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“We were pleasantly surprised”
Review of Travelodge Ozona

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Travelodge Ozona
Ranked #1 of 8 Hotels in Ozona
El Paso, Texas
1 review
“We were pleasantly surprised”
Reviewed 27 April 2010

We stayed there for one night this past weekend. Granted, we weren't expecting much. Just a room to sleep in for 1 night during our travels. But even the hubby was impressed at how clean this hotel was. It was apparently remodeled recently and the decor is very inviting. The bed was very comfortable. (Pillows could use an upgrade) And the bathrooms were spotless. Even behind the tables and under the couch cushions was very clean. The gentleman who helped us at the front desk was very friendly and accomodating.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DadsPunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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  • Any
English first
CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2009

I booked the reservation over the phone [--] and was quoted (using an online discount code and AAA) a room rate of $76.50 for a non-smoking, 2-queen-bed room. And I was told I would also receive a roll away bed, possibly for a small fee (which was fine). In addition, they charged a $5 booking fee deemed (at the time) worth paying based on the rate quoted, when compared to the $85 rate offered by the hotel staff when called directly. When I called the hotel directly, the lady was INCREDIBLY rude. I think this was partially due to a diffence in language fluency. She was easily frustrated that I could not understand her, and proceeded to yell ... as if THAT would help me understand her. I tried to tell her three things: that my party would be arriving for a very late check in, that I needed a first floor room for my disabled mother, and that I wanted to confirm the roll away bed. She told me that she only had upstairs units left. I asked three different times, in three different ways "how many steps?"... thinking maybe we could manage if not too many steps would be involved. She finally said "two or three." ???? When we arrived (at 4am), lady on staff (same voice as over the phone) charged $94 to my card without giving me an itemized receipt - she just gave me a piece of paper showing a flat $94 charge. When asked the price breakdown, she told me it was the $85 plus tax/fees. I informed her how I had booked the room and the rate I had been quoted, and she flat out refused to honor the rate. Again, she was quite rude. I tried to call the 800 number while standing there at the window to try to resolve the discrepany. When I finally did get ahold of someone (tried twice), they immediately transferred me to a useless extention after I explained the issue I was having!! I decided to call it a night and fight it later, expecting that I would most likely not be able to get any time of reimbursement once I signed the receipt. But at 4am, when you are only going to get a few hours sleep anyway, you have to pick your battles. Then we got to the room... yep, you guessed it... NO ROLL AWAY BED! I went BACK to the counter, and she said she only had two and they had already been checked out. I had to pay for a second (smoking!!!) room to sleep my full group!! Simply unacceptable!!!!! To top things all off, we saw two cockroaches AND a RAT! I will NEVER stay here again, and will report my experience on every website review writing opportunity I can find - and am seriously considering reporting this to the Better Business Bureau.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rmfreas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ozona hotels

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Los Angeles
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 June 2009

Stopping over on a long drive, Ozona is worth a look. The Travelodge is tucked away in the NE corner of the small town, and it is across the road from the local park & fairgrounds. If you have a small dog and a toddler like we do, it was a nice touch. It is also at the end of the main street next to some of the most beautiful homes and trees I've seen west of San Antonio.

The Travelodge sign touts "renovated rooms". Some were still under renovation, but ours was finished. About what you'd expect... very basic, but new... everything except for the bathroom tile floor which was as bad as I've ever encountered. Besides that, the room felt clean for a roadside motel.

Don't expect much from the small breakfast options. I had to ask the owner to grab milk from the back for my wife's coffee. She pointed to the package of powdered creamer, and I replied "And what about for my cereal?" She came back with a gallon of milk. The four times I encountered the owners via phone or in the lobby, they did not show off their "people skills". The price for the room would be easier to swallow if they worked on that element. But our stay was quiet, the bed was clean and comfortable, and the A/C worked great. Can't ask for much more. Although, I don't know if they plan on refilling the swimming pool or not.

If you stay in Ozona, be sure to stop by the old town square in the center of town (1/2 mile West of the motel). It's full of beautiful pecan trees and a gorgeous courthouse from the turn of last century. Also stop by the Hitchin' Post Steak House on the West end of the main street. The chicken fried steak was Texas worthy, and the service was down-home perfect.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Plan_Ahead_Fred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
houston, tx
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2009

My family and I were driving from Utah to Houston, TX and by the time we got to Fort Stockton, TX we could not go any further. So we drove around Ozona, Tx calling every motels and decided to stop at the Travel Lodge. The room was great and the people were so nice. They also have this great food delivery place called Java Rocks. The food was great and fast. I would recomind this to everyone that needs a place to stay Ozona, TX.

  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank bncable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZEPHYR COVE, NV
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 January 2009

On way from Carlsbad Caverns to San Antonio got too tired to go on. Best Western wanted $125 to which we said, "This is OZONA! We'll check elsewhere!" Found the TravelLodge less than a mile away and were very pleased. Beautifully redone room with Micro & Fridge; new tile; immaculately clean; large room; free internet; and best of all... a great free breakfast! Eggs & sausage, Belgian waffles, cereal, juices, and fresh doughnuts! Excellent! $75/nite and worth it.

  • Liked — breakfast
  • Disliked — being in Ozona
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank CARDHU2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Ozona

Property: Travelodge Ozona
Address: Eight 11th Street, 8th and Main, Ozona, TX 76943
Phone Number:
Region: United States > Texas > Ozona
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Ozona
Price range (per night): ₹ 3,589 - ₹ 4,999
Hotel Class:2 star — Travelodge Ozona 2*
Number of rooms: 40
Official Description (provided by the hotel):
Property has gone through a major renovation inside the guest rooms and the lobby area. We offer free high speed internet 21 download and 9 upload speed. We also offer free continental breakfast buffet which includes cereal, muffins, oatmeal, milk, coffee, juices and fruits. Our guest rooms have all new furniture with easy to access plugs located on the activity desk and the night stands. All of our mattress are Wyndham/ Travelodge approved with 1 1/2 inch pillow top. Also our bedding and pillows have been approved by Wyndham/ Travelodge. Property provides year round bar b que grills for those wanting to have a cookout. ... more   less 
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