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“Disappointing for Las Colinas”

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Fairfield Inn & Suites Dallas Las Colinas
Ranked #44 of 77 Hotels in Irving
Lubbock, TX
Level 6 Contributor
180 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Disappointing for Las Colinas”
Reviewed 3 January 2012

The hotel was clean but spartan. Made me think of a Days Inn or Motel 6, especially because they had all kinds of signs about lock your car and hide your valuables, and we arrived at 11 p.m. and the entrance doors were locked. The lighting for the entrance is poor, and it's a tiny entrance. We circled the motel thinking we must have found a back entrance. The photo on TripAdvisor is misleading because there's no big awning like that anymore.

Inside the motel, the lobby and reception desk have little if any adornment, and we were there the week of Christmas, and the elevator was a half sized one that could only hold a couple of people.

The mattresses were like foam rubber, not good, and the rooms were fairly plain. Hard to find outlets for laptops, and the bathroom was tiny. Maybe this place used to be a Microtel?

The rooms were not well appointed.

Someone had fixed a hole in the wall, but the paint wasn't matched.

However, it was a great breakfast with a huge variety of hot and cold foods, with waffles and omelettes, all kinds of fresh fruits, cereals, and pastries.

We had asked for a baby crib, and they stuck it unassembled in a box in our room.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wtxtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilcrease, Manager at Fairfield Inn & Suites Dallas Las Colinas, responded to this review, 12 January 2012
Thank you for choosing our hotel for you recent stay in Las Colinas. We have reviewed your comments regarding your stay and we greatly appreciate that you took the time to share them, as our guests' satisfaction is our main priority. We are deeply sadden to read that you were disappointed with our basic accommodations. We will do our best to learn from your comments and improve moving forward.
It was a pleasure to have you as our guest and we hope to see you again soon.

Melissa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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123 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Fort Collins, Colorado
Level 5 Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 December 2011

The hotel is very nice and a good value. The rooms and food service area are clean and comfortable. The breakfast is a good variety of cereals, pastries, eggs, waffles, milks and juices. They also had yogurts and fruit cups. It was perfect for a group as large as ours. The halls are quite and cleaning staff moves around very courteously. The pool is really nice, just the right temperature and the hot tub is wonderful. I was impressed at how well kept the pool area is. They missed 5 stars with the unfriendly staff at the front desk. My first phone call to make arrangements for our bus driver to have a ground floor was met with I can't make that request and I don't know how, I would suggest "Let me see what I can do for you!" As it turned out the coach switch with the driver and we got him on a ground floor. I have had no direct contact with the front desk but even a glance or "Good Morning" is met with a with a scowl. All in All a good experience, just ignore the folks at the front desk, they would prefer that!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank royaltycoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilcrease, Manager at Fairfield Inn & Suites Dallas Las Colinas, responded to this review, 12 January 2012
Thank you for choosing our hotel for you recent stay in Las Colinas. We have reviewed your comments regarding your stay and we greatly appreciate that you took the time to share them, as our guests' satisfaction is our main priority. We are deeply sadden to read that you were disappointed with the friendliness of the Front Desk staff. We will do our best to learn from your comments and improve moving forward.
It was a pleasure to have you as our guest and we hope to see you again soon.

Melissa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sioux Falls, South Dakota
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 December 2011

Clean and simple, but situated close to airport, restaurants, and the freeway. Front desk very helpful. Breakfast was a nice mixture of hot and continental - and free! Parking is free and the room price was right!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kateydid50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilcrease, Manager at Fairfield Inn & Suites Dallas Las Colinas, responded to this review, 12 January 2012
Thank you for choosing our hotel for you recent stay in Las Colinas. We have reviewed your comments regarding your stay and we greatly appreciate that you took the time to share them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest and we hope to see you again soon.

Melissa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 6 Contributor
111 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 25 June 2011

The front desk attendant the night I checked in was very nice and helpful. The hotel needs some renovations. I just did not like the feel of the hotel. All kinds of warnings about security made me a little wary.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank midsouthbuckeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 June 2011

I came in late in Friday night and I was pleased with the prompt service. I walked into my room exhausted, it's a basic hotel room nothing fancy, and I jumped into bed. The bed was as comfortable as the higher end Marriott hotel. In the morning, there was a good variety of breakfast, waffles, omelet, eggs, cereal, different breads and pastries. I would recommend this hotel for those who are looking for a simple hotel room that's affordable.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Korgirl125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Dallas Las Colinas

Property: Fairfield Inn & Suites Dallas Las Colinas
Address: 630 W John Carpenter Fwy, Irving, TX 75039-2203
Region: United States > Texas > Irving
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 77 Hotels in Irving
Price range (per night): ₹ 5,998 - ₹ 13,157
Hotel Class:2.5 star — Fairfield Inn & Suites Dallas Las Colinas 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
The Fairfield Inn & Suites by Marriott Las Colinas hotel in Irving, Texas, is conveniently located just minutes from Dallas Fort Worth (DFW) and Dallas Love Field (DAL) Airports. This centrally located Irving hotel in Las Colinas is just minutes from popular shopping spots, restaurants and museums in Downtown Grapevine, Dallas and Fort Worth, as well as Cowboys Stadium, The Ballpark in Arlington and American Airlines Center. Our Irving/Las Colinas hotel near DFW Airport is a superior value, with amenities including free deluxe continental breakfast, free high-speed internet, free transportation to local businesses and restaurants, complimentary parking and complimentary coffee/tea available all day. Enjoy new flat-screen LCD televisions and luxurious bedding in all of our rooms and suites -- or unwind in our indoor pool and spa after a long day. Whether you're in town for business or leisure, the Fairfield Inn & Suites by Marriott DFW Airport hotel in Las Colinas is the perfect choice among Irving, TX hotels. ... more   less 
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Also Known As:
Fairfield Inn Dallas Las Colinas Hotel Irving
Fairfield Inn Irving
Fairfield Irving
Irving Fairfield Inn

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