I'm 60 years old and in my life I have stayed at a ton of hotels but this was one of the worst experiences I've ever had. I had booked 3 nights several days earlier than checkin date. A few hours before my first night I called them to let them know I wouldn't be in the first night because of change in plans but I didn't mind them charging me for it but to NOT change my booking for the other 2 nights. The next day I checked in late, sometime after midnight. When I walked in the lobby I didn't see anybody. I saw an empty cola can laying in the middle of the floor on the other side of the counter and a pair of work gloves on the counter. I said "is anybody there", and saw a head pop up behind a little desk in the corner. Black lady had been sleeping. She looked up but didn't even look at me and didn't even get up until I said I need to check in. She finally got up and slowly walked up to the counter. I asked her about the cola can and she just mumbled. She told me my booking had been canceled. "WHAT?" I told her I had called the day before to let them know I wouldn't be there that first night but was told there would be no problem. But,,, there was. It took forever for her to get me a room. I went to the room and swiped the keypad and started to open the door but when it opened a couple inches it stopped and in such a way that told me the slider safety lock is what stopped the door and that meant it was occupied. I heard someone stir inside but I said "I'm sorry" and I quickly walked away thinking the next thing I'd hear would be a gunshot. That room wasn't close to the office and I had to walk back down the stairs with loaded arms with my luggage to go back down to the office. Told her what happened, took several minutes for her to give me another room. Went to that room, this one further away than the first, and when I went inside I noticed it wasn't clean. Looked like someone had just slept in it and left. By now it's VERY late and I'm VERY tired from working long hours that day. Went back to the office with all my stuff and told her what happened. This time I told her she would have to go check the next room out first because I wasn't going to go through this again. She sent the on duty Sheriff to the next room. He returned and said it was fine. Well everything wasn't fine. After I finally got to sleep around 3 AM I was awakened about 3 hours later by the worst smell of cigarette smoke I'd ever smelled. She had put me in a "smoking allowed" room and the occupant in the room next door was smoking. The smoke was coming into my room through the adjoining room door between us. I'm an ex smoker and normally the smell of cigarettes doesn't smell like that smelled. It was "B-A-D". It was mixed in with the overall smell of the room, which was not good at all. So I had a dentist appointment that morning at 9. I god very little sleep. I went to another hotel down the street for the following night. This was the worst experience EVER in my life with a hotel.
- Official Description (provided by the hotel):
- This Motel 6 is located off Interstate 10 in Energy Corridor. West Oaks Mall and Archer Dog Park is within 5 miles. All rooms have a modern look including 32" LCD TV, and Wi-Fi available for $2.99 per 24 hours. An outdoor seasonal pool available. ... more less
- Reservation Options:
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- Also Known As:
- Motel 6 Houston West - Katy Hotel Houston
- Houston Motel Six
- Houston Motel 6