The hotel building was average, the food was inedible, the staff was rude.
If there is anyone still reading...I have to tell you a secret – I lied. I just don't want more people to go there because if one day I decide to come back, it will be full!
So here is the truth:
the hotel's architecture is outstanding, also a good point of reference if you want to find it when back from your walk. We had a nice room with the balcony partially covered by trees, which gave us some nice privacy feeling. There is a separate space in the corridor where you can easily put all your clothes and luggage and not be bothered by it in the room. The cleanliness is very good, although one day the cleaner must have thrown away one of my tablets, thinking that the package was empty (that is one of the very few flaws).
We were at the AI option and the food was delicious, every day I felt guilty that ate too much but nontheless I never felt sick (and my stomach can be very sensitive) which proves that the quality was definitely there. And the desserts – OMG! Thank God it was only a week because I would have no clothes to wear if it was longer ;-).
The personnel was OUTSTANDING, sometimes you could see that they were very tired, especially in the evenings at the pool bars but they still kept on smiling, they were fully professional and with a positive attitude.
Something I've never experienced before in any hotel : it happened that my partner had birthday on one of the days and to our surprise we found a champagne and a birthday card when came back to the room. How nice! Another very pleasant touch was the fact that the reception not only printed out our boarding cards but also delivered them to our room.
To the manager/owner of the hotel: give your whole team a pay rise and a good holiday time, they are a treasure for your hotel !!!