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1,820
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All reviews plunge pool pianist playing the hard rock cafe mare nostrum resort mediterranean hotel sea view sister hotel glass of champagne breakfast was amazing champagne on arrival top floor lovely hotel superior room bed and breakfast basis chocolate fountain gala dinner safari centre
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Reviewed 4 weeks ago

I can only recommend it to everyone! BEST HOTEL IN TENERIFE! We were there 7 night / 8 days and everything was great! The morning buffet was like a paradise!

There was everything! You can choose from 100 of meals and all of them was delicious!

So long story short: TRY IT YOU WON'T REGRET IT! :)

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Otari_Tsereteli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Otari_Tsereteli,

It has been a pleasure reading your positive review about your recent stay with us.

I am truly happy to know of your satisfaction and I really hope we will have the pleasure of welcoming you again soon.


Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great location on Playa de las Americas, 1 min to the beech, close to everything. Great buffet breakfast with a piano player, relaxing pool and quiet are. Nice staff and clean rooms. Our stay started with a festival, fireworks and great fun in the hotel garden.

Date of stay: September 2018
Thank Bjorn Johann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Johann B.,

I’m very happy that you could enjoy our breakfast and location. Thank you as well for your kind words about our staff and for highlighting their efficient work and positive attitude. We will forward your message to our Team, they will be very happy to hear your feedback.

Best regards,

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Reviewed 4 weeks ago

I am currently staying at the Cleopatra. The hotel is in an excellent location near the beach. Any issues we have had have been dealt with quickly and efficiently.

Breakfast is very good with a vast choice Cava included.
WiFi in rooms with good speed.
Plenty sun beds

The rooms however are very tired and need updated and no coffee/tea/kettle in room. You can get this for an additional cost.
I have yet to find any information re entertainment in the hotel - I saw for the Mediterranean Palace.
The walls must also be very thin as you hear your neighbours, next door and above, whenever they are in their rooms.

I have stayed at better 4* hotels in Tenerife.....

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Ashbrook1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you very much for posting your impressions about your stay with us.

I am sorry to know that you have felt disappointed by the standard of our facilities.

In orden to get the information that you need please contact with entertainment at Mediterranean Palace.

Kind regards,

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Reviewed 5 weeks ago

Clean hotel with easy access to all levels via lifts. All staff are helpful and courteous and quickly respond to requests. The hotel has good wifi connection throughout. The restaurant offers buffet style meals with chefs to cook to guests requirements, for example, steak or crepes.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank L1415C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

It has been a pleasure reading your very detailed review about your recent stay with us. Knowing that the service provided by our staff has been key to the enjoyment of your holidays makes us proud and encourages us to continue working in the improvement of the human factor of our hotels, as we know that, together with quality facilities and products, we must offer a warm and kind service.

Best regards,

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Reviewed 12 February 2019

This was our fourth visit to this hotel and that speaks for itself . This time we booked a seaview and certainly it did not disappoint with outstanding views of the walk way and sea . It was a world of its own with no noise only the waves crashing lightly on the sea shore . Our room was lovely and clean maybe a bit dated but that did not bother us . Room cleaned everyday by great staff who were always jolly . Twice i have dealt with Irene over the years and what a lovely smile she has and is willingly to answer any question . She is a great asset to the reception team and indeed all of the staff were lovely . Breakfast i am not going to comment as previous reviews have outlined it only i would give it 100% .We booked bed and breakfast so i cannot comment on dinner. Looking forward to going back next year pg

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank MEABH10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

I would like to thank you for sharing your comments with other travelers. We are truly happy to know that your stay with us was pleasant and that our staff was amazing for your 50th birthday.

Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in future visits.

I will transmit your comments to all departments and we look forward to welcome you in our hotel soon.

Best regards,

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