My wife and her family stayed in hotel. The check in process was slow, staff was rude and rooms were dirty. Spoke with hotel staff about a billing issue and was screamed at by a woman and a man who claimed to be her husband on the phone. They were very argumentative, I was accused of lying, was told I was wrong and am not welcome to stay at their property again (which was no problem to me) and was even threatened by a man named Onel with physical violence. Very difficult to communicate with them due to their attitude and heavy accents. I have never been treated so poorly in my life by a hotel staff and I am in the industry at another Choice Hotels property. I would never bash another Choice Hotels property, but this was by far the worst experience I have ever had in a hotel.
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- Also Known As:
- Provo Econo Lodge
- Econo Lodge Provo Utah