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“Happy Holiday”

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Iberostar Suites Hotel Jardin del Sol
Ranked #2 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Craigavon
Level 4 Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Happy Holiday”
Reviewed 14 September 2012

Just returned from 11 nights hotel was superb staff very efficient and friendly. Would recommend this hotel to anyone.

Keep fit instructor Rosa very good, look forward to seeing her next year

Hotel in a good location for people who enjoy walking to the centre of santa ponsa (approx 20 min walk), did that at least twice a day

Room Tip: We had junior suite, good location great facilities
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  • Stayed September 2012, travelled as a couple
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Helpful?
1 Thank TouristCraigavon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (445)
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scotland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2012

The positives > Fab view from our room and the room was very clean. The not so positives > I had been looking forward to staying at this hotel after viewing the photos on line it looked amaizing, very stylish and plush, well worth the money i thought!
I cant express my dissapointment, the room was basic, nothing special to look at not what i was expecting at all. The kitchen held a fridge and a cooker but there was no cuttlery, crockery, kettle, nothing. I later found out from reception that you could hire these things, never been to a hotel where i had to hire a kettle. Next to the kitchen was a huge jaqcuzzi bath, no wall seperated this from the kitchen/ sitting area. Ridiculous waste of space. The shower was situated in a tiny cupboard, you had to keep the door open when having a shower as the heat was so intense it made you feel light headed.
The coffee table had a huge chip out of it and the sofa smelled like someone with bad bo had been lying on it.
Walls so thin you could hear next door drying their hair and using the toilet.
The photos on the web page must have been taken by a magical photographer as they did not resemble the room i was in.
The pool area was great if you liked lying like a sardine, too many loungers all squeezed together, felt as if i was invading the space of the people lying next to me.
Glad to be home.

Room Tip: If youre looking for something special dont stay at this hotel
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  • Stayed September 2012, travelled with friends
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Helpful?
3 Thank 48princess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review, 19 September 2012
Dear Madame,

We hope you had a nice journey back home and that your stay in Mallorca was as pleasant as it could possibly be.

We are sorry that the room and it´s equipment couldn´t satisfy your needs. Luxury and comfort define the Iberostar Suites Hotel Jardín del Sol's guest suites. Fully equipped with the latest technology and terraces offering breathtaking views, all rooms in this Santa Ponça adults-only hotel feature double Jacuzzis for the ultimate in relaxation. We have different room types at disposal and we can only imagine that there must have been confusion during the booking as all of the types are precisely described at our webpage. As you comment that your room was not fitting the advertised conditions, we are afraid that the reservation might have been of another category than the one you saw on internet. As we feel sad about your disappointment, for coming occasions, we would like to offer you a very personal booking guidance through our call center, to make sure you become what you actually desire.

Also we lament that our spectacular pool area could not delight you, our architects tucked it away in a gorgeous enclave of the Bahía de Santa Ponça on Majorca's impressive Costa de la Calma creating a peaceful seaside oasis perfect for romantic getaways. In order to increase the intimacy we do our very best to take advantage of the available space without invading your privacy and place the sun beds leaving optimal distance between one guest and another, we apologize for being unable to meet your expectations.

In Iberostar it is our goal to achieve that our guests enjoy a splendid and unforgettable vacation and once again we want to thank you for your feedback that helps us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience with Iberostar.

Yours sincerely,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 September 2012

We had a 7 night stay starting at 4am Saturday, not the best time to arrive after drop offs in Magaluf!! We were left to find our room, which luckily was on floor 8, the same as reception.
We stayed in a "Suite" which was well appointed with a lounge area (open to the bathroom) and a seperate bedroom with air conditioning and a ceiling fan, which was very useful. We were a family of 3 adults, this room isn't really the best for 3 as the third bed is the sofa in the lounge, which as mentioned is open to the bathroom (although there is a door on the toilet / shower room)
The view from the balcony is amazing, although not at all private, and can be annoying if you are a non-smoker and your neighbour is a smoker. The same comment goes for the pool area, where the number of smokers seemed higher than we have experienced at other hotels.
The pool is lovely with views over the sea, and direct access to the sea, which seemed warmer than the pool. We always managed to find a sunbed, and found the use of hotel pool towels very useful (for a deposit of €10)
The restaurant was on floor 4 and has a balcony. There was a good variety of food available for breakfast and dinner. We went half board rather than full inclusive (an extra €38 per person per night) we were surprised that no free drinks were included with evening meal, all had to be purchased, even water, soft drinks, and coffee. Our favourite waiter was Ricardo, he was always very friendly and helpful.
We had a late departure with an evening flight, we asked for a late checkout and had to keep asking as the reception staff were reluctant to arrange this, or a room to change in. Eventually we managed to get our checkout extended to 14:30 from 12:00 at an additional charge of €26. As we had arrived late on our first day and missed dinner we asked if we could have lunch on our last day. Although the receptionist had to ask her boss if this was possible and I did ask again, the promised voucher didn't appear.

The area is lovely with local small shops and restaurants on the way to the central beach, with many water sports on offer and regular boat trips. We went on the 2hr trip which included a stop for a swim in the sea from the boat, well worth the €15 each. If you plan to hire a car make sure your parking skills are up to scratch, as the only parking is on the narrow roads around the hotel.

All in all a relaxing holiday

Stayed September 2012, travelled with family
Helpful?
2 Thank TonyRoberts40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 September 2012

Lovely hotel fantastic views across the bay. Excellent suite rooms all with bay views.
Food was great. Lobster one evening also lots of Stawberry and chocolate fountains.
Went all inclusive all drinks are branded labels.so well worth the price. This was our 2nd visit.
Nice relaxing hotel for adults only.

Room Tip: Ask for high floor for the views.
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  • Stayed September 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tykes24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crewe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 September 2012

The views from the hotel are amazing, the rooms are gorgeous, cleaned and beds made everyday. A bottle of champagne on arrival. The food was absolutely gorgeous but most of all the staff were polite and very helpful in the restaurant and the beach bar, our favourite barman was called 'Bibby', he was very helpful and a really nice guy. The only complaint that I do have is that my husband lost his wedding ring, we asked one of the hotel receptionists if they would put up a notice offering a reward but were refused point blank without any explanation. Also the website states that if you are on honeymoon and you produce your wedding certificate they will upgrade you, again the receptionist was not very helpful and looked completely confused. Overall though we would go back to this hotel but feel that some of the receptionists need further training in customer service, afterall we have only just got married and were devastated about the loss of my husbands ring.

Room Tip: All the rooms are sea view and the view is stunning.
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  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
2 Thank clare_curt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Suites Hotel Jardin del Sol

Property: Iberostar Suites Hotel Jardin del Sol
Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Santa Ponsa
#1 Spa Hotel in Santa Ponsa
#2 Romantic Hotel in Santa Ponsa
#2 On the Beach Hotel in Santa Ponsa
#2 Family Hotel in Santa Ponsa
Price range (per night): ₹ 10,050 - ₹ 24,353
Hotel Class:4 star — Iberostar Suites Hotel Jardin del Sol 4*
Number of rooms: 260
Official Description (provided by the hotel):
Experience an unforgettable love story at this adults-only hotel on Mallorca’s Costa de la Calma, one of the most romantic spots in the Balearic Islands. On the Mediterranean sea front, this paradise with spa offers some sweet days and tender evenings specially designed for a couple like you. Take long romantic strolls, enjoying the landscape with the best company. 261 rooms. All of them are suites with a whirlpool bath. What’s more, we offer a variety of possibilities, from duplex rooms with panoramic views to rooms with Balinese beds on the terrace. Together with Star Prestige. Enjoy exclusive services and areas of the hotel in which to raise a toast upon arrival, lie back in the sun in a hammock over the water, or simply take a dip in the pool with swan neck fountains. Give your body a treat. Feeling good is priceless. Don’t miss the chance to relax your body and mind in our SPA Sensations area. Your happiness will be complete after a sensations shower or enjoying some precious moments in the sauna. A voyage for your taste buds. Sample the best of Mediterranean and Japanese cuisine in a unique location from which you can enjoy a wonderful sunset. An All Inclusive plan is at your disposal so that you don’t miss out on anything. There is something for everyone. Without leaving the hotel, you can work every muscle in your body at the fitness center, and near the hotel you’ll find water skiing, tennis, mini golf… and much more! Time to take the plunge. No proper holiday is complete without a good swim, and for this reason, we offer both an indoor and outdoor pool for you to enjoy. And of course, if you prefer water of the salty variety... The hotel is right next to the sea! Discover the magic. A stroll through the timeless streets of Calvià, along the coast, passing through the mountains or on terraces at the end of the day... This is just one of the many options in the area around your hotel in Mallorca. ... more   less 
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Also Known As:
Iberostar Jardin Del Sol
Iberostar Santa Ponsa
Jardin Sol Santa Ponsa
Jardin Del Sol Majorca
Iberostar Suites Hotel Jardin Del Sol Santa Ponsa, Majorca

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