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Reviewed 7 November 2017

Overall this hotel was to me just average, not bad but not the best. Two single beds pushed together, rooms were old fashioned and the worst thing.. no air con or fridge in rooms. There was one male member of staff who seemed to be the nicest person who worked there, everyone else were grumpy. Snack bar was fab. Massive issue with the sunbeds, could never get a sunbed when I woke up at 8/9, the only way to get a sunbed if you woke up at 7, like the rest. Many people reserved sunbeds and this was the main issue. However, entertainment was on every nights, so many kids. A lot of people in the hotel and not enough sunbeds/chairs. Food wasn't the best, but could always find simple things e.g chips/pizza. Beach was a 15 min walk.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank tayhewitt2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded 10 November 2017

Dear Tay,

Thank you very much for having booked with us as well as for having taken your time to write here a review about it.

We regret very much not having fulfilled all your expectations and we would like to apologize for any inconvenience that you migh have had during your stay with us.

Concerning the sunbeds, we would like to add we recently have added a lot more new ones and made a new solarium for our guests.

If you decide to give us another oportunity, we would love to welcome you back, also to give us the chance to try to change the image you have received from us this time.

Best regards,
Your Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

Lovely hotel. Rooms were a good size but down side was no air con and it was very hot. We were on 7th floor so could leave patio door open to get some fresh air. Food was good but down side with dining room was you had to find your own table so was a bit like a free for all. Its the first hotel ive stayed in where you were not seated. Bars were busy but never had to wait long and when sat outside on an eveing for the entertainment you could get waiter service. There was 2 pool areas but you had to be down at crack of dawn to get pool side sun beds. We found a little raised terrace with beds so were happy with that. The free coach for the beach was another free for all and was not the coach on picture in lifts. It sat about 30. We turned up in plenty of time and there was a few people waiting. As it got near to bus time people poured out of hotel bus arrived and a free for all. Needless to say not enough seats. We got off & decided to walk. Beach was 10 mins walk. 2 Sunbeds and a brolly 9€ for the day. There was a bar and toilet. There are a lot of steps to get down to beach but we discovered on second visit that a short walk a long prom there was a lift to take you part of the way down. We found hotel staff to be friendly and helpful. I could not believe rudeness of some of the hotel guest. Wouldnt like to guess where they were from... Over all we had a great hoilday and would recommend this hotel.

Date of stay: October 2017
Trip type: Travelled with friends
1  Thank sheldon57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded 7 November 2017

Dear Sheldon,

We would like to thank you for having written a review about your stay with us. We are so happy to hear you enjoyed your holidays and that in general we were in accordance with your expectations, despite some little issues concerning the sun beds and the hotel bus. We would like to apologize if you felt a bit of an inconvenience with anything.

Thanks a lot also for all the information provided here, as we believe other guests might find it useful.

Hope to have you back!

Best regards,
Public Relations

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Reviewed 4 November 2017 via mobile

My second time here (first time was June 2016 with two of my friends) and I LOVE this place. Rooms super clean, the cleaners are lovely. Both times I went all inclusive, mainly for food - love the choice here, I quite like eating more or less healthy, so it was great to have 2-3 protein choices with every meal and if you do fancy dessert, you always have a choice between fruit or cake. Hotel has a nice gym (even a squat rack) and the only annoying thing for me was that there are too many kids - but then again with all the shows that were going on it is a family hotel, so fair enough. About 7-10 minutes from the beach, lots of little shops and restaurant nearby, but tbh I recommend just going all inclusive as food really is good!

Date of stay: November 2017
Trip type: Travelled solo
1  Thank jevgenijad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded 5 November 2017

Dear Jevgenijad,

Thank you very much for having booked again with us as well as for having taken your time to write here a review about it.
We are so happy to hear you have enjoyed your holidays in Gran Canaria once more, and therefore we would love to have you a third time with us and so many others!

Best regards,
Your Public Relations

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Reviewed 2 November 2017

Resort was excellent and a great place to escape for the week.
Location is perfect and the town and beach is a 5 min walk away,
Entertainment for kids and adults was great and lots of games and activities during the day.

Rooms are a bit out-dated but the rooms are massive with plenty of cupboard and wardrobe space.
Food choices was vast! Never seen anything like it. U will never leave this resort hungry! Drinks selection both alcoholic and non alcoholic were impressive too.
We highly recommend you check this resort out!

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AMJ31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded 3 November 2017

Dear guest,

We would like to thank you for having chosen us to spend your holidays and for having written here a review about it. We are so happy to hear you had a great holiday with us and that you enjoyed very much specially our food! We certainly try our best to satisfy all our guests in everything.

We would definitely love to welcome you back in a future holiday.

Best regards,
Your Public Relations form IFA Buenaventura

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Reviewed 2 November 2017

Room tip: Beds need renewing
Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded 3 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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