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Reviewed 10 March 2016

Easy to get to, and the staff was excellent. Bed was firm and comfortable and the bathroom roomy and clean. Easy access off and onto I-45. Close to Texas Prison and Veterans Museum. A keeper for future stops in the Huntsville area.

Date of stay: February 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank JKPTexas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheryl_mgr, General Manager at Holiday Inn Express & Suites Huntsville, an IHG Hotel, responded to this reviewResponded 11 March 2016

Thank You!! we appreciate you taking the time to let us know about your stay and that you enjoyed it! Our goal is to be a Hotel Guest love !! We hope to see you in the future.

Sincerely Management

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Reviewed 18 February 2016 via mobile

I found the hotel to be clean and the furnishings to be clean also in the room. The bed was comfortable and check in was quick. Restaurants in the area are a little on the bad side. The staff seemed to be friendly enough and breakfast was the standard fare.

Date of stay: February 2016
Trip type: Travelled solo
Thank Aaron R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheryl_mgr, Manager at Holiday Inn Express & Suites Huntsville, an IHG Hotel, responded to this reviewResponded 19 February 2016

Thank You!! we appreciate you staying with us and letting us know about your stay.
I hope you are able to stay with us again in the future. we value you and your time ,Thank You again!

Sincerely Management

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Reviewed 22 January 2016

My family and I came to stay the weekend for a grandparent's 90th birthday. We reserved several rooms for various family members ranging in age from 3-65. The great-grandchildren went swimming each day in the indoor pool, which was clean and well kept; they could also be bribed into silence with candy bars for sale in the little shop next to the front desk (drinks, ice cream, frozen dinners, OTC medications, laundry detergent, etc.). Breakfast each morning was pleasant, there was plenty of variety and a magnificent pancake machine that made two perfectly cooked pancakes at the push of a button. The hotel was well situated, there were plenty of restaurants and stores nearby. But the star of the show was the night manager, Katt Drury. She made us feel completely at home by coming to check on our group when she came in each night. The adults would gather in the breakfast area and stay up late drinking wine and talking, Katt would come by often and make sure we were comfortable. She found two wine glasses somewhere, even though the hotel had no reason to have wine glasses and even got a blanket when she heard one of our party say she was chilly. All of this she did without being asked, kudos to Katt! The next time I visit Huntsville and need a hotel, this is where I will be staying, thank you!

Date of stay: January 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Andrea G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheryl_mgr, Manager at Holiday Inn Express & Suites Huntsville, an IHG Hotel, responded to this reviewResponded 25 January 2016

Thank You !!! we appreciate you taking time to let us know about your stay.
I'm happy to know you and your party had a good time and where well taken care of by our team. I will let Katt know how much you appreciated her service. I hope you and your family are able to stay with us again. We wish you and your family well.

Sincerely Management

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Reviewed 14 December 2015

Really clean, large room. Staff was vey accomdating, we we allowed to check in early to change for a college graduation ceremony. Breakfast wAs hot, good selection, friendly staff. A good stay for the money.

Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 485patrickb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheryl_mgr, General Manager at Holiday Inn Express & Suites Huntsville, an IHG Hotel, responded to this reviewResponded 15 December 2015

Thank You!! we appreciate you letting us know about your stay and how much you enjoyed it. I'm extremely happy to know you where able to check In early, which we love to do, however sometimes we are not able to do so. Thank You again for choosing Holiday Inn Express Huntsville,Tx as your place to stay!


Sincerely Management

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Reviewed 12 November 2015

Stayed at this hotel last year, and it looks like they are having significant problems with housekeeping. Front desk staff were fantastic in assisting me with the issues. The only non-housekeeping issue was the placement of a high-efficiency, front load washer in the space that was on the other side of my bed. When it was running, not only was it loud, as in sounding like a helicopter hovering overhead, it also actually shook my bed! Unfortunately, I couldn't move rooms because I need the handicap accessible room. And sadly people did laundry all night and day! Housekeeping issues... when I arrived, room was not ready, in fact no handicap rooms were available, causing us to have to wait for 55 minutes before we could check in. Then two of the four days, they did not clean my room at all! When they did clean, it was hit and miss.. Never vacuumed. Chair had something sticky on it. Dirt/dust on ledges, in corners, etc. Front desk was apologetic and gave me the needed daily towels. Sad to see this hotel went down. I gave this hotel 5 stars last year with my only problem was none of the housekeeping staff spoke English. This year ... Well, Management really needs to address housekeeping .... Other staff were great.. Very helpful and friendly.

Date of stay: September 2015
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Cathy E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheryl_mgr, Manager at Holiday Inn Express & Suites Huntsville, an IHG Hotel, responded to this reviewResponded 16 November 2015

Dear Guest, I appreciate you taking the time to let us know about your stay, my sincere apologies for the inconveniences you experienced during your stay. we did and are continuing to build our housekeeping dept. So again I apologize that you as the guest suffered during the time we where training a new team. If you would like to discuss this more please feel free to contact the hotel, as I would love to speak to you.

Sincerely Management

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