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All reviewskrystal restaurantsand dunesresident bandsea viewhouse bandevening mealhotel directorpool restaurantwaiter servicelovely hotelolder guestshead waiterquality hotelplenty of sunbedshalf boardpool areas areevery member of staff
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Reviewed 22 September 2017

My wife and I have taken our September holidays at the Rou Palace Maspalomas for many years, this year from September 4th to the18th. Again we had in all aspects fantastic holiday from start top finish. The hotel is expertly managed by Director Roberto Jimenez and his staff all of which are very professional, very pleased to see you and do there best to make you welcome. We always go half board having an excellent choice of dishes for breakfast with champaign if you so wish. In the evening you can enjoy drinks on the terrace prior to diner, this is done in two sittings 6.30 to 8.30 and 8.30 till10.30. After that if you are inclined you can return to the terrace just for a chat or watch the evenings entertainment. The Hotel is built in grand style on the outside with the interior design being colonial in design. Some say it looks a little tired which to be honest it does however all the hotel guests I have chatted with over the years love it and like us return year after year, the hotel has a certain atmosphere we have not found in any other hotel. We understand the hotel is due for a total refurbishment in 2019 , we just hope this will in no way spoil what we have enjoyed for many years. At the moment the hotel is NOT ALL INCLUSIVE and we hope it stays this way thus avoiding the grab it all and boozing brigade. While you see the odd child it should be noted that the hotel does not have many facilities for the kiddies as other hotels do, also you should be aware that the hotel grounds and swimming pools are very maintained but there are no LIFE GUARDS at the poolside at any time so the parents must be responsible for the children. The hotel is situated on the edge of the famous sand dunes about 800mt from the beach ( be sure to follow the markers and not try and cross the dunes ). From the front of the impressive building is the local bus stop and taxi rank , also a short walk to the shopping areas. My wife and I will be returning in January to the Riu Palace in January where you can be sure of a welcome and a WARM SUNNY climate.
Tony and Jane Guest

Room Tip: we like rooms overlooking the smaller of the two pools
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ANTHONY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

Had a wonderful week with family at this lovely hotel and we were not the easiest of groups to please, being aged between 5 and 79 years of age!

Staff were so helpful and pleasant; always trying to go the extra mile.

Hotel itself is spotless, modern and very beautiful, as are the rooms.

Location is great; a few minutes stroll by the sea and you’re right in the middle of all the action.

Highly recommend this jewel of a place.

Stayed: July 2017, travelled with family
1  Thank suethong5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

Everything near perfect, hotel, room, grounds; food was reasonably good compared with most package tour hotels but an bit repetitive, loved the free Cava for breakfast and eating outdoors in the sun was a delight, but slight downside was the reserving of sunbeds by placing towels on early in the mornings (luckily there was always a few left to choose from albeit in not so good positions); hotel policy is to not to allow this but they do not appear to do anything about it so far as we could see! Unlike wearing (smart) shorts for dinner (in the outside seated area when the majority of their clients had finished their meal and with all but 2 tables still occupied); I know you will say rules are rules but I think double standards; anyway it took the edge of a brilliant holiday

Room Tip: Higher floors to the rear - Central
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
4  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

My 2nd time at this hotel and it was better than the first time and the first time was amazing.

Everything from the waiter bringing a pot of coffee in a morning, not to mention the 7 different types of freshly made smoothie, to the evening meals of fillet steak and whole leg of lamb carved off the bone, to the spa pool and Jacuzzi and the cleanliness of the rooms, they exceed in all aspects.

Arrived and greeted by friendly reception staff, shown to my room by the concierge who took my suitcase and was very chatty. The restaurant staff are also excellent, friendly and seem to know what drink you want before you do! Friendly bar staff polite and courteous, always on hand to go get whatever you wanted - no cash needed, charges can be put to your room and paid on check-out.

My room was a corner room, with an enormous balcony overlooking the Dunes to the sea. Gorgeous. The room was clean and airy, plenty of light - (hairdryer not great though! good job I took my own). It had a well stocked fridge, a tv with plenty of UK channels, you can hire the safe for a small charge and Wi-Fi is free throughout the hotel.

Both pool areas immaculate and well kept garden areas. Clean pool towel available daily if you wanted. I liked the smaller pool area best, it had a Jacuzzi and water jets and plenty of sun lounger beds.

The week went by far too quickly. This hotel is a gem.

.

Room Tip: Ask for a Sea/SandDune view. Amazing.
  • Stayed: August 2017, travelled solo
    • Location
    • Rooms
    • Service
1  Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

I stayed at this hotel for 2 weeks with my family. The hotel is very nice and clean (thanks to the cleaners who tidied our rooms very well during our stay) the hotel was spotless, the staff would clean the windows often and vaccume the floor every few days and wash the couvers on the chairs a lot and polish the door handles!! The rooms are big and the beds are comfy. There is a big balcony and the room we stayed in had a lovely pool view and overlooking the sand dunes. The food is really good and theres a wide selection of food (although the children's options was quite limited). The location of the hotel is very nice, you can go for walks in the evenings accross the sand dunes or on the bath next to them to all the shops and bars to get a drink. I would go back to the hotel but when I am much older because the hotel isn't really for children as there is no music by the pool and no floats or balls allowed in the pool. The pool is really nice and big however children can't go in the jacuzzi people do reserve sun beds but compare to the other hotels I have stayed in, it isn't at all hard to find sunbeds ( there were five of us and we managed to get a sunbed by the main pool at 12:00!! The staff are really nice and allways say hello when you walk past them, they are very helpful and smiley. For lunch we often got food from the cafe at the hotel- the food is quite expensive however really nice. The drinks there are expensive (almost €3 for a very small glass of fanta). Over all this is an amazing hotel and looked after very well. I am about to leave Riu Palace Maspalomas and I am sad to leave because it is so nice (and I have school in a few days but I will really miss it here) xxx

Stayed: August 2017, travelled with family
4  Thank emilyyy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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