I've been eating at CiCi's for years and years. Stopped there today. When Laura Nix was the manager (for over 20 years), the service was great, there was plenty of staff to help, counter and cashier help was friendly and knowledgeable, and the eating area was clean. Than was then..... This place has gone to Hell in a hand basket! Staff used to yell "Welcome to CiCi's" when you came in. Whether they meant it or not is a mute point. Point is they yelled it out. Not no more. Not a whisper....not a "hi", "hello", not a "kiss my butt" or anything of the kind. Cashier gal was not trained and had to ask numerous times for help with the cash box. Also, if she had smiled I would have had to call 911 because her face would have cracked! It took forever to get the lady in front of me and myself thru the line. No smiles, no apologies, no nothing! Got thru the pizza line..….no red peppers (heavy set guy behind the counter said they were all out). Numerous tables were piled high with dirty plates and silverware, half empty glasses, crunched up napkins, and mounds of uneaten pizza. The place was filthy. And this was at 1:30 PM.....not exactly the lunch rush hour. I saw only three employees in the whole place. Two "worker bees" and the heavy set guy. I guess he was the day manager. They definitely needed more help to clear off those filthy tables. One "fork" at the most! One only silver lining....the pizza itself was good. My last time in CiCi's was today.
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