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Holiday Inn Express Hotel & Suites
Ranked #3 of 12 Hotels in Mount Pleasant
Certificate of Excellence
Reviewed 24 August 2017

I've stayed here several time over many years. I think my experience with them goes
back over about 15-20 years and a couple of renovations.

Our King Suite was very comfortable. I consider this motel a cut above many others in the HIE group.

This trip I was feeling road weary and elected to just take an extra day and relax
here, even though I live about 4 1/2 hrs drive away.

I was invited to a 'manager's reception' which was appreciated, but I didn't feel quite up to socializing. I think it is something done for people who spend two night there Sunday- Thursday, but I am unsure about this.

Anyway, I thought that invite was a nice touch.
I considered the invite a sign of hospitality in this specific example of the 'hospitality industry.'

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Richard Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (175)
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1 - 5 of 175 reviews

Reviewed 18 August 2017 via mobile

One night stay during a road trip. Staff is friendly, helpful and knowledgeable. They offer an evening hospitality event from 5-7pm with beer ( light beer only during our stay) wine and a few hot appetizers.
Room was clean and comfortable, adjacent to pool so there was some noise with people talking loudly early in the evening.

The breakfast was slim- no refills once trays of cinnamon rolls, omelets, sausage, etc were empty. If you didn't get there first, you didn't get any.

Front desk will tell you Applebees next door gives a 10% discount with room key. They don't tell you, however, that smoking is allowed in the restaurant. The smoke will choke a non-smoker so avoid.

Most guests during our stay seemed to be construction crews, few families or couples.
I think I would try a different hotel if I stayed in Mt Pleasant again

Stayed: August 2017, travelled as a couple
Thank Sherry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 18 September 2017


Hi Sherry G,

Thank you for going out of your way to write us a review. I'm sorry to know though that you were letdown by your dining experience. I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

I know that this stay may not have been the best but I am hopeful for another opportunity to welcome you back for an improved experience.

Sincerely,

Ronald R.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

This is a very nice place to spend a night or two. The front desk Sara was friendly and the check-in was very good. The room was clean and comfortable, the pool was nice, and the breakfast was good. The adjacent Applebees was also very good.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kirk B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017 via mobile

Spent one night at this property at the end of a multi-state road trip with kids. Our room was a king suite with a sofa bed, and perfect for a family of four. The room was quite large so we didn't feel even a little crowded. It was clean, comfortable and perfect for a family of weary travelers. It was also an incredible value. Couldn't recommend it more.

Stayed: July 2017, travelled with family
Thank BSCone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2017 via mobile

The physical property is well taken care of. This quality of property is something we have come to expect from Holiday Inn.

The service at this property leaves something to be desired. The gentlemen we checked in with was great! The other front desk staff were not friendly. We asked for a late checkout. The woman said 1p was the latest without even looking at her computer. This may be a policy at this property, but at least indulge us. We are platinum members at IHG and extending a checkout beyond 1 hr from regular checkout is generally not a problem at other properties. The other staff beyond the gentlemen were not engaging or friendly (but not rude).

We would return, but we expect a higher level of service than we received.

Stayed: May 2017, travelled as a couple
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maribel A, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 23 May 2017

Dear @Rob P

Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me or email me to share more information and I will try my best to rectify the situation.

Thank you and take care!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2306 Greenhill Rd, I-30 Bus. US 271, Mount Pleasant, TX 75455-6734
Phone Number:
Region: United States > Texas > Mount Pleasant
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Mount Pleasant
Price Range: ₹ 4,971 - ₹ 7,653 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Step into the Holiday Inn Express Hotel & Suites in Mt. Pleasant, and escape to the utmost in comfort, convenience and quality service.We are the area's newest and finest lodging facility offering amenities and a modern decor that will leave you feeling as if you never left home. Choose either a standard room or one of the varieties of 20 suites available, and experience a worry-free stay that features comfortable bedding and seating, ceiling fans, microwaves, refrigerators, coffeemakers, hair dryers, two-line speakerphones with two extensions and free high-speed Internet service - both wired and wireless.Explore the enjoyments outside of your room in our complimentary breakfast area, cozy lobby, outdoor pool, fitness room or business center. Conveniently located along Interstate 30, the three-story property is within minutes to industrial areas, shopping and recreational attractions.Whether visiting Mt. Pleasant for business or leisure activities, include Holiday Inn Express Hotel & Suites as a step along the way. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Mount Pleasant
Holiday Inn Express Hotel And Suites
Holiday Inn Mount Pleasant
Mount Pleasant Holiday Inn

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