We stayed one night and indicated at check in that we wanted the stay credited to our Southwest Airlines acccount. We were told it was done--then at check out we asked again if the miles were credited to SWA and were told they were. After a month and some checking with SWA, we find out that the stay was not credited.
Did the staff at the motel ignore our request or just blow it off as unimportant? We now have to make many calls to SWA and Choice Hotels to get the motel's mistake corrected.
This certainly leaves a bad impression--too bad, this was a pretty good place to stay--good location, reasonable rates, quiet because we asked for a room away from the loud trucks at the truck stop, comfortable bed, smallish room, but it did have a fridge and microwave. I probably would have rated this place very good except for the uncaring customer service.
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- Also Known As:
- Ogden Sleep Inn
- Sleep Inn Ogden