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Embassy Suites by Hilton Dallas DFW Airport South
Ranked #22 of 77 Hotels in Irving
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Welcome Home”
5 of 5 bubbles Reviewed 17 February 2012

From check in and everything in between it has been an excellent experience. The friendly faces communicate, "welcome home, glad you're here". The outstanding breakfast and staff including Henry, Reina, Eva, Saila and Arturo, to name a few, give me the impression of a family gathering.
Thank you, I'll be coming "home" again.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank flying51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 5 March 2012
Thank you for your review. I am so pleased to hear you enjoyed your stay and will let our teams members know of your feedback. I am delighted to hear that they made your feel welcome and at home. We hope to see you again soon upon your return to the Dallas/Ft Worth area.

Steve Cadaret
General Manager
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942 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Tucson AZ
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 21 January 2012

I spent the night prior to going on an early morning flight to the Bahamas. The shuttle service to/from the airport is convenient. The TV in our room didn't work due to some cable company issue that impacted many rooms. We asked for maintenance to take a look and went to work out. Two hours later they still hadn't came. Called again and they said they would send someone right up. Got a call a few minutes later and said they would switch us to a room that was not impacted by the cable company issue.

Got to new room just around the corner and it smelled terrible of smoke. Oh well, it was only one night and we had a 5:45AM flight.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank KenTucsonAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 24 January 2012
I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I've worked with maintenance to correct the issue regarding the TV, however I apologize that it wasn't resolved sooner. If you return to our area, we hope you will consider staying with us again.

Steve Cadaret
General Manager
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Bedford, Texas
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 January 2012

Our family had a great experience at the Embassy Suites, DFW South, Irving, Texas. We arranged with Clara Diaz / Director of Catering, Capistrano's @ Embassy Suites DFW South
for a University Graduation for our daughter. Clara worked so professionally patient with finalizing our arrangements, coordinating my changes and whims. The room, the tables and linens and decorations were lovely. The room was easily accessible to the beautiful huge and vibrant Atrium area and bar. The catering staff were courteous and amiable with our requests. The charges were very exact, and the last minute additions were charged precisely and fairly, not huge increases as I have experienced from other caterers.

Room Tip: Not Applicable
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank dglukach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 February 2012
We appreciate the opportunity to host your daughter’s graduation party. I am delighted to hear that Ciara took such good care of you. We value the business you provided our hotel! As usual if there is anything we can do to enhance our services please let us know.

Steve Cadaret
General Manager
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Houston, Texas
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 17 January 2012

This hotel is not as bad as some of the reviewers indicate. In fact, it is a perfectly nice hotel. While it is not as shiny as some newer Embassy Suites, the staff was nice, our room was clean, there were flat panel TVs in the rooms, the gym was small but well equipped, and the pool was well maintained. They also had a special for free high-speed itnernet. I would definitely stay there again. We went for a quick trip to Six Flags for New Year's. We had a great time and look forward to going back next.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank houston1836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 19 January 2012
Thank you for taking the time to write a review about your recent stay at our hotel. I am pleased to hear that you had an enjoyable stay over New Year’s. We are aware that our hotel is not the most updated but we are actively working on improving the hotel and we will in fact begin renovations in April of this year. We hope you will come back and visit us once next time you are in town.

Steve Cadaret
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Porte, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 3 January 2012

We've stayed at several hotels and several Embassy Suites (which we prefer to stay at) This one was by far the best one. The only complaint I can possibly think of is the line for the manager's reception was extremly long and the alcohol was not good at all (compared to our other Embassy Suites experiences). Other than that the rooms were very clean and spacious. Beds were very comfortable, pillows were wonderful, sheets were clean and comfortable, plenty of blankets for all. Free breakfast was amazing although we weren't told that weekday breakfast stops at 9am (which is 10:30am on weekends) so we missed getting breakfast on Monday before we hit the road to go back home. The kids were very disappointed they didn't get to eat there again before we left.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 19 January 2012
Thanks for your gracious comments about your recent stay at our hotel. My apologies for the long manager’s reception lines, as you can imagine this is a high traffic time, however we are looking to add more staff to relieve the long wait. Hope to see you return again soon. Safe travels.

Steve Cadaret
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas DFW Airport South

Property: Embassy Suites by Hilton Dallas DFW Airport South
Address: 4650 W Airport Fwy, Irving, TX 75062-5825
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Irving
#27 Business Hotel in Irving
Price range (per night): ₹ 8,813 - ₹ 17,754
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport South 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Two miles from DFW Airport, the Embassy Suites Dallas - DFW International Airport South hotel welcomes guests to this all-suite Irving, TX hotel featuring a striking lobby with a Mediterranean-style high-rise ceiling, 10-story tropical atrium, stunning waterfall and beautiful pond with exotic fish. Relax in the comfortable master bedroom or living room, and watch a movie on one of two cable televisions. Stay connected with high-speed internet access, available for a nominal fee, a well-lit work desk, and two speaker telephones. Work out in the fully equipped Fitness Center or in the indoor pool. Enjoy the complimentary cooked-to-order breakfast every morning and complimentary beverages and snacks at the evening Managers Reception. Enjoy a delicious meal at Capistrano's, the on-site hotel restaurant. ... more   less 
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Also Known As:
Embassy Suites Dfw Airport South - Irving Hotel Irving
Embassy Suites Irving
Irving Embassy Suites
Embassy Suite Irving Texas

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