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“Poor customer service”

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Hyatt Place Dallas/Plano
Ranked #6 of 44 Hotels in Plano
Certificate of Excellence
Cypress, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor customer service”
2 of 5 bubbles Reviewed 26 November 2011

Make sure you call ahead on the day of travel to confirm they don't give your room away, especially if you have a common name. We reserved and paid for our room a month in advance, and they gave our rooms away. They were completely booked when we arrived and all they could say was oops.

Room Tip: Use an uncommon name and call several times the day of travel to make sure they don't give your...
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank cinyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 reviews from our community

Traveller rating
    167
    98
    39
    17
    12
See reviews for
113
45
19
127
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
Dallas, TX
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 26 September 2011

I was impressed by this hotel. The room was spacious, clean, and comfortable, and the staff was incredibly friendly, from the front desk to housekeeping. The free Internet access was reliable and convenient, and the food options were also a nice touch. As another reviewer mentioned, the gym was very small - but that seemed to be the only major weakness of this hotel. I would book another stay without hesitation, for either a personal or business trip.

  • Stayed September 2011, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 September 2011

Nice spacious rooms with a living area with couch, desk, wet bar, and sleeping area. There were plenty of plugs for electronics around the room, but I could not find three prong plug by the bed for my laptop. I also could not watch TV while sitting at the desk because of where it was positioned. Otherwise, internet connection was very fast and worked all around the hotel. Their food cooked to order was surprising very good and available even in the middle of the night. Very convenient. Staff were quite friendly. Location is very good, near major roads. Bed wasn't the most comfortable, but it was good enough. There is free parking and internet which is great.

Room Tip: Higher floor.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank tripasaurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
94 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 22 May 2011

The rooms are big and spacious. The gym is really lacking and the bar area downstairs is super small. I stopped staying here and started staying at Aloft down the tollway.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yankeetravels27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maine
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 6 May 2011

Hotel was fine apart from a heavily carb breakfast served. BEds and rooms were nice. The only other complaint was that the room was on the front and the spot lights lit up the room all night. I left an item in the room and called three times to find out if they had found the item. Each time I was told that someone would get back to me and they never did. I certainly understand that it is my problem that I left something, but in other hotels it has been so nice when they say they have found them and they will return them for the cost of postage.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaineHaley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Dallas/Plano

Property: Hyatt Place Dallas/Plano
Address: 3100 Dallas Pkwy, Plano, TX 75093-4713 (Formerly AmeriSuites Dallas/Plano)
Phone Number:
Region: United States > Texas > Plano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Plano
#7 Family Hotel in Plano
Price range (per night): ₹ 7,024 - ₹ 15,917
Hotel Class:3 star — Hyatt Place Dallas/Plano 3*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hyatt Hotels Corporation, Agoda and HotelQuickly so you can book your Hyatt Place Dallas/Plano reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Amerisuites Hyatt Place Plano Hotel Plano
Hyatt Place Plano
Amerisuites Plano
Hyatt Plano
Plano Hyatt
Plano Amerisuites

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