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“Lovely apartment, shame about the service and food”

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Hotel Apartamentos Vistamar
Reviewed 3 November 2017

We have been allocated a lovely apartment sea and mountain views. Reception was fine but the restaurant food is very poor quality,similar food every evening. When its gone its gone! No 're fills of hot dishes, no dessert s accept fruit. Room service poor cleaning. Been here 5 days of 14! No entertainers, no cafe during the day so no bar or snacks. So far very poor apart from reception staff who can't do much.

Room Tip: Best views high floors
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank keyboardbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 32 of 762 reviews

Reviewed 28 October 2017 via mobile

Will take photos tomorrow . Hotel okay location fab! 30 min walk to the market . 20 min walk to the marina hotel is very dated. Not the cleanest of rooms . Food basic . Bar only open from 3 .! No Food during day . Rumour has it the hotel has been taken over so maybe it will get better over time . Sun and beeches fantastic . Coco bar is a left turn at bottom of hill cannot fault it for food and drink .xxxx

Stayed: October 2017, travelled as a couple
2  Thank jussy364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017

-studio apts...dirty. threadbare, ripped upholstery...vewed 4 units before finding one with working air con..1st unit no air con, unable to flush toilet, unable to use broken soap dispenser
-the unit that we finally accepted because it had working air con, later discovered that the toilet was not sealed...could actually lift it off the floor, had a terrible odour, had a broken lock on the patio door ( eventually both were fixed upon request)...they do not seem to maintain these rooms
-we were unable to obtain an upgrade ( which seem to be in better shape than the studios ) as none avilable untill close to our departure date
-always something missing from the "equiped kitchen "...staff take things from other units when asked for something ie; kettle so never fully equiped...they seem to be just moving things around when something is requested
-had dinner 1x in their dining room...poor quality, poor choice, cold...staff do not seem to be trained well...our dishes kept piling up on the table ( it's a buffet ) and never removed
-could not use a credit card in the dining room, could not put the meal on the hotel account..told to pay in cash...when we questioned this, the server finally told us we could use a credit card at reception and accompanied us there...machine not working...took a while before they could get it working...told they had only one crdit card machine in the whole hotel
-pool area...loungers ripped, wobbly

  • Stayed: October 2017, travelled with friends
    • Service
2  Thank _hlatreille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2017

Hotel is very in good location, with short walk to the nice beach and supermarket and shops. Rooms quite spacious with hob, basic cutlery and microwave. Nice bathroom. The mattress was really hard , so did not sleep well,plus our room was over the reception on 5th floor, so we could hear all delivery vehicles and waste bins collections from early hours.
We went for Half board for 3 nights, and for the short break it was ok,but food was just edible, Breakfast were ok with toast, ham and cheese, baked beans, etc, but dinners were usually poor quality, and drinks are paid for during dinner, with free soft drinks, tea and coffee during breakfast.
Staff in general fine, with friendly people at the reception, and some grumpy old waiter :).
Swimming pool ok, with few broken loungers, with bar with reasonable prices (2.3 euro for a pint.
We have no water in the whole hotel for couple of hours.
We only have paid 86£ for 3 nights half board for family of 4 so it was great deal, but for full prices I wouldn`t come back.

Room Tip: Good supermarket - DIA around 15 meters away from the hotel
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  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank sobczykartur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

Don't normally moan about a hotel always grateful to be somewhere different but this hotel I can only describe as the Spanish Faulty Towers. My room was basic and mostly clean. Bleach was left in the bath which was nice also towels might get changed depends how they feel on the day. We asked for 2 extra pillows and got 1and again some days the room wasn't cleaned until we had returned from a night out. Now i turn to the food. Well breakfast was an experience it seems it was physically impossible to have bread/rolls and any hot food together. When i asked for either to be replenished you just got it's coming and then the staff walked off. Only one toast machine and a constant wait for cups - obviously breakfast comes as a shock to them every morning as this was repeated on a daily basis. No need to mention dinner as this was just the same. No Good morning or evening as you sat down and three times we had finished dinner before we were even asked if we wanted a drink. I found the restaurant staff rude and unapproachable and to be fair so did most of the people I spoke to.

My mum can not use the stairs very well and i was totally blown away when the cleaning staff pushed in front of her to take the lift. No consideration and they saw there was a queue of people waiting to get to the restaurant.

We had a room by the pool and for 5 days two glasses of half empty drinks were left. No attention to detail at all and on our last night we were approached by the waiting staff ( first time they actually spoke to us ) to say we had not paid for our meal (We are half board) I explained we had checked out and that we are leaving and that we arrived late on our first day. The rude waiter would not listen he got louder causing a scene, then after the manager came realised their mistake and gave an insincere apology. We left and waited for our transfer back. Not great at all. Shame really only ended up at this hotel due to Monarch going into administration, we should have been at the Sorocco.

  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank kareng902017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Apartamentos Vistamar

Address: Camino Gilabert s/n, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 Speciality Lodging in Benalmadena
Price Range: ₹ 2,708 - ₹ 11,605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Apartamentos Vistamar 4*
Number of rooms: 136
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Also Known As:
Aparthotel Vistamar Hotel Benalmadena
Vistamar Benalmadena

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