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Holiday Inn Houston - Webster
Ranked #9 of 16 Hotels in Webster
Austin, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We had to tell you!”
Reviewed 17 January 2012

The hotel staff was very inviting and accommodating. We were on our honeymoon and needed something impressive, but for not a lot of money. This fit perfectly - loved the room! Wonderful amenities, immaculate room and facilities, and the staff provided excellent service . The restaurant downstairs seemed a little pricey, but when we got our meals -- the food tasted great and large portions. Whenever in the area, we will definitely consider staying here again. This hotel surely added to the beautiful memory of starting our lives together.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aneelise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Salado, Texas
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 December 2011

I won this property through an opaque bidding site and I could find no serious issues with the hotel. The Webster - NASA area is my location of choice when visiting South Houston because of its great location. We got what we were promised; a clean room - 2 beds - clean bath with soft towels, all in a safe location. Unlike other posters, we were greeted promptly by the front desk staff, assigned a good room, and any questioins were answered quickly.

HI and its competitors have all taken clues from the airline industry and now charge ala' carte for breakfast. So be it. Also, I can't really can't get my nose bent out of joint because there was no newspaper. I simply walked out the front door turned left and purchased my paper at the corner gas station.

One is within walking distance to several good restaurants and the Bay Brook Shopping Mall is just across IH-45 to the East. You will need a car to get there.

Check-out was very quick.

This was our 3rd visit to this HI without incident. We have no complaints.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield, Virginia
Level 6 Contributor
186 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 12 December 2011

I have stayed at this property 4 or 5 times in the past year. This has been my preferred place to stay since it opened, but hate to say it, but they are slipping. Front desk staff were efficient, but not friendly. No newspapers? I think this is the first HI that I've ever found that and I've stayed over 50 nights in HI's this year alone. Have to give the breakfast high marks - good assortment and waitstaff were friendly and attentive. Ditto the bar staff who even kept the bar open a little longer than poste hours for us late arrivals. Rooms were clean, bed was comfortable. But all-in-all, next trip to Houston, I will look elsewhere.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JS-VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 September 2011

I really enjoyed my stay at the Holiday Inn in Webster. It was in a good location for me and had a great price. The rooms are huge and the furniture and bed are very nice. I really liked the size of the bed and the comfort of the pillows. They designate between hard and soft pillows as well which is great if you travel a lot. They also have a good fitness center compared to most hotels.The internet connection in the room was pretty bad and would disconnect at times but overall for the price this hotel is top teir. Btw it rained one day and they let me use their umbrella to get to my car. Thanks again.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suprmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnWebster, General Manager at Holiday Inn Houston - Webster, responded to this review, 2 October 2011
Hello!

Thank you for your feedback abou your recent stay here with us at the Holiday Inn Webster. We appreciate your comments both good and bad so that we can utilize this information to improve as well as pat our staff on the back for positive feedback.

We apologize the internet was below your expectations and we will address this issue with our owner and management staff.

We remember loaning you that umbrella and we do hope it kept you dry in the rain.

We hope to see you back with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crevalcore, Italy
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 September 2011

We stayed only one night in this hotel, we wanted something near Galveston but not in Galveston, and thatìs why we decided for this Holiday Inn because we saw good reviews about this hotel and we it was in a good area. Not a thing we read about this hotel was true. The staff wasn't kind, we had to change room twice because it wasn't clean and there was horrible smell.At the end they gave us an handicapped room, we don't know why..The service was very poor and so the breakfast. We do not recommend this Hotel and we won't definitely go back.
again.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bettyluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnWebster, General Manager at Holiday Inn Houston - Webster, responded to this review, 24 September 2011
Thank you for your review on Tripadvisor. We appreciate your feedback about your recent stay with us here at the Holiday Inn Webster.

We will take your comments, address the issues mentioned, and take these matters seriously to try to improve our customer service as well as the conditions of the hotel.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Houston - Webster

Property: Holiday Inn Houston - Webster
Address: 302 W Bay Area Blvd, Webster, TX 77598-4116
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Webster
Price range (per night): ₹ 7,737 - ₹ 12,186
Hotel Class:3 star — Holiday Inn Houston - Webster 3*
Number of rooms: 109
Official Description (provided by the hotel):
The Only Full Service Hotel in Webster, TX that offers a Restaurant and lounge and is conveniently located on Bay Area Blvd, only 3 miles from NASA Johnson Space Center and within walking distance to many restaurants, shopping, and entertainment. Our central location provides easy access to a number of recreational activities. Stroll through Armand Bayou Nature Center, watch the boats on the Kemah Boardwalk, go Shopping at Baybrook Mall, or relax on the water at Clear Lake Park. The San Jacinto Monument, Battleship Texas, and Big League Dreams Park are just a short drive away. The beaches of Galveston Island and the excitement of Downtown Houston are just two places nearby not to miss while visiting. Business travelers will appreciate our free wired and wireless high-speed Internet access, as well as copy and fax services. University of Houston Clear Lake, BP, Boeing, ExxonMobil, Lockheed Martin, Jacobs Engineering, NASA Johnson Space Center, Ellington field and Sekisui Chemical are just a few of the companies that call Houston Clear Lake home. Relax in your own elegant room featuring stylish decor and amenities, and the best night's sleep you've had in weeks. If you're hungry, you can head downstairs to our Sunny's Restaurant & Bar or receive room service in your room. Enjoy a swim in our heated pool with hot tub or energize in our 24 hour fitness center. We're here, ready with all you need to make your trip to Houston Clear Lake a success. ... more   less 
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Also Known As:
Holiday Inn Houston - Webster Hotel Webster

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