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“fabulousl holiday”
other travellers have booked this property

Review of Benalmarina

Covered upper terrace
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Covered upper terrace
Main bedroom En Suite bathroom
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Very good
25 reviews
Covered upper terrace
Main bedroom
En Suite bathroom
Shower room
Living room
Kitchen
Living room
Pool
Kitchen
View of the Pueblo
Top terrace
Bottom terrace
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Benalmadena, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Very good - based on 25 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
English first
French first
Spanish first
Any
English first
paristrav...
scotland
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“fabulousl holiday”
Reviewed 24 September 2013 for a stay in September 2013

we have just returned from this apartment and don't have any negative comments at all. The place is very well equipped , is in a peaceful part of the pueblo has beautiful views over the mountains and also the sea. It is within walking distance to village centre and has an Aldi supermarket just up the road for supplies. We took the bus down to Arroyo for tapas.... public transport is cheap and the bus stop is near apartment. We had a lovely time and didnt want to come home ! We will be booking again for next year

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Reviewed 25 August 2013 for a stay in July 2013
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: everything can not fault it
Liked least: going home
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
chineRedd...
Redditch, United Kingdom
Level 4 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Horrendous, DANGEROUS, dirty, nothing works, a huge disappointment”
Reviewed 24 August 2013 for a stay in July 2013

We stayed at this apartment for a month in the summer holidays. We did not enjoy the holiday at all for the following reasons:

* Neither shower was working when we arrived at the apartment. After some fiddling we managed to get the shower in the bath working but it was temperamental and both shower heads were rotten and completely useless. The other shower was unusable throughout the holiday due to the shower curtain, the poor positioning of the shower controls (being so close to the body you didn't have room to wash yourself) and the temperature of both showers was impossible to work with - scalding hot one minute and freezing the next. It was taking us (a family of 4) about an hour to get showered each night due to all of these issues - not really what you expect in a two bathroom apartment.

* The washing machine leaked water all over the kitchen floor every time it as used and created a slipping hazard which both our kids slipped on during the holiday.

* The air conditioning pot leaked all over the terrace every morning - again, a slipping hazard and totally unnecessary.

* The fact that the apartment was not cleaned before we arrived was unacceptable - It took me a good 2 hours to clean the apartment from top to bottom (8 buckets of dirty water from the floor gives you an indication of how dirty it was) when all we really wanted to do was go to the pool and begin our holiday - not really fair for the children who had to wait for the cleaning to occur. The toilets and sinks were disgusting and as I mentioned in my text whilst we were there the kitchen utensils were filthy (the ones that we wanted to use had to washed before we could use them - again, not ideal when you have paid good money for a long summer holiday). The draining board had mould growing in it and we did not risk using it throughout our stay.

* In the kitchen the work surface has been ripped up in two places next to the hob.

* There was no mop and bucket to clean the terrace area. This made it unpleasant to sit out on and unsuitable for the children to play on.

* The children had to be kept off the terrace due to the high possibility of falling to certain death over the unsafe walls on either side of the steps. This apartment is not child friendly at all at present and as the owner knew we were taking children this should really have been mentioned before the booking was made. In fact, after a couple of glasses of wine it would be quite easy for anyone to fall over the side .

* The cushions for some of the outdoor chairs were dirty and had obviously not been cared for. The umbrella in the cupboard has spokes sticking out of it all over - on a number of occasions we narrowly avoided serious injury from this.

* Having only one set of keys was impossible so we had to spend an afternoon of the holiday searching around for somewhere to get another set cut. Not how we aimed at spending our time.

* We used the same sets of bed sheets throughout our stay and washed and dried them in one day before putting them back on in the evenings. However, when I came to put fresh sheets on on our departure- I noticed that many of the sheets have marks and stains on.

* The pool is an important part of our holiday and with kids that get up at 7 it was ridiculous that the pool wasn't open until 11:30. I asked in an e-mail about taking sunbeds down to the pool and then when we got there another rule meant that sunbeds nor chairs were allowed by the pool at all - again - this we feel we should have been told prior to booking

* The apartment is not well placed for access the pueblo for a family with a pushchair. It was not an easy walk to the road (40+ steps or a steep hill to climb) and the access across the car park was unsuitable for pushchairs use either. It took us 30 minutes at a brisk pace to walk to the pueblo and this was not what we had been led to believe before our stay.

Rather than having a relaxing holiday we feel like we've been misled on a number of points and that the accommodation was sub-standard. The owner did try to sort some of these problems out whilst we were there but we do not believe that we should have been put in that position in the first place. In addition to this, the suggestions made for getting in a plumber etc in would inevitably have meant us staying in the apartment waiting for them to arrive - again - not really our responsibility.

Overall, not a good place to stay - avoid at all costs!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: coming home
Liked least: everything else before we came home
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Jan 2014
I was very upset when I read this review as I had been to the apartment prior to there visit and ensured everything was ok. I had been in contact with the family from when they booked until they came home and had fully answered any queries and also tried to rectify any problems they gad whilst they were away.

When they arrived home and posted their review my husband and myself went straight over to Spain to try and sort any problems out that they had reported. When we arrived we found that there was not any water incoming from the shower and on inspection we found that the tap was broken and had the family allowed us to send in a plumber at their convenience as suggested by myself then they would have had hot water at the beginning of their holiday. As for the cleaning when I arrived in Spain I found out that my cleaner had been taking the money which was left and not cleaning which obviously I was not aware of this however, I am no longer using that cleaner and have found a very reliable lady who is now looking after the apartment.

I have always helped any visitors to the apartment with any problems as quickly as possible and after renting the apartment out for the last 12 years this is the first negative review I have received. I have a lot of visitors return again as they have enjoyed the apartment and the space which this property offers.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RI
Reviewed 22 March 2012 for a stay in February 2012
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nouira
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2017 for a stay in August 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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