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“"Average at best"”

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Comfort Suites Waxahachie
Ranked #4 of 11 Hotels in Waxahachie
Certificate of Excellence
Huntsville, Texas
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“"Average at best"”
Reviewed 5 April 2012

My recent stay at the Comfort Suites in Waxahachie, TX can be summarized in one word, average. This hotel is a classic "one night only" hotel for a wiery road traveler. The rooms are mostly clean but do not have the same "clean feel" of the more well-maintained Comfort Suites properties. Check in was smooth, but I immediately felt the "warmth" of the lobby and hallways. It was 78 degrees outside and they apparently did not have the air conditioning turned on for the hallways and lobby. The humid, warm air in the hallways made you hurry to the room and find the air conditioning switch. The room was your typical Comforts Suites layout with a fairly comfortable bed. My stay was for two nights, and after a long day in the Texas sun I returned to a room that looked just like I left it that morning. Absolutely no maid service, no clean towels, and no explanation. I contacted the night manager who apologized for the inconvenience and offered to clean the room himself. Since I was leaving early the next morning I declined his offer and simply took care of it myself. I would recommend this hotel only if you need a short, overnight stay. The room rates are on par with the quality of this property and you get pretty much what you pay for.

Room Tip: Groups tend to congregate in the small downstairs lobby area so chose an upper floor to avoid the cr...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank billybben1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
South Carolina
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 December 2011

Everything about this Comfort location was outstanding. The suite was truly spacious. The bed was one of the most comfortable we can recall outside our own bedroom. The staff was friendly and helpful for check-in and check-out, in helping me with Internet and printer use, and in seeing that the breakfast buffet with hot and cold food choices was ready a quarter-hour before the announced time. By the way, I've discovered the Choice folks usually don't charge for making routine copies on the printer, in contrast with some other chains where we've stayed.

This location is also handy to the less-traveled way to the Dallas-Fort Worth Airport (Route 287).

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lewinsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
215 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 10 November 2011

Having sayed in a few hotels I was not sure what to expect at this one as I had never heard of them before. But they surprised me, the rooms were clean, well done and nice layout.
But most of all they were clean, and this is a new hotel so everything was new.

Nice staff too...free breakfast.

Room Tip: The have several discount plans including military rate. Ask for one
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  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank texbambam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfieldm
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 August 2011

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ATTENTION CORPORATE ACCOUNTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CR England is a trucking company that does "THOUSANDS OF DOLLARS" with this hotel on a weekly basis.

These people (staff & owners) at the hotel "DO NOT" provide breakfast for this company, neither clean their rooms everyday. Now, I can understand not physically cleaning their rooms everyday because they are there for long periods of time, but the least this hotel could do is offer these people room service with their trash being taken out daily!!!!!!!!!!!!!!!!

They treat these students and employees of CR England like they are "trash" the rooms are not free the Corporate office of CR England pays for these rooms on invoice so, "Why" are these people being treated like the rooms are free and they are homeless individuals who need the help?

Now, to the staff of the front desk. The suppose to be General Manager named Charity has "NO Customer Service skills what so ever, I mean NONE!!! When the students go to her regarding a problem with her staff she blows it off as if her staff is right and everyone else is wrong.

The front desk clerk I am speaking on is name Jennifer (Jen). She is very unprofessional when addressing the CR England students and employees. Several of them have reported her to the suppose to be General Manager only to have nothing done regarding the way she address people.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!BEWARE CORPORATE ACCOUNTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IF YOUR LOOKING FOR TRUE CUSTOMER SERVICE THIS IS NOT THE HOTEL TO SEND UR STAFF TO!!!

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank Frances A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McPherson
Level Contributor
151 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 July 2011

The front desk staff and the rooms is the best things about this property. I gave it average marks because the management gives little attention to the fitness room and the breakfast buffet.

  • Stayed March 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank barrett68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Waxahachie

Property: Comfort Suites Waxahachie
Address: 131 Rvg Pkwy, Waxahachie, TX 75165-5241
Phone Number:
Region: United States > Texas > Waxahachie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Waxahachie
Price range (per night): ₹ 4,845 - ₹ 11,240
Hotel Class:2.5 star — Comfort Suites Waxahachie 2.5*
Number of rooms: 68
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