Sure, the hotel is historic, but that doesn't mean it shouldn't be well maintained. Our room #209 was tiny with peeling wallpaper, dirty carpet and tile in the bathroom, a noisy window a/c, musty smell and bed covers that didn't appear clean. On top of that, the Wi-Fi didn't work and no one had bothered to change the clock back an hour almost 3 weeks ago so we panicked when we woke up. When I mentioned the problems to the front desk person (Sherika, I think), she couldn't have cared less - didn't even thank me for bringing the shortcomings to her attention. She definitely was NOT a customer service person - should not be dealing with guests at all.
- Official Description (provided by the hotel):
- The oldest and most historic Hotel in the entire State of Texas. Currently owned by The Jessie Allen Wise Garden Club. 15 Historic rooms. Desk Manager on duty 24 hours a day ... more less
- Reservation Options:
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- Also Known As:
- The Excelsior House Hotel Jefferson