Stayed here for two weeks against my better judgement but they will not refund you money once you pay. Don't know if you can see the photo of the roach in the lobby but that sets the tone for this location. Room was dirty when we got here. Stains on pillow cases, sticky table and stained chairs plus a nasty odor that was unpleasant. Asked for another room and security person, I wont name her, said she had to see the room. She gave me every excuse as to why the room was dirty and smelled; we have a new cleaning person and they arent so good. The smell in here is normal it's just that the AC is off. She was rude, apologied for nothing and would not change the room. I asked for money back and that's when she said no refunds. Odor never went away and we bought plug-ins to help with it. They shut off my web access despite renewing for a week so I couldn't work. Don't continue to give people to these bad people.
- Official Description (provided by the hotel):
- WoodSpring Suites McKinney is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. - Pet-friendly Hotel ... more less
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