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Hampton Inn & Suites Lubbock Southwest
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Reviews (888)
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689
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15
9
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All reviewskim zioncomplimentary dinnerwonderful hotelthe managersfresh fruita great staythe loopthe staff was greatwould recommend this hotel to anyonetexas techgraduation weekendwould definitely stay here againoatmealclean roomshome away from homethe breakfast arealupe
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3 - 8 of 888 reviews
Reviewed 14 March 2018 via mobile

We have stayed in this Hampton Inn on several occasions. The rooms are impeccably clean and well appointed and the staff is among the friendliest and most helpful we have encountered. Access is easy and there are plenty of restaurants nearby. We plan on staying in this hotel whenever we find ourselves in Lubbock.

Stayed: March 2018, travelled as a couple
Thank GeoffreyS431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha C, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this reviewResponded 16 March 2018

Dear GeoffreyS431,

Thank you so much for taking time to review your stay with us. I'm delighted to hear that our staff and accommodations were excellent! We strive to provide the best in guest service, cleanliness and Hamptonality to each and every guest!

I hope you will stay with us again the next time you are in Lubbock!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

The location of this Inn is excellent, easy on/off the highway, yet no traffic noise. The evening check-in staff was cheerful and friendly. The king standard room was well equipped and comfortable and the wifi worked reasonably well. Love that they have coffee and tea available in the lobby 24/7. Close to decent restaurants. Overall a good place to rest when traveling through Lubbock.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Scubaski53_25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha C, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this reviewResponded 16 March 2018

Dear Scubaski53_25,

Thank you for taking time to review your stay with us. I am happy to hear that you found your stay relaxing, with friendly and helpful staff.

I hope to see you again the next time you are in Lubbock!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2018

Our check-in was just fine. The employees were very nice and cordial, and it was easy to find. The hotel could use some updating. The room was fairly clean, except the bathroom mirror, which has an intricate filigree frame that was spattered with toothpaste. I don't know why hotel room designers think it is a good idea to use a mirror that can't be easily wiped clean in a bathroom. The freezer portion of our refrigerator was iced over so badly that we had difficulty putting anything in it. My husband managed to cram our freezer pack into the space with a bit of difficulty.

We are accustomed to staying at Hampton's and usually grab one of their "to-go" bags in the morning. They usually have water, a granola bar and a piece of fruit. The bags at this hotel had Coke - regular and diet - and candy. I am sure this appeals to some, but it seems like a very unhealthy choice.

Sure. I am nitpicking a bit. The bed was fine. The room was quiet enough. Probably a good choice for most, but it wasn't one of the best Hampton's we have stayed at.

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank COLOHUT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha C, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this reviewResponded 8 March 2018

Dear COLOHUT,

Thank you for taking time to review your stay with us. I am glad to hear that our staff was friendly and helpful during your time here.

We are aware that our property needs some updates, and we will be remodeling in just a couple of months. The entire hotel will be brand new, so all of the issues you mentioned will be addressed.

Our breakfast bags adhere to the Hampton brand standard and include: water, tea/lemonade mix, muffin, apple, fruit bar and napkin. We do not put sodas and candy in the breakfast bags. I will speak with the shift that prepares the bags to be sure that this was not the case on the night you stayed with us. Thank you for mentioning this.

I'd love to have you back again after the remodel to compare and enjoy our fresh, NEW hotel!

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Reviewed 25 February 2018

After a 16 hour drive due to weather conditions in Colorado, we finally made it. Check in was a breeze and the room was clean and comfortable. Due to our late arrival, we were ready for bed. Quiet night and we felt rested. Breakfast was great! Fresh fruit, waffles, juice, coffee. Kids loved it. Will stay here again.

  • Stayed: February 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha C, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this reviewResponded 1 March 2018

Dear Michael M,

Thank you for taking time to review your stay. I'm delighted to hear that your family enjoyed the breakfast and accommodations! We take pride in providing a clean, comfortable, friendly environment to each and every guest!

I hope to see you again the next time you are in Lubbock.

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Reviewed 22 February 2018

This is a really well kept property. From Check in to Check out, this was a pleasant experience. Not much in the way of quick food or things to do without getting in the car, but if that's not an issue, then Hampton Inn & Suites is a great hotel to stay in. I don't know how old this property is, but it is very well kept.

  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank BigRobUTSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha C, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this reviewResponded 28 February 2018

Dear BigRobUTSA,

Thank you for taking time to review your stay with us. I'm delighted to hear that you enjoyed it! We are actually very close to dining, shopping and entertainment - all within walking distance, and I apologize if these options were not made clear when you arrived. We are remodeling the entire property very soon, and I would love to have you back later this year to compare!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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