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“Stain on sheet”

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TownePlace Suites Killeen
Ranked #9 of 33 Hotels in Killeen
Killeen, Texas
Level Contributor
3 reviews
3 hotel reviews
“Stain on sheet”
3 of 5 bubbles Reviewed 27 December 2011

I am writing this review as I am staying at this hotel. I checked in for a one night stay as I had previously stayed at this hotel a couple of years ago. The front desk staff is really nice and responsive. However, found a blood stain on one of the beds! It may have been from one of the workers who got hurt but wouldn't you know if you were bleeding and handling white sheets? So disappointed and disgusted with the experience that it will certainly affect my stay here.
I am giving an overall Average rating given the front desk being responsive and helpful but I am certainly not coming back here.

Room Tip: Get a room on the third floor.
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sola206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
    28
    18
    5
    0
    1
See reviews for
18
7
6
19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Any
English first
Effort, PA 18330
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 June 2011

First let me start off by saying Ms. Kim is amazing at her job. She is such a sweet person and is always going to the fullest to make sure your stay is a good one. The staff is more then helpful and very polite. The hotel is very clean. One of the BEST Towneplace Suites I have stayed in. I like the location because it is close to Ft. Hood and other places, like shopping and restaurants. It's also walking distance to Petty's BBQ, which has some amazing food. I will DEF stay here again when I am in Killeen.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank feliciajo247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
olemiss626
1 review
5 of 5 bubbles Reviewed 15 April 2010

I have an 8 month old and a 3 year old...waiting for my husband's return home from Iraq. I am pleasantly surprised how clean & spacious this place is! I am very picky about cleanliness...the bathroom especially is very clean! The fridge is big enough for milk and food, plenty of cups & plates for a family. At night, they lock the entrance and only people with keys can get in. BTW, it's only an exit away from the main gate AND their breakfast is AWESOME!

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olemiss626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
US
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 21 August 2009

We stayed at the Towneplace Suites on a recent househunting trip to the area. The staff are all very nice and helpful. The room we checked into had a strong cleaning product smell, so we requested a move after the first night. They went out of their way to accommodate us ... which was very nice. The second room did have the same smell, but not as strong. I think I was sensitive to the smell, so no fault to the hotel.

Our room had one area with an office desk, couch, chair and TV. Off that area was a kitchenette with 4-burner stove, microwave, sink and refrigerator. They supplied towels, soap, cookware and serving utensils and plates. The bathroom was supplied with shampoo, conditioner and soap. The bedroom had another TV and the bed was very comfortable. It would have been very nice for an extended stay.

They have an outdoor pool which was very refreshing after long hot Texas days. There was also a bbq grill available for guests (which we did not use) and an outdoor seating area. They served complimentary breakfast in the lobby area every morning which had yogurt, fruit, toast, muffins, juices, coffee, boiled eggs, cereal and make-your-own Texas shaped waffles.

We used their business center for printing documents and at no charge. There were 3 or 4 computers available for use and I never had to wait. Their location was very convenient to Rt. 190 which runs through Killeen and eventually brings you out to I-35. Overall, a good stay and I would return.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephany H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonoma County
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 26 July 2009

This hotel was my "home" for 61 days and nights while I was on a work assignment. The operation of the hotel was adequate, with overall nice and helpful front desk people. Housekeeping was done 3 times per week, with only 1 of those times involving the changing of bed linens and vacuuming. The quality of this work was really spotty, despite my leaving $5 tips each cleaning. I did, however, feet safe there.

I had one big incident with a front desk worker, who refused to provide my husband with a pass to the off-site gym. She began lying to me when questioned, and concluded this incident by asking why I wasn't understanding her refusal of this service, because "I am speaking English to you". Needless to say, I was highly offended by this comment and took it up with management the following morning. They were quite responsive and apologetic about their employee's behavior. (Said employee gave me glaring looks and refused to speak to me the remainder of my stay.)

As far as extended-stay hotels go, this one is just about average. Nothing special but nothing horrific. At $70 per night, I'm not sure I would expect more. Because of the glut of this kind of property in Killeen, I would next time research if I could more for my $70 per night outlay.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoisheBailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Killeen

Property: TownePlace Suites Killeen
Address: 2401 Florence Rd, Killeen/Lampasas Area, Killeen, TX 76542-1800
Region: United States > Texas > Killeen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 33 Hotels in Killeen
Price range (per night): ₹ 5,575 - ₹ 7,649
Hotel Class:2.5 star — TownePlace Suites Killeen 2.5*
Number of rooms: 79
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