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“A Work In Progress”

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Candlewood Suites Dallas, Las Colinas
Ranked #50 of 77 Hotels in Irving
Tecumseh Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A Work In Progress”
2 of 5 bubbles Reviewed 31 January 2012

This is not a quite location. Not only can you hear the road noise but the place is under construction/remodeling. I should have taken the hint when I got my Priority Member gift and it included ear-plugs. Construction noise started early and ended late. They were hanging new pictures in renovated rooms at 8PM. My room had new carpet installed and the smell of chemicals was horrible. I had to sleep with the window open. The TV did not have a remote.

Good thing I set my cell phone alarm because I didn't get my wake up call. My room did not receive room service between nights. The front desk is rarely staffed after 9:00PM The work out room was closed and there was no coffee or newspapers in the lobby area. Also I had to wait in line to check out in the morning instead of getting my bill in my room. This hotel has a long way to go to improve guest service for business travelers.

The one nice thing I can say is the renovated rooms look nice and the room was clean.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LogisticalOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

Traveller rating
    18
    23
    9
    6
    4
See reviews for
6
6
8
34
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Cairns
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

We had 2 nights here before flying out of the USA at the end of our holiday so wanted to be near the airport. We checked in late at night and found the night staff to be helpfull and got to our room pretty efficiently. The rooms themselves were a great size and very clean and had everything we needed. The hotel was undergoing a renovation which they were very apologetic about but apart from one of the lifts being used for this and some plastic laying about it didn't have any impact on us. The free laundry facilities were excellent as was the 'pantry' to be basic food as there is nothing within walking distance of the hotel if you need something to eat. We requested a late check out and staff went out of their way to accomodate us which was very helpfull. The only issue I had is I had booked here as when I had searched it came up as having a shuttle which I assumed was to the airport but it is only for limited times and within a 5mile radius of the hotel. Not a huge issue as a cab ride was quite inexpensive.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsLatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 December 2011

I have been at this hotel for the last 100 days and for the most part the staff are kind and courteous. There is a bit of a training issue - some staff dont know better and I have had my billing messed up a few times. I truly believe a great organization is made great by the examples of their leaders. The General Manager of this hotel is rude, arrogant and full of his own self importance. His name is Dondi Santoya and he runs a loose ship. Training and staff prpearation is up to him and clearly he lacks in this area. Hotel is run down but is bieng renovated. Sometimes people get noisy in their rooms but management is unwilling to handle it effectively. The caliber of staff is low and it starts at their General Manager. The hotel is going through a major revamp. Hope it will resolve the dirty carpet issue and plain all round run down feel. Hope they revamp their management too. I wont stay at this hotel again. Check your billing if you are a long term guest.

Room Tip: Do not choose one on the lower floors - peopel moving above you will drive you nuts. Some people mov...
See more room tips
  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fay397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longview, Texas
Level Contributor
243 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

My wife and I stayed here for one night. We just loved the location! Very pretty area and nice and quiet. Staff were very helpful and friendly. Room and halls were very clean. Will definitely stay here again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Mur018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flower Mound, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 10 August 2011

Be very careful using a debit card as charge collateral because you might just find that you have a large debit 5 days aftrer check out...unauthorized!

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Monte G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Dallas, Las Colinas

Property: Candlewood Suites Dallas, Las Colinas
Address: 5300 Green Park Dr, Irving, TX 75038-6925
Phone Number:
Region: United States > Texas > Irving
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 77 Hotels in Irving
Price range (per night): ₹ 5,843 - ₹ 8,733
Hotel Class:2.5 star — Candlewood Suites Dallas, Las Colinas 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. Enjoy all the comforts of home at the Candlewood Suites Hotel Dallas-Las Colinas. Conveniently located just 10 minutes from the Dallas/Fort Worth International Airport, we're in the heart of the Dallas Metroplex and convenient to downtown Dallas as well as Ft. Worth. Each suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your over sized executive desk with two separate phone lines and complimentary high-speed Internet. Relax in the overstuffed recliner while you enjoy the CD player or DVD/VCR. Borrow your favorites from our free video and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard now featuring 'Juan Valdez' complimentary coffee to all guests. You can purchase meals, snacks and sundry items at value prices. Nearby companies include Fluor, NEC, Verizon, Nokia, Zale, Caremark and Citigroup. We are also close to many major expressways, Grapevine Mills Mall, Irving Mall, The Movie Studios at Las Colinas, Texas Stadium, the University of Dallas, & The TPC Las Colinas, which hosts the EDS/Byron Nelson Golf Tournament. Now offering complimentary high-speed Internet access in all rooms, complimentary transportation within a 5 mile radius of the hotel and Priority Club Points. ... more   less 
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Also Known As:
Candlewood Suites Dallas, Las Colinas Hotel Irving
Candlewood Suites Irving
Candlewood Irving
Irving Candlewood Suites

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