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“Disappointed”

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The Excelsior House
Ranked #1 of 4 Hotels in Jefferson
Certificate of Excellence
Reviewed 22 November 2017

Sure, the hotel is historic, but that doesn't mean it shouldn't be well maintained. Our room #209 was tiny with peeling wallpaper, dirty carpet and tile in the bathroom, a noisy window a/c, musty smell and bed covers that didn't appear clean. On top of that, the Wi-Fi didn't work and no one had bothered to change the clock back an hour almost 3 weeks ago so we panicked when we woke up. When I mentioned the problems to the front desk person (Sherika, I think), she couldn't have cared less - didn't even thank me for bringing the shortcomings to her attention. She definitely was NOT a customer service person - should not be dealing with guests at all.

Room Tip: definitely NOT 209
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MMHoustonTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 176 reviews

Reviewed 20 November 2017

I walked in while touring the shops to see the local site and thought it was quaint on the outside. I was intensely uncomfortable upon entering. I just felt like I was doing something wrong and had a very strong urge to leave. So I did. So I really cant review what I was not able to see.

Stayed: November 2017, travelled with friends
Thank Kathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

I spent a night at the Excelsior House and really enjoyed it! The location is wonderful, and everything in the town is within walking distance. I was in the Jay Goulde room which was spacious and clean. The staff was friendly and answered questions. While there are some maintenance issues which could be addressed, like peeling paint in some areas and other cosmetic repairs, I feel like this is to be expected with any property as old as the Excelsior. We had a wonderful stay and I would definitely return!

  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
Thank Sydney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

We stayed 2 nights at this historic hotel. Such a shame the owners don't take pride in this hotel. The exterior could use some care. A few of the exterior shutters have broken hinges which is an easy fix. For 2 days we saw a grinding wheel sanding pad right outside the front door, the staff never picked it up. Friends of ours stayed here 6 months ago and asked if the hotel lobby was back to order. they are working on a second floor bathroom Reno but after 6 months still not complete. We stayed in the Lady Bird room, 214, on the second floor. Just outside our door there is a thermostat control that is just hanging, holes in the wallpaper. The room is nice actually. The bathroom though is gross, broken tile, dirty grout, missing grout to where the tile feels like it moves when stepping on it. The breadboard and baseboards are dirty. Could use a shelf to hold a some stuff but that is my personal preference. The back balcony had construction wood laying around which could have been placed elsewhere to provide better ambiance We did have breakfast which was good but luke warm at best. I would not stay here again. Being a historic landmark it is a pitty this property is not taken better care of.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 2travelersun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

We were so impressed with the beautiful Excelsior House. We stayed one night in the Diamond Bessie suite and wished we had spent all 3 of our nights in Jefferson there. It is far and away the nicest of the downtown historic hotels. Our room had a beautiful king size bed with a crocheted canopy, a sun room with a twin bed, mini fridge and Keurig coffee machine with a myriad of coffees to choose from. The sun room opens into the beautiful New Orleans style courtyard. We will never stay anywhere else in Jefferson. The staff was gracious and accommodating.

Stayed: September 2017
1  Thank lhunt2725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Excelsior House

Address: 211 W Austin Street, Jefferson, TX 75657-2253
Region: United States > Texas > Jefferson
Amenities:
Free Parking Suites
Hotel Style:
Ranked #1 of 4 Hotels in Jefferson
Price Range: ₹ 4,148 - ₹ 7,977 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Excelsior House 3*
Number of rooms: 15
Official Description (provided by the hotel):
The oldest and most historic Hotel in the entire State of Texas. Currently owned by The Jessie Allen Wise Garden Club. 15 Historic rooms. Desk Manager on duty 24 hours a day ... more   less 
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Also Known As:
The Excelsior House Hotel Jefferson

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