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“they did not have my reservation”

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Laredo Executive Inn
Ranked #28 of 38 Hotels in Laredo
Reviewed 21 November 2016

I wen tot a football game for family called to confirm reservation, they reported did not have one, thank goodness they still had a room my friend had purchased stayed with her and I still got billed

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Super 8
Thank Gloria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, General Manager at Laredo Executive Inn, responded to this reviewResponded 29 November 2016

Thank You for ur attention in this matter. As per this problem was solved with our customer directly as this was a wrong date. Thank You

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Reviews (87)
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13 - 17 of 87 reviews

Reviewed 19 November 2016

Inadequate hand towels & wash cloths. Had to as for. No sink or bathtub stoppers. Then they had to check to assure we hadn't stolen something to give a $40 deposit back. Good thing we'd told them about missing items!

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank kriggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest Relations Manager at Laredo Executive Inn, responded to this reviewResponded 29 November 2016

Thank you for your response as we strive to render Good Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank Daniel R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Maria G, Guest Relations Manager at Laredo Executive Inn, responded to this reviewResponded 29 November 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 October 2016

Never had to wait for my room to get checked out before I could get my deposit back before... I took about 20 minutes... Every other hotel trust that you've been a good guest and checks room after you leave...

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank michaeldL3300PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest Relations Manager at Laredo Executive Inn, responded to this reviewResponded 29 November 2016

Thank you for your response as we strive to render Good Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2016

Manager had a very ugly attitude, and was very mean to her employees, even thhough they were great and had way better worj ethic/attitudes.

  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank 235yancyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest Relations Manager at Laredo Executive Inn, responded to this reviewResponded 29 November 2016

Thank you for your response as we strive to render Good Customer Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Laredo Executive Inn

Address: 2620 Santa Ursula Ave, Laredo, TX 78040 (Formerly Super 8 Laredo)
Region: United States > Texas > Laredo
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #28 of 38 Hotels in Laredo
Price Range: ₹ 2,932 - ₹ 5,929 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Laredo Executive Inn 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Super 8 Laredo
Super Eight Laredo
Laredo Super 8
Laredo Super Eight

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