Perfect location beautiful hotel great service best bar and breakfast rooms very spacious and clean And the staff was very helpful check in was very easy Cookies were excellent and warm beer was cold the shots were greatMore
- Free Wifi
- Free Parking
Perfect location beautiful hotel great service best bar and breakfast rooms very spacious and clean And the staff was very helpful check in was very easy Cookies were excellent and warm beer was cold the shots were greatMoreShow less
Thank you for your wonderful comments regarding your recent stay with us! We're elated to hear you enjoyed your stay and what the property had to offer! Thank you for recognizing our employees service! We appreciate you and look forward to serving you and your family again soon!
Cristal the GM of the Hotel is extremely friendly and accommodating and a great host. her staff at front desk and restaurant are very polite and attentive. I also notice that Cristal is continuously over seeing the all aspects of hotel operations !
Thank you for your kind comments regarding the service we provide you and your family! It's always a pleasure to see you guys and it's a true honor to serve you! We hope to see you all again soon!
Overall all good stay & amazing staff. Karina from the front desk was very welcoming. At the restaurant Tanya and Beatriz were very nice. A special thanks to Ruben and Oscar / breakfast servers. THEY WERE AMAZING!
Thanks for taking the time to share your comments about your stay with us! We sincerely appreciate you taking the time to recognize each employee's name and the service they provided! We will surely share your comments with them! We look forward to having you with us again soon!
I had roaches in my room and when I informed the front desk about the problem they refused to change my room and i was told that to kill the roaches myself and to just throw them away. I was disgusted and appaulap by this especially coming from a hotel employee
We are so sorry to learn we dropped the ball in providing you with the service you've come to expect from DoubleTree hotels. We are reaching out to you to make this right as we value you as our loyal customer.
Checked in at this former Embassy Suites Hotel for 17 days. After extensive renovations this property has everything anyone could ask for. The property is close to many eateries and shopping.The breakfast area is fully stocked with several freshly prepared items. Also available cooked to order omelets. The bar is convenient and lively. Drink specials in the evening and some live music. Room was clean and well stocked. Only complaints that I had were the maid seemed to be unable to replenish the coffee staples properly and the elevators were extremely slloooooooooowwww! Otherwise no complaints.
Hi Ken C,
Thank you for sharing your comments regarding your recent stay with us! We're excited to hear you enjoyed the renovations at the hotel and that you had a great experience in our breakfast area! We look forward to having you stay with us again soon!
Loved the double tree in McAllen. The staff was super friendly, food was very good and the cookies were great. The morning breakfast buffet was good daily and I ate in the restaurant 3 and every time the food was good. Room was clean.
Hi Kevin B,
We're elated to hear you enjoyed our friendly staff, the amazing food and of course the cookie! We look forward to seeing you again soon!