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“Nice property, service leaves something to be desired”

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Holiday Inn Express Hotel & Suites
Ranked #3 of 12 Hotels in Mount Pleasant
Certificate of Excellence
Reviewed 18 May 2017 via mobile

The physical property is well taken care of. This quality of property is something we have come to expect from Holiday Inn.

The service at this property leaves something to be desired. The gentlemen we checked in with was great! The other front desk staff were not friendly. We asked for a late checkout. The woman said 1p was the latest without even looking at her computer. This may be a policy at this property, but at least indulge us. We are platinum members at IHG and extending a checkout beyond 1 hr from regular checkout is generally not a problem at other properties. The other staff beyond the gentlemen were not engaging or friendly (but not rude).

We would return, but we expect a higher level of service than we received.

Stayed: May 2017, travelled as a couple
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maribel A, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 23 May 2017

Dear @Rob P

Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me or email me to share more information and I will try my best to rectify the situation.

Thank you and take care!

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5 - 9 of 175 reviews

Reviewed 18 March 2017

Not a lot to say all was good on my one night stay. Good competent hotel clerks, very clean hotel very clean room. Looks like a 2-3 year old hotel so I guess it should be clean right? Lots of restaurants nearby

Stayed: March 2017
Thank bluemirage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maribel A, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 8 May 2017

Dear @bluemirage

I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

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Reviewed 2 March 2017

We visited on a Rewards Club free stay and was positively surprised by how well we were treated and how nice the room was. Maribel (?), the manager, worked hard to get us the suite we wanted and it was everything we hoped it would be. The beds were comfortable, there was plenty of room, and everything worked the way it should. We really liked the swimming pool, but there were zillions of bugs in the water and they allowed smoking in the area (yuk!). Kiera (?) at the front desk took care of us when we needed toiletries or had problems.

There is a nice Applebee's restaurant next door and a Dollar General store across the street as well as a beautiful vacant treed lot on the other side that we enjoyed exploring. The honeysuckle smelled wonderful!!

A nice stay overall!

Room Tip: Ask for a suite rather than a regular room. They are spacious and well-equipped.
See more room tips
  • Stayed: May 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank TennTexTommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 8 May 2017

Dear @TennTexTommy

Thank you for your review and for choosing our hotel. I'm happy we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

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Reviewed 23 February 2017

This was a really great hotel! The room we stayed in was beautiful and the staff was nothing short of awesome! They were so helpful with everything we needed. Positive attitudes all around. Would absolutely choose to stay here again, if our travels bring us to Mount Pleasant in the future.

We traveled early February for a wedding.

  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank CaliforniaGirl714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maribel A, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 15 March 2017

Dear @CaliforniaGirl714

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire staff enjoyed catering to you needs as much as you enjoyed your stay. Looking forward to seeing you again when you are in the Mount pleasant area.

Take care!!

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Reviewed 4 February 2017 via mobile

Shower had mildew above it. Bathroom was clean but I could smell the mildew when we entered the room. Made the entire room musty. Chair in corner appeared dirty due to stains. Valance over drapes was sagging. Now the beds were comfortable. Carpet could use a good steaming too. I will say the towels were really soft and smelled good.

Stayed: February 2017, travelled on business
Thank CindySG429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 17 February 2017

Hi CindySG429,

Thanks for staying at the Holiday Inn Express And Suites Mount Pleasant, TX and it's good to receive feedback.

We consistently aim to provide our guests smart and comfortable accommodations and with that in mind, I'm sorry to hear that the bedroom and bathroom's upkeep fell below expectations. On the plus side, I'm pleased to read about your remarks about the bedding condition and fresh towels. Be assured that your valuable comments will be relayed to the team to help point out and monitor areas that need extra attention and future revamping so we may provide our guests a more stellar experience.

Despite the setbacks you mentioned, I hope you find your way back to us should your travels bring you again to the area.

Best,

Jillian I
Case Manager
IHGService

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2306 Greenhill Rd, I-30 Bus. US 271, Mount Pleasant, TX 75455-6734
Phone Number:
Region: United States > Texas > Mount Pleasant
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Mount Pleasant
Price Range: ₹ 4,945 - ₹ 7,613 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Step into the Holiday Inn Express Hotel & Suites in Mt. Pleasant, and escape to the utmost in comfort, convenience and quality service.We are the area's newest and finest lodging facility offering amenities and a modern decor that will leave you feeling as if you never left home. Choose either a standard room or one of the varieties of 20 suites available, and experience a worry-free stay that features comfortable bedding and seating, ceiling fans, microwaves, refrigerators, coffeemakers, hair dryers, two-line speakerphones with two extensions and free high-speed Internet service - both wired and wireless.Explore the enjoyments outside of your room in our complimentary breakfast area, cozy lobby, outdoor pool, fitness room or business center. Conveniently located along Interstate 30, the three-story property is within minutes to industrial areas, shopping and recreational attractions.Whether visiting Mt. Pleasant for business or leisure activities, include Holiday Inn Express Hotel & Suites as a step along the way. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Mount Pleasant
Holiday Inn Express Hotel And Suites
Holiday Inn Mount Pleasant
Mount Pleasant Holiday Inn

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