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“Unbelievable Bad Customer Service”

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Dallas/Fort Worth Airport Marriott
Ranked #17 of 77 Hotels in Irving
Certificate of Excellence
Markham, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unbelievable Bad Customer Service”
Reviewed 5 April 2012

On March 23 my flight was cancelled and rerouted me to Dallas. Air Canada booked Marriott Dallas DFW for me. Upone arriving in Dallas at around 1am on March 24, I went to Marriott shuttle. However I was refused by the shuttle driver who was told by the manager on the Walkie Talkie from Marriott Dallas DFW North becasue "the voucher did not specify North or South and there are two Marriott Dallas DFW". I am a woman and was forced to stay in the airport alone at 1am . I am a frequent traveller and was very shocked on how they treat their customer!

Stayed March 2012, travelled on business
Helpful?
1 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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517 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Tegucigalpa, Honduras
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 March 2012

Stayed at this hotel with a group of friends. We picked it out because of its location close to the airport. They offer free shuttle service to and from the airport, and its only a 5-10 minutes shuttle ride. So if you're looking for something close to the airport this is it. There really isnt much anything else around the area, and cabs will be quite expensive to the downtown area. Therefore, I highly recommend this if you want something close to the airport, and not to the dallas area.

Rooms were very clean and beds very comfortable. It has a very nice lobby area with free wi-fi and a lobby bar. Food from the bar and room service was very good. Staff was very friendly and helpful.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
264 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 20 March 2012

My flight was cancelled due to weather. This hotel is close to the airport and went out of the way to accommodate my needs as I had no luggage. Made what could have been a long night in the airport a cozy night weathering the storm in a nice room with a glass of wine!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flfoodiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 March 2012

Great deal for the money. Assuredly an older hotel, but it was just as I knew I could count on by Marriott. They are really earning my trust lately after hit & miss with other hotels.
Place is very clean from lobby to elevators to hallways to room. Bed was comfortable as usual. Could have used a fridge and microwave in room, but very nice otherwise.
Staff friendly and accommodating. Would definitely stay here again.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, Connecticut
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 March 2012

Only spent a night, but the bed was super comfy. The staff was pleasant as I arrived late and they quickly got me into my room.

Room Tip: About 15 minutes from the ariport. Driver on the shuttle offered waters!
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBrozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dallas/Fort Worth Airport Marriott

Property: Dallas/Fort Worth Airport Marriott
Address: 8440 Freeport Pkwy, Irving, TX 75063-2521
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Irving
#24 Business Hotel in Irving
#25 Family Hotel in Irving
Price range (per night): ₹ 7,305 - ₹ 20,622
Hotel Class:4 star — Dallas/Fort Worth Airport Marriott 4*
Number of rooms: 491
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com and HotelQuickly so you can book your Dallas/Fort Worth Airport Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dallas/Fort Worth Airport Marriott North Hotel Irving
Marriott Hotel Irving
Marriott Irving
Irving Marriott

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