We stayed here for move in weekend at Texas Tech,and while the hotel itself was very decent, the experience was marred by some issues with the staff.
We had booked the room two months in advance, knowing how popular this weekend is in Lubbock, and the first glitch came as we were driving from Austin...two hours outside of Lubbock, we received a voicemail on the cell phone that our credit card had been declined and we had 20 minutes to call them or they would sell the room. (a week prior, we had received new credit cards from our bank,who had switched providers, and the old card which has been used to book the room was no longer valid) Fair enough...the card should have been updated, but having booked that far out, we had simply forgotten it. Thankfully we were able to get a signal out I the middle of nowhere, and secure our room.
When we arrived the desk clerk was not exactly friendly, and it took an effort on our parts to be pleasant; perhaps she was tired of telling people that there were no rooms available. When we requested a room away from the highway noise she tried to convince us that we were...upon reaching the room, however, we opened the curtain to find that we were facing the expressway. Though the hotel, like all Sleep inns, had been recently renovated, we did notice some flaws in the room, such as the chipped veneer on the desk and the hole in the bathroom door, where someone had obviously slammed it into the latch guard. It was, however, quite clean and the beds if stiff were well-supplied with pillows and bedclothes. (To give the desk clerk credit, the air conditioning unit was so loud that it drowned out most of the road noise....)
The indoor pool and spa were quite nice, and though the towels supplied were rough as sandpaper, at least they were provided.
A full hot breakfast was provided each morning, and while not gourmet, had a good enough variety to hold us through lunch. On the second morning, however,we came down at 8:30 to find that all the coffee was gone. When we politely asked the desk clerk ( a grey haired man in his 60's) if they could brew some more, he waved us away irritably, being too engrossed in his texting; fortunately the other man on the desk went into the pantry and took care of the problem. (we had earlier noticed the grey haired man in the parking lot working on his car,which apparently had died there).
So; altogether,though I tend to prefer Sleep Inns for their newness and amenities,this stay was so marred by surly and less than helpful staff that I would be a little hesitant in the future. For this price (about $100 a night) there are a lot of choices in Lubbock.
- Official Description (provided by the hotel):
- The Sleep Inn & Suites in Lubbock is the perfect hotel to dream better every time. You'll love our cozy, modern rooms and the great value we offer. ... more less
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