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Fairfield Inn Provo
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Reviews (201)
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97
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18
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All reviewsfront deskgluten free bagelsfitness center and poolheated pooltraveling throughwould stay here againoffice areafree breakfastsouth enddoing businessroom was cleanstayed one nightnice breakfastbreakfast barfirst floorparking lotwonderful hotel
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2 - 7 of 201 reviews
Reviewed 29 April 2018 via mobile

There was some question when researching this property as to noise. We did t experience any problem at all. We were on the East side though. Busy Interstate is right on the West side so that could be a problem.

Overall though very comfortable and clean. Good size bathroom, not cramped at all. Would stay here again.

Stayed: April 2018, travelled with family
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad S, General Manager at Fairfield Inn Provo, responded to this reviewResponded 1 May 2018

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn Provo.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Fairfield Inn Provo and we hope you choose to create more memories here whenever your travels bring you back to Provo.

Have a Wonderful Day!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

You call this a hotel?!
Your bed sheets were more
wrinkly than I am!


Next time prepare the rooms in a way that help the guest feel welcome. I felt like it wasn't prepared well. I'm sorry but it's the truth!

Stayed: April 2018, travelled solo
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad S, General Manager at Fairfield Inn Provo, responded to this reviewResponded 13 April 2018

Thank you for choosing to stay at the Fairfield Inn Provo and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues like this from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Provo.

Have a Wonderful Day!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

Stayed for 3 nights while attending a competition. Great hot breakfast with waffles, eggs, bacon/sausage, juice, coffee, cereal, bagels, fruit etc. Wifi was good even in evening hours. Only issue is limited parking. Parking lot is very small and narrow around part of building. We had to park on the road one night arriving after 10 PM. Room was clean. It is on the south end of Provo, and about a 8 min drive to BYU, and really close to I-15 Interstate.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad S, General Manager at Fairfield Inn Provo, responded to this reviewResponded 16 March 2018

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn Provo.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.


Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Fairfield Inn Provo and we hope you choose to create more memories here whenever your travels bring you back to Provo.

Have a Wonderful Day!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018

I have stayed at the Fairfield several nights and the rooms are excellent for sleeping or doing business if a traveler. Very spacious and clean.
The breakfast has a good selection of hot and cold items. Breakfast area is somewhat crowded, but could be better if they would arrange differently.
Parking lot can be difficult to navigate. The staff is very helpful and friendly.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank 866calw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad S, General Manager at Fairfield Inn Provo, responded to this reviewResponded 12 March 2018


Thank you for choosing the Fairfield Inn Provo for your recent travels to Provo.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Have a Wonderful Day!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

When I checked in I was greeted with big smiles and a "Hello" from both ladies working the front desk. Their customer service was top notch. I then went to my room and found a note from the manager on the desk welcoming me back tinge hotel. As a regular traveller, it's the little things that make a trip memorable and that note surely was that memorable gesture! I will most certainly be returning to this location on my next trip!

Stayed: January 2018, travelled on business
Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad S, Manager at Fairfield Inn Provo, responded to this reviewResponded 15 February 2018

Thank you for your feedback. I will share this with my staff to help ensure that every Guest that stays with us has an exceptional time. If your travels ever bring you back to Provo, we hope you choose to stay with us again.

Have a Wonderful Day!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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