My wife and I stayed here for a week in October 2016, so that my wife could convalesce after being released from hospital, having been taken ill on the last day of our stay at another hotel in the resort. The hotel was recommended to us by our Thompson rep who knew that we were looking for somewhere relaxing to hide out for a few days while we recovered from our ordeal and organised our repatriation.
It was an excellent recommendation; the hotel is absolutely stunningly beautiful; the meandering paths through the lush tropical gardens, the colonial feel of the architecture, the pristine level of cleanliness, but most of all the genuine warmth and helpfulness of the staff, all combined to help us both to heal, physically and emotionally.
I cannot speak highly enough of the staff; we were not staying there in a normal holiday situation, we were staying on a night by night basis, as our departure date was uncertain, and we were also busy dealing with insurance companies and other issues. Time after time the hotel staff went above and beyond to provide us with help and assistance, both withe language barrier and with local administrative issues. Without their help we would have been lost.
My wife is a wheelchair user, and we secured a ground-floor room very close to the restaurant. The room was spacious, well furnished, and well appointed. The disabled facilities were more than adequate. The restaurant is open for breakfast and dinner, bit is possible to get a pot of coffee or tea to take away from the restaurant before breakfast starts.
This is important, because a) there are no tea or coffee-making facilities in the rooms, b) there are no cooking facilities in the room, and c) the hotel does not offer room service.
Putting this rather bizarre setup to one side (and I can well understand that it would be deal-breaker for many), one you are in the restaurant, the food, presentation, and service, are all first class, really well done.
The hotel has it's own entrance directly onto the seafront promenade, which would have been brilliant if it had been wide enough to get a wheelchair through it.
The gardens really come into their own at night, when lit. Breathtaking! There is also nightly entertainment.
As I say, the thing that made it for us was the way all the staff rallied round to look after us; we really did feel like part of the family by the time we left.
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- Also Known As:
- Parque Tropical Hotel Playa Del Ingles
- Parque Tropical Playa Del Ingles
- Hotel Parque Tropical Playa Del Ingles, Gran Canaria