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“hotel calypso salou” 3 of 5 bubbles
Review of MedPlaya Hotel Calypso

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MedPlaya Hotel Calypso
Ranked #35 of 95 Hotels in Salou
Northampton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“hotel calypso salou”
3 of 5 bubbles Reviewed 6 July 2012

we stayed at calypso hote1 on the 19 th june for a week with my husband and two children aged 9 and 4. the rooms were an ok size and fairly comfortable although a little dated , food was good although a little bit samey , there was always some thing you would like i liked the out side food better particulary the alfresco restaurant staff were not particulary freindlyapart from a couple and some a little rude . nice swimming pools although needed to be cleaned out side better .the night time entertainment not brilliant and kids entertainment starts at 9 30 too late and only aimed at very small children and nothing for my 10 year old , show at night started at 10 30 was ok . but again started too late. there were loads of spanish school kids there on school trips they were rude and took over the pools and the life guard did nothing to stop it this ruined it for us , the rep was use less and did nothing about it . over all a ok hotel but not brilliant will not go again though

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank karen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,949 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (370)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Hereford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 5 July 2012

we stayed here from 16th june to 29th of june , we were in calypso 1 and have a family of 2 children the cot had no mattress for 3 days so i was lying my baby on blankets and sheets after many complaints a mattress was put in , they do come in and clean the rooms each day if you can call using a broom and dirty mop from 1 room to the next we would end up with more hair and bits on the floor than started on the 5th day my husband became very ill with food poisoning and was in bed for the next 7 days i never thought i would b on holiday to buy bleach and clean myself but as stated before the cleaners did not live up to a standard required to prevent cross contamination , i then thought i would have a slice of cake 1 lunch time to be so shocked with it totally covered in mould so speaks for itself really , the lifts are a total nightmare and did not work properly , so this is not a hotel i would return to .

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
2 Thank emma940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at MedPlaya Hotel Calypso, responded to this review, 13 July 2012
Thank you for your comments regarding your recent stay with us at the Hotel Calypso in Salou.

We are sorry to hear that you were disappointed with the service provided by our cleaning staff in the hotel. At Med Playa, the Health and Safety of our guests is of prime concern and we follow very strict hygiene procedures and processes which are controlled both internally and by external official bodies.

We are sorry that your husband was taken ill during his stay in Salou. In cases where any of our guests become ill in any way, we recommend a visit to the local doctor, or our staff can easily arrange a doctor to visit the hotel if this is necessary - this ensures that any illness is correctly diagnosed and adequately treated. We sincerely hope that your husband is now fully recovered.

We hope that your overall experience of Salou as a holiday destination was a positive one, and are sorry that the Hotel Calypso did not meet with your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Salou hotels

Bristol, United Kingdom
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 4 July 2012

Just returned from a family holiday to this hotel it was awful, the food was so it and miss, the best meal we had was curry and chips, some of the food was really poor qulaity and we are not fussy eaters. Room basic but clean, but for a family hotel it was really noisy disco karoake didnt go off until 2am in morning, Kids entertainment was geared for toddlers not older children , family entertainment was one hour of a singing/miming show which were so boring some nights we just gave up and tried to go to bed if we could of slept for the noise. Loads of students with no adult superviosion and the first day they were so noisey and rough in the the pool it frightened my 8yr son. would definately never go again. Thomas Cook rep didnt know anything was completly hopeless. was glad to get home

  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank calver21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at MedPlaya Hotel Calypso, responded to this review, 13 July 2012
Thankyou for your feeback on your recent stay at the Hotel Calypso.
The Hotel Calypso is a popular hotel in Salou, with the majority of our guests rating the hotel very highly, we are very sorry to hear that unfortunately this was not your experience and that the hotel did not meet with your expectations.
The Hotel Manager and her staff do their utmost to ensure that our guests have the very best holiday experience posible, resolving any issues which might arise and making every effort to ensure harmonious relationships between different customer groups. We are sorry to hear that your overall stay was impacted by other guests.
We hope that overall your holiday experience in the popular resort of Salou was a positive one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 4 July 2012

stayed here w/b 26th June, we were in Calypso 1 which we found to be quiet in the evenings although the room walls are thin, room furniture was dated but beds comfortable. Room was clean and towels changed daily. There is a safe which you pay a 30 euro deposit. Food was mostly ok, chicken and fish dishes were good, the bread rolls were hard and stale tasting. Drinks provided in the AL package were good, especially the wine served in the restaurant. Staff were friendly and helpful.
Pool area was not cleaned throughout the day, but if people cleaned up after themselves this wouldn't have been a problem. Sunbeds around the pool were plentiful, however they were uncomfortable.Not sure if they provide towels for around the pool,everyone seemed to use their own. We did not watch any evening entertainment as it began too late - 10.30pm.
Location ok, its a good 15 minutes walk to the beach. We went to the Aquapolis water park, which we really enjoyed. We caught the bus there which was less than 2 euros each, be aware once at the water park there is a 9 euro charge for a locker(3 euro deposit) , a 5.95 euro charge for a sunbed (we sunbathed on the grass areas which many other people did) and there is a 7 euro charge to hire their rubber rings, we used the ones provided which was fine as it wasn't that busy. Overall it was just as you would expect from a spanish 3 star hotel.

Room Tip: Calypso 1 (over looking the road) seems to be the quietest
See more room tips
  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank joeboxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Retford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 3 July 2012

Went for a weeks holiday to Salou, to see the sights etc, and didn't need a great deal from the hotel, just the basics (clean room, good food, friendly service) so we could focus on enjoying ourselves. This hotel epically failed to delivery this. i'll start with the good point, as its easy... the room, while basic, were cleaned everyday, and to a high standard. thats all, the only good thing.
The food was very poor, and on some days the selection was appalling. A buffet style restaurant should have a least something to suit different tastes, but on several occasions we skipped mains as it was shocking. To make matters even worse, the hotel offers an Al Fresco service on the main terrace, which is offered once to all inclusive guests, and afterwards is charged?! the Al Fresco food was lovely, but left you feeling annoyed that they couldn't provide food of this quality downstairs in the all inclusive menu...
Next was the service. A handful of staff in the hotel treat guest politely and friendly, making you feel welcome, but unfortunatly this was very rare, as the majority of staff seem to want to be rude. Not once were the receptionists polite to us, and seem annoyed when we asked for assistance with getting info on our transfer to the airport. They seemed happy to leave us in the dark regarding our pick up times, leaving us under a great deal of stress, something that shouldn't happen whilst on holiday.
The entertainment was also dreadful, with everything aimed towards young children. The children's shows would run to 10.30, leaving only an hour of all inclusive bar hours left whilst you watched what would be a poor effort of a show. We resorted to watching blockbuster films in another of the hotels bars. Not acceptable for a hotel of this size.
Luckily we didn't restrict ourselves to the hotel, and found many things to do around Salou and Barcelona, but if we had stayed with the intention of limiting ourselves to the hotel, it would have been the worst holidays we've been on. I hope people take my comments into consideration when looking at this hotel. There are plenty more throughout Salou, avoid this one, you wont regret it.

  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank DanC1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about MedPlaya Hotel Calypso

Property: MedPlaya Hotel Calypso
Address: Pompeu Fabra 54-62, 43840 Salou, Spain
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Salou
Price range (per night): ₹ 3,550 - ₹ 10,924
Hotel Class:3 star — MedPlaya Hotel Calypso 3*
Number of rooms: 514
Reservation Options:
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Also Known As:
Hotel Calypso Salou
Calypso Hotel Salou
MedPlaya Hotel Calypso Salou, Costa Dorada

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