and Jacuzzi, and has two elliptical machines, two treadmills, and one stationary bike. There is a TV, water and towels, but no stretch mats nor free weights.

Above the lobby restroom area is a recreation area with a pool table, foosball table, and ping pong table (second floor). The vending machines and an ice machine are also located here.

The configuration of the hotel includes some rooms being inside the main amenities area, but most of them being outside (doors opening to the exterior). Our group was assigned three rooms (Rooms #129 – 131).

ROOM ITSELF – Our rooms had two queen beds and the size of the room (21 feet long x 15 feet wide) is very impressive. There are three chairs in the room and plenty of space. The room includes a small microwave; a double sized “mini refrigerator,” a nice flat screen TV, a small coffee maker, and ice bucket with four glasses. Desert Breeze organic toiletries are used in the bathroom (lotion, shampoo, conditioner and soap).

The bathroom / wall closet area is nice with one sink in the tiled wall closet area, and a second sink in the area with the toilet and tub/shower combo. The tub has an extended curtain rod which allows for more showering room, however, the extended curtain rod makes the use of the toilet awkward if the door is left open. However, the toilet was a teeter-totter toilet, as when you sat on it, the back end when up shifting the water tank lid. Also, we had ants in our room, and called for the room to be sprayed. The smell of the bug spray kept me up at night despite us airing out the room for two hours. Others in our party noted flies in their room.

There is minimal noise from upstairs guests. When you look up, the ceiling tile reminded me of acoustic tile, but it is not offensive. In addition, you cannot hear noise (from the TV, talking, etc.) from guests next to your room or behind it. The water temperature slightly fluctuated from hot, to a little less hot and back within three seconds a couple of times when using the shower in the night, but that is just an observation. There was not a huge difference from hot to cold, no loss of water pressure, etc.

The furniture is medium stained wood (modern colonial). Beds are comfortable, though the pillows were too fluffy for three out of four of us – and all pillows are very plush. Pillows are generous (four per bed) and the room has two telephones (one at the desk and one on the large nightstand). The front door “sticks” and the credit card room key has to be swiped three times each time access to the room is needed.

One in our party was assigned to Room #129, but had to be relocated to another room because there was absolutely no water turning on at all in the shower. Management worked to make the situation right by relocating him to a better room, rectifying that night’s charge, and helping him relocate his luggage. Things like this can happen, and they were professional and helpful. The new hotel room was double the size of his previous room, with a very large heart shaped Jacuzzi tub and very long counter sink. We had to chuckle because it reminded us of Niagara Falls, but the room was charming, two chandeliers and all. He was happy to be relocated to a room still close enough to us despite the hotel being sold out.

HOTEL STAFF – Everyone is friendly, accommodating and efficient from the front desk, maintenance, housekeeping, to restaurant workers = the very best in St. George.

BREAKFAST - Staff in the Orchid Restaurant area next to the Reception Desk were on the ball, and breakfast is served from 7 a.m. to 10 a.m. Items include: waffles, pancakes, eggs, biscuits and gravy, sausage, hash browns, oatmeal, cereal, fresh fruit (watermelon and canned peaches), bagels and assorted bread, and donuts. Also, hot chocolate and cappuccino as well as coffee are available. Orange juice and apple juice are available

ICE – Though there is one vending machine for ice, the hotel encourages guests to get ice for large ice chests at the front desk. I think it is great that the hotel offers this option to guests.

The hotel is close to shopping and restaurants, and is easy to find. Families in particular would find this hotel comfortable with enjoyable activities. The experience with the ants and bug spray, overly fluffy pillows, teeter totter toilet, and broken shower were frustrating and lowered my rating of the facility. Even though the hotel is older, it could be better maintained with a proactive rather than seemingly reactive approach.

  • Stayed July 2011, travelled on business
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8 Thank VegasBling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (116)
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English first
Highland, California
Level Contributor
197 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 15 June 2011

Anytime you get fresh cookies (3 kinds) at check in and a hot breakfast in the morning included-it's a good thing. We were just passing through St. George on our way to Moab and wanted to break up the trip. We booked this on Hotwire for $56! Formerly a Holiday Inn. Rooms had a microwave and refrigerator. The front desk gave all kinds of dining suggestions and places to go. Would definitely stay there again.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank somrtravl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 13 June 2011

We stayed here for three nights when my husband had a work conference. It is pretty dated on the inside, and not kept up as good as it should be. We had a room that looked out into a hallway in the hotel, which was VERY disappointing and felt like a cave with no natural light. The room came with a fridge and a microwave, which was nice. We used the indoor pool, which was ok. I would not stay here again, unless it was free.

  • Stayed April 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank october-road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san diego, ca.
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 June 2011

Had stayed here last year, when it was the Holiday Inn. It is still a very nice hotel, now the Lexington. Rooms very large, and clean. Price resonable. We paid, for two people, 99.00, which included tax. I suggest making reservations ahead, as the posted price was higher than this. We had made reservations before hand. The room was very quiet and the beds excellent. There are restaurants very close by, as well as one upscale restaurant within the hotel. Very nice complimentary continental breakfast. The weather was quite warm when we were there, and the air conditioner worked great in the room.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank gvaeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
316 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 23 May 2011

Apparently, this hotel was previously owned by Holiday Inn, so the physical set up is of that older style Holiday Inn with conference center-a very large,attractive, sprawling lobby with the pool and hot tub part of that same open area, but off to one side. The pool is both indoor and outdoor. The fitness center though small, is adequate and next to the pool. Very comfortable seating and large screen tv has been added to the registration area of the lobby, making it feel very up to date.

There is a restaurant off the lobby. We only had the complimentary breakfast there, so I can not comment on what dinner is like there. The breakfast has a few hot dishes and minimal cold items. They have my favorite, biscuits and gravy, so I skipped the firm scrambled eggs and sausage. On occasion, there was bacon. Mix is there to make your waffles; donuts and muffins there too. Missed having some nice bread or rolls though.

There are a few guest rooms in what would be considered the main building, which means they are overlooking the pool and the lobby. The laundry room for guests is off the lobby as well, along with the vending/ice machine. The remainder of the rooms are in separate wings behind and next to the lobby/conference center building; these wings do not have an interior hallway, but rather an outside corridor for entry to each room. More than one room has plumbing problems that the hotel is not addressing. We reported the toilet continuously running to housekeeping; we were told it was a maintenance issue. I asked if they would report it to maintenance then. Even housekeeping left it running after cleaning the room! This is water running needlessly and continuously, in the desert!!! We later found out, when chatting with other guests, that other rooms had the problem too. One man decided to get his tools from his truck and fix it himself to stop wasting so much water, and to stop the noise. Housekeeping should be reporting these issues to management as they clean rooms, so they can be corrected. It is natural that things wear out or break down and need repair; it is also natural that they be repaired.

This hotel, as well as some of the well known chain hotels, is located on a main road, just off I-15, with shopping very convenient. It is a short drive to several nice restaurants, golf, the downtown area of St. George, and roads leading to the many wonderful points of interest in this part of Utah. We liked being able to see the open vistas of the red rocks around us whenever we left the hotel parking lot. Despite the beauty of the surrounding area, the way the hotel is situated, there is no view from most rooms.

One of the disappointments was the tightness of the rooms, and bathrooms. Although pleasantly appointed as far as decor, there is not much floor space to move in between the end of the beds and the desk/dresser on the opposite wall. And the desk chair is way too big for the space. It does not really fit under the desk, so one cannot pass at all if another person is sitting in the chair. There is a nice little fridge and micro which came in handy for keeping drinks and snacks cold. The rooms at the very rear of the hotel are even narrower and the bathroom even tighter. It looked like one could not sit on the toilet and close the bathroom door. The rooms more to the front of the property are the best bet, for space.

There are rooms on the ground floor, opposite the back of the big, permanently set up tent for parties, with chain link fencing, which is not very appealing for certain. But the fact that the staff leaves the large round tables stacked on their sides for guests to have to look at continuously, makes for a very unpleasant sight. This area should absolutely be cleaned up. Tables should be stored inside the tent or somewhere else, and the area swept and cleaned up neatly.

The staff is warm, friendly, goes out of their way to help when asked for anything. The housekeeping staff is very competent as well. But some things are never attended to. There were some very busy days at the hotel during our stay. This resulted in lots of spills of food and drinks in the walkways to the rooms. None of it was washed up and cleaned during our stay of several days. This was most unpleasant.

There are long lists of rules for the pool and hot tub, yet none of them seem to be adhered to. It is understandable that staff does not have time to continuously supervise this area, but there should be someone assigned to check on things from time to time, especially during busy times and with large family groups. Children under 14 are not supposed to be in the pool/hot tub area without an adult. Children under 5 are no to be in the hot tub at all. Both of these were completely ignored during most of our stay. It was particularly annoying to have toddler blow up toys in the hot tub. Apparently ,the parents do not care how unhealthy it is for their infants and toddlers to remain in the hot tub for long periods of time, using it as a playing pool. It is fine to have children take a quick warm up in the hot tub if they are chilled from the pool, but not for long periods of time. That is why the signs are clearly posted.

Best restaurants we tried in St. George area: Xetava Gardin in Ivens, The Painted Pony and Benja Thai & Sushi are dowtown St. George. These are pricey but wonderful food and service. A bit away from St. George, during our sightseeing: at the base of Snow Canyon State Park is Canyon Breeze, the restaurant at the Red Mountain Spa, in Ivens, a suburb of St. George; just wonderful. At base of Zion Canyon National Park are several restaurants in Springdale. We ate at Cafe Oscars, mexican . The food is good; the service absolutely abominable. If it wasn't for the competent bus boy, we would still be there waiting for our order; and that was two weeks ago!

Golf? There are 3 golf courses run by the city of St. George at very reasonable rates. They are well worth a try for a decent challenge and wonderful vistas. Dixie Red Hills has the best views and is a mile or two from the hotel. St. George Golf Club has set up some beautiful holes and is also extremely well maintained; it is perhaps 2 or 3 miles from the hotel. Southgate, about a mile from the hotel, is still under reconstruction, so only play the back 9 if you go there. This winds through a residential community. Several private courses we never got to try.

Enjoy St. George; we did!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PokeyPaddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Lion Hotel & Conference Center St. George

Property: Red Lion Hotel & Conference Center St. George
Address: 850 Bluff Street, St. George, UT 84770 (Formerly Lexington Hotel & Conference Center)
Phone Number:
Region: United States > Utah > St. George
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 41 Hotels in St. George
Price range (per night): ₹ 4,909 - ₹ 13,757
Hotel Class:3 star — Red Lion Hotel & Conference Center St. George 3*
Number of rooms: 164
Official Description (provided by the hotel):
Red Lion Hotel & Conference Center St. George is the ideal place for your stay in Utah's Dixie. Our St. George hotel has cozy rooms and suites that ensure you'll have a comfortable space to return to after a day of adventure. Our friendly, hard-working staff is always on hand to make sure your needs are met. Getting to our hotel in St. George, Utah is easy with our complimentary airport shuttle and free parking. Once you're here, our hotel's many features, like an indoor pool and whirlpool, let you unwind. If you're here for business travel, our outstanding conference center and meeting facilities will allow you to host a productive meeting. St. George, Utah sits at the convergence of the Great Basin, the Mojave Desert, and the Colorado Plateau. The area's majestic beauty makes it perfect for exploration. Embark on hiking, horseback riding, and caving adventures in the many surrounding national parks. Also, make sure to take in 18 holes at the area's stunning golf courses. Welcome to our hotel in St. George. We'll help you feel at home while you're away from home. ... more   less 
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Also Known As:
Lexington Hotel And Conference Center
Lexington Hotel St. George
Holiday Inn St George
St George Holiday Inn
Red Lion Hotel & Conference Center St. George Utah

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