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All reviews pool bar superior room lovely hotel large hotel free safe sea view just returned from this hotel plenty of sunbeds bus stop at busy times rooms were spotless relaxing holiday half board plenty of choice animation team the costa del sol sun loungers
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Reviewed 20 October 2015 via mobile

This holiday was booked a few weeks before departure after my dad wanted to go somewhere for his and my mum's 40th wedding anniversary. I booked the torrequebrada because it had a beautiful location and ticked all the boxes for lovely week away. When we arrived eventually a day late due to being stuck in the M1 crash traffic and missing our flight we were checked in, it was just a formality there was no welcome. We went to our rooms and these were faultless, clean, views amazing. By the time we got settled it was 9.30 and we were all hungry we went to the bar where they did snacks till 10pm, they refused to do us anything and sent us to the restaurant where you went for breakfast, lunch and dinner. As it was late there was hardly anything left although they served till 10pm, the food was cold and the choice of food was awful. This continued for the rest of the week it didn't get any better even when we went when they opened, the food was still cold. The staff was not friendly at all you was just a number.. my mum and dad was really looking forward to having a few brandy coffees and although they wasn't on the drinks list irish coffee was so we asked for one and they said they didn't do them! Most nights we were back in our room for 10pm as there was no entertainment what's so ever. Having paid £1200 for all inclusive we all felt we had been robbed we certainly did not get our money's worth like we have done at other hotels.. Even the poolside bar was closed, we had to walk to the bar in the hotel which was quite a way to get a drink! And a lot of the guests staying in this hotel was elderly. although the hotel was closing in 15 days till February why should guests not receive the same facilities that guests received the month before? And lastly as we checked out we gave in the door cards at reception she tapped away on the computer and just said all done! There was no thank you, hope you've enjoyed your stay safe journey nothing! Never will return to this hotel again and will not recommend it..

Stayed: October 2015, travelled with family
5  Thank Dawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTorrequebrada, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 31 October 2015

Dear Dawn B:

Thank you very much for your reviews, about them i would like to explain:
Your reservation was no show, and nobody report us you woulc come one day later, even being full, we offered a room.
At 9.30 PM the restaurant is open.
I will study the temperatura of the buffet, but we if there is a composition a Little bit cold we offer a microwave and hot dishes, or even the staff at the kitchen is able to make your food hotter.
The pool bar is daily open during the summer time, we do like this because of the weather, in fact during your stay a few days were raining

It is a pity you did not repot nothing at reception, because the managment staff is always available to try revolve the problems of the clients.

Best Regards

Manuel Camacho
Director
THB Torrequebrada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2015

Just come back from a weeks stay at this hotel. I would like to say the saff were helpful, my room which was spacious and cleaned daily and the food had something for everyone. I loved the ocean view from my balcony where i sat every morning watching the birds fishing. I would go back to this hotel.

Room Tip: Go above 6th floor
  • Stayed: October 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 175blondie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTorrequebrada, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 31 October 2015

Dear 175blondi...:

Thank you very much for your reviews.
It is a honor for the company THB Hotels to check you had a nice and relaxing hlidays, and your expectations were exceeded.
In fact, from our hotel balcony you get the most impress view of the mediterranean sea.

Kind Regards

Manuel Camacho
Director
THB Torrequebrada

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Reviewed 17 October 2015

We read reviews after booking which made us slightly nervous?we arrived early September .This hotel is excellent we did not have one complaint first class service food and surroundings the staff were friendly and hard working.yes the Spanish at the hotel always got priority but is that wrong? Maybe a lesson here for the Brits.We have stayed in some excellent hotels throughout the world and this matches those.

  • Stayed: September 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTorrequebrada, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 31 October 2015

Dear Stephen F:

Thnak you very much for yous comments, are highly important fot THB Hotels, in order to improve the service for our clients.
We are proud to check you passed a fantastic holidays, spending a nice a relaxing time at THB Torrequebrada
It will be a pleasure to know you personally if you visit the hotel again.

Best Regards

Manuel Camacho
Director
THB Torrequebrada

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Reviewed 17 October 2015

Just spent a week at this hotel with unfriendly staff with the exception of the pool staff they are the only ones to smile . Bar staff rude and being all inclusive you are made to feel like a second class citizen as paying guests get served first. Food not fantastic in restaurant, tables slow in being cleared and once again paying guests took priority with being served a drink, traveled for many years all inclusive and for the first time ever water was not put into our fridge. Pool bar only opened for two days leaving you go up two floors for a drink, on our 7th day entertainment turned up feel this was due to a two day conference at the hotel and just to ImImpress them. Payed full price for our stay and expected full service, bar area is just a cafe with no relaxing furniture to sit and chill. Will no be returning.

Room Tip: Boring hotel all floors quiet
  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank princesswales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTorrequebrada, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 31 October 2015

Dear princessw...:

Thank you very much for your comments, it is a pity the hotel did not overcome your expectations, unfortunatelly during your stay you never came to report it at reception, the managment team is always available to try to give the best service to the clients.
About the treatment to our cliets, all of our clients are important for us and never mind if it is all inclusive or bed and breakfast.
The pool bar was closed because of the weather.

Kind Regards

Manuel Camacho
Director
THB Torrequebrada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2015

This hotel is basically 2 eleven story towers of about 350 rooms, connected by a three story central section of reception & restaurants etc. I have seen several comments about the reception giving priority to locals, and I can understand how that might look. HOWEVER... there seems to be different ways to book in, and when I checked in the man serving me ended up checking in about 4 people at the same time. It always help if speak a little of the local language. There is a kids club, an indoor pool, and an outside kids pool, so if you want a quiet time (like we did) then avoid the school holidays...... local ones as well!! We stayed 28 Sept 2015 to 3 Oct 2015, and it was fantastic. Our room was lovely with one of those huge double beds that can sleep 4!! Don't forget the onsite casino, the 'Sale Fortuna' where we saw an Elton John tribute (Brilliant) or the Café Royal. Rooms need a 'Directory' To explain how to book there things. All those we spoke to agreed that the ladies in reception were useless, but the men in reception were excellent. Can't explain that, but it just was. Pools are great, and overlook the sea in a grassed area. Pool bar is good. MAIN RECOMMENDATION IS TO GO ALL INCLUSIVE.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTorrequebrada, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 31 October 2015

Dear Andy B:

Thank you very much for your reviews.
We are glad to confirm your expectations were exceeded and our job give nice fruits.
About the directory at the rooms, we are studying how toi insert it for the next year.

It will be a pleasure to see you again at THB Hotels.

Best Regards

Manuel Camacho
Director
THB Torrequebrada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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