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“Good hotel, unfortunate staff”

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Sleep Inn And Suites Lubbock
Ranked #25 of 69 Hotels in Lubbock
Certificate of Excellence
Reviewed 21 August 2012 via mobile

We stayed here for move in weekend at Texas Tech,and while the hotel itself was very decent, the experience was marred by some issues with the staff.

We had booked the room two months in advance, knowing how popular this weekend is in Lubbock, and the first glitch came as we were driving from Austin...two hours outside of Lubbock, we received a voicemail on the cell phone that our credit card had been declined and we had 20 minutes to call them or they would sell the room. (a week prior, we had received new credit cards from our bank,who had switched providers, and the old card which has been used to book the room was no longer valid) Fair enough...the card should have been updated, but having booked that far out, we had simply forgotten it. Thankfully we were able to get a signal out I the middle of nowhere, and secure our room.

When we arrived the desk clerk was not exactly friendly, and it took an effort on our parts to be pleasant; perhaps she was tired of telling people that there were no rooms available. When we requested a room away from the highway noise she tried to convince us that we were...upon reaching the room, however, we opened the curtain to find that we were facing the expressway. Though the hotel, like all Sleep inns, had been recently renovated, we did notice some flaws in the room, such as the chipped veneer on the desk and the hole in the bathroom door, where someone had obviously slammed it into the latch guard. It was, however, quite clean and the beds if stiff were well-supplied with pillows and bedclothes. (To give the desk clerk credit, the air conditioning unit was so loud that it drowned out most of the road noise....)

The indoor pool and spa were quite nice, and though the towels supplied were rough as sandpaper, at least they were provided.

A full hot breakfast was provided each morning, and while not gourmet, had a good enough variety to hold us through lunch. On the second morning, however,we came down at 8:30 to find that all the coffee was gone. When we politely asked the desk clerk ( a grey haired man in his 60's) if they could brew some more, he waved us away irritably, being too engrossed in his texting; fortunately the other man on the desk went into the pantry and took care of the problem. (we had earlier noticed the grey haired man in the parking lot working on his car,which apparently had died there).

So; altogether,though I tend to prefer Sleep Inns for their newness and amenities,this stay was so marred by surly and less than helpful staff that I would be a little hesitant in the future. For this price (about $100 a night) there are a lot of choices in Lubbock.

  • Stayed: August 2012
    • Value
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1  Thank Texwander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 - 154 of 160 reviews

Reviewed 19 August 2012

I have to say, this hotel far exceeds the quality of any Sleep Inn & Suites I have seen. This hotel is fairly new, opened in November of 2011. It is conveniently located just off of the 289 Loop, not far from downtown, making it easy to get anywhere in Lubbock fairly quickly. Very close to upscale shopping district.

The quality of the room was outstanding! Flat screen 40" LCD TV, refrigerator, microwave, thermostatically controlled AC, nice, big work area, plenty of electrical outlets for chargers, etc. The free Wifi is strong and uninterrupted. The bathroom is large, CLEAN and has a glass shower door, not curtain. The bed was very comfortable, linens were very clean.

This hotel has an indoor pool and fitness center with a great selection of exercise equipment. The business center is private and the computers will print, but the pages are printed at the front desk. The breakfast area is clean and offers ample seating. The breakfast fare is typical of these types of hotel...eggs, muffins, bagels, sausage, bacon, biscuits and a Texas-shaped waffle maker! Food is hot and good.

The staff is very friendly and professional, and the manager happens to own this property. Lots of experience.

I recommend this hotel for a night or a month!

  • Stayed: August 2012, travelled on business
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1  Thank mpborst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2012

Checked in late, carpet had white things around the chair, further look identified toenails. Asked housekeeping next day to vacuum, she appeared to be the supervisor, my answer was I will see who did that room. Did she vacuum no, so now I am on day 2 of toenails and white flaky stuff around room. Now I am waiting to see how long before they do vacuum before contacting corporate my exit. Ps make your own bed as they will not

  • Stayed: July 2012
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1  Thank Scottishnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

From the check in process, to checking out the next morning, one of the most pleasant experiences I have had in a hotel. And being a Choice Diamond member, I've stayed in a few rooms. The breakfast was the best of the entire experience. I spent the weekend in Midland and paid twice the amount and did not receive one fourth the service. I shall return.

  • Stayed: July 2012, travelled on business
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Thank Bobo1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

I stayed at this hotel for one night on business. It was very clean and brand new. The staff was very polite and the breakfast in the morning was great. I will definitely stay here again when back in Lubbock!

  • Stayed: July 2012, travelled on business
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1  Thank colstaNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sleep Inn And Suites Lubbock

Address: 5816 34th St, Lubbock, TX 79407-3233
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #25 of 69 Hotels in Lubbock
Price Range: ₹ 4,789 - ₹ 10,419 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn And Suites Lubbock 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Sleep Inn & Suites in Lubbock is the perfect hotel to dream better every time. You'll love our cozy, modern rooms and the great value we offer. ... more   less 
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