Great amenities, the pool was very good, the bar fantastic and the room huge and relaxing. The tv didn't work and the crew of the hotel didnt do anything about it, the keys for entering the room stop working twice.More
- Free Wifi
- Free Parking
Great amenities, the pool was very good, the bar fantastic and the room huge and relaxing. The tv didn't work and the crew of the hotel didnt do anything about it, the keys for entering the room stop working twice.MoreShow less
Hello, thank you for taking the time to write this informative review! I am pleased to know you found our amenities, onsite bar, and your room fantastic! Please accept my sincere apology for the issues encountered with the TV and your room key. While we strive to perfect our customer experience, we are limited when technical difficulties present themselves. Thank you for being understanding and providing an honest overview of your stay and our property.
Stained towels, dirty floors in bedroom and bathroom and when I requested Housekeeping come clean my room thoroughly, I received NO housekeeping service at all that day and had to request towels and coffee cups be delivered. Breakfast at $8.99 did not include butter or jam but was good otherwise. Only one coffee pot and it was empty for 15-20 minutes. Manager apologized profusely and asked what he could do but problem runs deep.
Pamela, I am happy to know you enjoyed the breakfast at our on-site restaurant and wish you would have allowed me to comp your meal due to the issues you encountered. Your feedback is greatly appreciated and provides us with opportunities to improve different aspects of our service. I do hope we will be able to serve you again in the future!
When I first drove up to this hotel it was two people being arrested in the parking lot. Also the place had a dance club type bar inside it. Non-hotel guests would be in the parking lot inebriated, and leaning on your vehicle. The comforters had stains on them, and the curtains had blood stains on them. Windows were cracked and some were shot with some type of projectile. All in all bad neighborhood, bad place to stay not family oriented. Price was reasonable, but way better locations close by for the same price. Not recommended.
Many of our guests are passing through for work and we are happy when they are able to enjoy the use of our restaurant/bar/lounge. The windows were recently damaged during a heavy storm and are currently under an insurance claim. We expect they will be restored quickly! The issues regarding the inside of the hotel room have been addressed with housekeeping staff. Thank you for taking the time to write this review and share your concerns!