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All reviews double tree cookies open atrium weekend stay indoor pool room service lounge area staff was very friendly business trip breakfast buffet is living room hotel staff excellent hotel happy hour rooms are spacious other hotels location is great
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Reviewed 6 October 2018

Cristal the GM of the Hotel is extremely friendly and accommodating and a great host. her staff at front desk and restaurant are very polite and attentive. I also notice that Cristal is continuously over seeing the all aspects of hotel operations !

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank G8717PGmohammads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this reviewResponded 11 October 2018

Hi G8717Gmohammads,

Thank you for your kind comments regarding the service we provide you and your family! It's always a pleasure to see you guys and it's a true honor to serve you! We hope to see you all again soon!

Warm Regards,

Crystal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018

Overall all good stay & amazing staff. Karina from the front desk was very welcoming. At the restaurant Tanya and Beatriz were very nice. A special thanks to Ruben and Oscar / breakfast servers. THEY WERE AMAZING!

  • Stayed: September 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank carlaaI1230RB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this reviewResponded 11 October 2018

Hi carlaal1230RB,

Thanks for taking the time to share your comments about your stay with us! We sincerely appreciate you taking the time to recognize each employee's name and the service they provided! We will surely share your comments with them! We look forward to having you with us again soon!

Take Care,

Crystal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

I had roaches in my room and when I informed the front desk about the problem they refused to change my room and i was told that to kill the roaches myself and to just throw them away. I was disgusted and appaulap by this especially coming from a hotel employee

  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank mikekeithmena87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this reviewResponded 5 September 2018

Hi mikekeithmena87,

We are so sorry to learn we dropped the ball in providing you with the service you've come to expect from DoubleTree hotels. We are reaching out to you to make this right as we value you as our loyal customer.

Sincerest Regards,

Crystal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

Checked in at this former Embassy Suites Hotel for 17 days. After extensive renovations this property has everything anyone could ask for. The property is close to many eateries and shopping.The breakfast area is fully stocked with several freshly prepared items. Also available cooked to order omelets. The bar is convenient and lively. Drink specials in the evening and some live music. Room was clean and well stocked. Only complaints that I had were the maid seemed to be unable to replenish the coffee staples properly and the elevators were extremely slloooooooooowwww! Otherwise no complaints.

Room Tip: Higher rooms are less noisy
  • Stayed: August 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this reviewResponded 5 September 2018

Hi Ken C,

Thank you for sharing your comments regarding your recent stay with us! We're excited to hear you enjoyed the renovations at the hotel and that you had a great experience in our breakfast area! We look forward to having you stay with us again soon!

Kind Regards,

Crystal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

Loved the double tree in McAllen. The staff was super friendly, food was very good and the cookies were great. The morning breakfast buffet was good daily and I ate in the restaurant 3 and every time the food was good. Room was clean.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this reviewResponded 5 September 2018

Hi Kevin B,

We're elated to hear you enjoyed our friendly staff, the amazing food and of course the cookie! We look forward to seeing you again soon!

Warmest Regards,

Crystal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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