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All reviews walk in wardrobe pool bar pool attendant gran canaria non smoking every night german hotel sun terrace lovely hotel german guests pool view room number yumbo centre great holiday evening entertainment our room was spacious meal times
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Reviewed 17 December 2015

The hotel building was average, the food was inedible, the staff was rude.

If there is anyone still reading...I have to tell you a secret – I lied. I just don't want more people to go there because if one day I decide to come back, it will be full!

So here is the truth:

the hotel's architecture is outstanding, also a good point of reference if you want to find it when back from your walk. We had a nice room with the balcony partially covered by trees, which gave us some nice privacy feeling. There is a separate space in the corridor where you can easily put all your clothes and luggage and not be bothered by it in the room. The cleanliness is very good, although one day the cleaner must have thrown away one of my tablets, thinking that the package was empty (that is one of the very few flaws).

We were at the AI option and the food was delicious, every day I felt guilty that ate too much but nontheless I never felt sick (and my stomach can be very sensitive) which proves that the quality was definitely there. And the desserts – OMG! Thank God it was only a week because I would have no clothes to wear if it was longer ;-).

The personnel was OUTSTANDING, sometimes you could see that they were very tired, especially in the evenings at the pool bars but they still kept on smiling, they were fully professional and with a positive attitude.
Something I've never experienced before in any hotel : it happened that my partner had birthday on one of the days and to our surprise we found a champagne and a birthday card when came back to the room. How nice! Another very pleasant touch was the fact that the reception not only printed out our boarding cards but also delivered them to our room.

To the manager/owner of the hotel: give your whole team a pay rise and a good holiday time, they are a treasure for your hotel !!!

Room tip: The higher the better.
Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Szmaragdowa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 21 December 2015


Dear Guest,

Thank you for your original review on Tripadvisor. We hope you do not mind that we have read it.

After the initial shock, we were very pleased indeed to find out that everything was to your liking, starting from the architecture of our resort (influenced by the exotic Moorish style), our wide choice of quality food within the All inclusive option and – last but not least – our friendly team.

We are more than happy to read that you enjoyed our little surprise for your partner’s birthday. We always strive to anticipate our clients’ wishes and their satisfaction is our greatest reward. Your recognition regarding my team is very much appreciated. They are very valued and I know that together, we can achieve our goals.

Finally, I would like to apologize for the fact that one of our cleaners had thrown away –by mistake- a not empty package. Rest assured that I will speak with my housekeeping team to ensure to they will take even more extra care before disposing of any items.

It was a pleasure being your host and we are already looking forward to welcoming you back – in a hopefully not distant future.

Until then, we wish you a very merry Christmas and all the best for 2016.

Warm regards,

Ursula Matas, General Manager Seaside Sandy Beach****

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Reviewed 16 December 2015

We arrived on 26th November 2015 and at check in where we where given the code for the wi-fi and tokens for pool towels also given a glass of bubbly, our luggage was delivered to our room. Our room (140) was large with a seperate dressing room, a fridge and kettle, just fill in the order form for tea and coffee, it may be in the drawer of the desk and give in at reception, your order will be delivered to your room. The food was amazing, there was always 2 meats and 2 fish to have cooked just how you like them. There were 4 different roast meats at dinner time and always pasta, vegetables and potatoes for you to help yourselves to. The waffles at the pool bar in the afternoon where incredible and freshly made. The staff are all very pleasant and a credit to the hotel.
I definitely recommend Seaside Sandy Beach and we will return soon.

Date of stay: November 2015
2  Thank Pauline A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 21 December 2015

Dear Pauline,

Thank you for your review on Tripadvisor and for highlighting some of our strong points.
I was very happy to read that you were satisfied with the facilities and the service of the team and that your stay was magnificent.

I am glad that your room lived up to your expectations! The warm earthy colours combined with top-quality materials were chosen to create an airy and elegant atmosphere.

We are proud to hear that our food was top notch! In our main restaurant we delight our guests with a broad variety of regional and international delicacies. How nice to know that you also enjoyed our daily fresh made waffles at the pool bar!

Thank you for your praise of our hard working staff; they go a long way in providing a perfect service.

Once again we wish to thank you for your friendly review and hope to have the privilege of welcoming you back in the near future.

We would like to wish you a merry festive season and a happy new year!

Kindest regards,

Ursula Matas, General Manager Seaside Sandy Beach****

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Reviewed 15 December 2015

Clean and comfortable rooms. Friendly service. Excellent food with boundless choices. Well managed with trained staff. You notice the difference from the moment you arrive. Top recommended! Complete facilities with nice heated pool and small spa.

Room tip: Book a type B room and ask to be put on a list for a room on a high floor.
Date of stay: December 2015
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank DFWJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 17 December 2015

Dear guest,

Thank you for taking the time to post a review on Tripadvisor. We are very pleased to read that your holidays have been faultless and that you very much enjoyed your stay with us.

We are glad to hear that you were entirely satisfied with every aspect of our hotel, in particular our attentive service and the excellent food which is one of our strong points. How nice to read that you also found some relaxation in our heated pool and Spa&Wellness Centre.

Thank you again for having chosen our Seaside Sandy Beach**** and for the recommendation, we appreciate it.

Our kindest regards and a merry festive season,

Ursula Matas, General Manager Seaside Sandy Beach****



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Reviewed 14 December 2015

We stayed at this hotel in July 2015 for two weeks. I have to say it's a lovely hotel and the service was generally pretty good. The best thing about it though was the standard of food and drink - consistently high! The food was always varied and the all inclusive drinks were of a good quality (not cheap "local" brands). The décor in the hotel was good and well maintained.

The beach was a short distance away and the Yumbo Centre is about 5 minutes walk.

There were a few bad points though (but please don't let them put you off!). We booked a Junior Suite but had problems with the air con not working properly. We were moved to a temporary room whilst they repaired it (a "Superior" room on a high floor overlooking the pool) and it was actually a lot nicer!! Our recommendation would be not to bother paying the extra for a suite! Also there is a gym but it's not the best. The equipment wasn't the best and a little old.

All in all though, a really good hotel and worth trying. We'd certainly consider going back.

Room tip: High floor overlooking the pool
Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Brightest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 17 December 2015

Dear guest,

Thank you for your review on Tripadvisor and for highlighting some of our strong points.

I was very happy to read that you were satisfied with the facilities and the service of the team and that your stay was relaxing.
We are glad that our culinary offer and the wide variety of branded drinks met your taste! We hope you also enjoyed our homemade desserts. Our chefs are passionately committed to their job.

We are very happy that you appreciated our location: a few meters away from our hotel you can find several commercial and entertainment areas, as well as the endless beach of Playa del Ingles.

Please accept again our sincere apologies for any inconvenience with the air condition. However, we are very glad that the superior room you moved in during the reparation was to your liking. Our Junior Suites distinguish themselves through a more spacious floor plan with some 33sqm and extra features, like a DVD Player and an Espresso Machine.

As our guests feedback is of utmost importance, as it helps us to further improve and enhance our guests’ experience, rest assured that your comments regarding our gym equipment have been noted.

Once again I wish to thank you for your valuable feedback and hope to have the opportunity to welcome you back in the near future.

Until we wish you a very merry Christmas and all the best for the upcoming year.

Very best regards,
,
Ursula Matas, General Manager Seaside Sandy Beach****



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Reviewed 10 December 2015

Seaside Sandy Beach. Just returned from two weeks in this fabulous hotel. Our second visit in twelve months. We'll be back in 2016. Food, staff, location wonderful and must be close to the best in the world. Thanks so much Ursula, Raquel, Paco and ALL of those who looked after us so well.

Room tip: We have had ground floors (one or two) with garden/ street views. Quieter locations.
Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank neilbeeton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 11 December 2015

Dear Neil,

Thank you so much for your 5 star review posted on Tripadvisor.
We are glad to read that you spent two relaxing weeks with us in Gran Canaria on your second stay in 12 months at our Seaside Sandy Beach****

Your recognition regarding our committed staff is very much appreciated. With such an exceptional team we are certain that we can achieve our goals. Raquel, Paco, myself and the entire team would like to thank you for your lovely comment.

It was a pleasure having you and we are looking forward to welcoming you back again next year!

Until then, we wish you a festive holiday season and all the best for 2016.

My kindest regards,

Ursula Matas, General Manager Seaside Sandy Beach****

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