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All reviews pet fee front desk staff great value for the price clean rooms shopping and restaurants home away from home minute drive alta snowbird hotel room hot breakfast cottonwood canyons great place to stay comfortable bed kitchenette heather slc ski
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Reviewed 17 October 2018

I have been living here for 6 months now and everyone that works here is very nice and very helpful. They are very nice to my dog and always make sure that my room is always clean and they make sure I have everything I need.

Date of stay: April 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
2  Thank mccallr96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Salt Lake City - Union Park, responded to this reviewResponded 18 October 2018

Thanks so much for taking the time to write a review about your stay at Extended Stay America. It means a lot to know you and your 'best friend' had an enjoyable stay and our associates made your experience even better. We appreciate your business and hope you will visit again soon - and will bring your 'best friend', too!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

This hotel is a bit run down in the rooms and desperately needs new pillows. I ended up with tremendous jaw pain because the pillows were a flat lump of nothing. :/ The office staff were pleasant, all other amenities the same as all other Extended Stay America hotels.

Date of stay: October 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank SoCalDailyAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Salt Lake City - Union Park, responded to this reviewResponded 10 October 2018

Thank you for being loyal to our brand. Although you liked our associates, we are sorry for the issue you had with the cushion. We wish we would have known about the mattress issue as we would have done our best to ensure you are comfortable. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

I do not recommend this place to anyone. we were made to feel like we were bothering the front desk any time we needed something. The red headed lady was very rude and disrespectful and then I found out that she was actually the manager there! We checked out early because of the way she talks to people. Any other hotel I have checked in to goes out of their way to make sure their guests feel welcome. I travel quite often and prefer a hotel that offers kitchenettes to eat a healthier, but I will likely never stay at an extended stay america again because of my experience with her.

Room tip: If you want a good room, pick a different hotel
Date of stay: September 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Antwan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Salt Lake City - Union Park, responded to this reviewResponded 18 September 2018

Antwan, thank you for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again.

Sincerely,
Hotel Management

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Reviewed 11 September 2018

Excellent accommodations for the right price. Located close to freeways and ski resorts. I would recommend to anyone needing a place to stay without breaking the bank. Book with confidence. You won't be let down.

Date of stay: August 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank derek2841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Salt Lake City - Union Park, responded to this reviewResponded 12 September 2018

Derek, thank you for the glowing review of Extended Stay America and for recommending us to the future travelers. We are delighted to know you enjoyed your comfortable accommodation and found us to be a good value. On behalf of everyone here, we invite you to stay with us again.

Sincerely,
Hotel Management

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Reviewed 22 August 2018

Stranded by car trouble, we needed a last-minute room, and Extended Stay America was able to accommodate us. Most importantly it had a kitchenette, so we did not have the addition expense of a restaurant. All our needs were met.

Date of stay: August 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank brunettibarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Salt Lake City - Union Park, responded to this reviewResponded 22 August 2018

Thanks for choosing Extended Stay America. It feels good to know you liked having a fully-equipped kitchen in your room and that we could meet your expectations at a fair price. Thank you once again for being our guest, and we hope to have the opportunity of hosting you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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