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“No handwashing going on here.”

Willie's Grill & Icehouse
Ranked #32 of 301 Restaurants in New Braunfels
Certificate of Excellence
Cuisines: American, Seafood
Restaurant details
Reviewed 28 March 2018

Having enjoyed many weekend lunches at this establishment, I am so disappointed to report we are done. The past 4 Sundays, we walk up to order and the hand washing sink is piled with last nights drink glasses with distressed lemons and limes and assorted rubbish. That sink is only to be used for hand washing, just like the very obvious sign states. The second time there were dirty plates and silverware with leftover scraps all piled on top over more dirty plates, no space to wash hands. The manager was informed 3 times about this violation. Last Sunday was the last straw. The sink was filled with a huge can of frozen cauliflower, with water running continuously with an attempt to defrost tit. The managers either do not care or turn over so fast that the staff is never informed. If there is not a place to wash hands during a shift, well then all of those folks handling food and drinks are putting diners at risk. Very sad, because the chicken fried steak is excellent, as are the fresh salads. Even if one is enjoying a meal at a greasy spoon, one would expect to be served with washed hands. This is unacceptable. If this is going on in plain sight, I have to wonder what goes on in the back, out of sight. What a waste of a place that has so much potential,

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1  Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (129)
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9 - 13 of 129 reviews

Reviewed 22 January 2018

Have been here several times and always have a great meal. Has a good children's menu. Service is good. They have an outside area for kids to play . Plates always have plenty of food.

Thank jgerth56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

We ordered sandwiches chicken fried steak and we also ordered the sampler appetizer.

We had no wait on the food that was out fairly quickly.

Our server was friendly and accommodating.

The food was wonderful. The chicken fried steak was tender. The pulled pork sandwiches were very tender and flavorful loved the barbecue sauce.

The appetizer could have fed 4-5 people instead of just the three of us.

Will eat at Willie's again.

Thank Mare1599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2017

Loved the walk-in order. Our order was written down and the hostess made personal adjustments for our party(2 very small kids). Service was quick and personal. Food was excellent. We were able to find our own seats, so we could accommodate the kids without disturbing others.

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Thank Candy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

This location is in Creekside Shopping Center where there are loads of stores and eateries. There was no wait when we arrived on a weekday a little after 12:30. So our order was taken promptly and even though it was busy, there was no problem with seating. They also have covered patio seating outside with iron tables. The waitress came to our table promptly and accommodated our request of a shared plate. When the food arrived timely, the shared plate was split between two plates nicely. Our orders consisted of chicken fried steak plate, fish tacos, and a grilled chicken plate.
The plates come with chose of two sides and the tacos came with chips. The fresh steamed veggies were done perfectly and the mashed potatoes were very good as well except they do have the peeling in them. The steak and chicken was cooked appropriately and all was a nice serving. It was an enjoyable lunch with friends and no issues what so ever. The bathroom was clean as well.

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Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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