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Holiday Inn Houston SW - Sugar Land Area
Ranked #331 of 517 Hotels in Houston
Reviewed 10 July 2017

...so when you come in from the heat you expect your room to be nice and cool. Our room did not get cool. I was sweating in my sleep and I'm cold natured. Our room was on the 3rd floor and our travel companion was on the first floor. She said her room was freezing. So, I guess it depends on where you are. Also, our showers water pressure was very low.

The hotel appears to have been recently renovated. Staff at the front desk were very nice and offered us water when they learned of how far we'd traveled. It was most appreciated. The hotel is in great proximity of the interstate, all types of restaurants, and shopping.

Room Tip: No free breakfast. No refrigerator in room. No microwave in room. Hotel is also very busy.
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  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank EvetteD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this reviewResponded 12 July 2017

Dear Ms. EvetteD,

We appreciate your compliments about the staff and the hotel in general.
We apologize for the inconveniences about the air conditioning in your room.
Thank you for bringing it to our attention so no other guest will be affected.
We hope to welcome you back soon!

Sincerely,

Joelhey B.
Director of Guest Services

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Reviews (54)
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6 - 10 of 54 reviews

Reviewed 5 June 2017

Decent clean room for the price, right off the SouthWest Freeway which can be good or bad. There's highway noise so ask for a rear facing room and it's relatively quiet. I was disappointed that breakfast was not included, thought all Holiday Inns had free breakfast.

Room Tip: ask for a rear or inside room
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  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Arthur Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this reviewResponded 7 June 2017

Dear Arthur,

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HOUSTON SW - SUGAR LAND AREA.

I would like to start by apologizing to you for not meeting your expectations about the breakfast. At Holiday Inn, we give you the flexibility option to include the breakfast on your rate. Our sister hotel Holiday Inn Express has the breakfast inclusive by default.

I hope you will give us a chance by staying with us soon!

Sincerely,

Joelhey B.
Director of Guest Services

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Reviewed 22 May 2017

It was my second time at this hotel in 2 months. The hotel property is good. The safety, security, ambiance is good. Rooms are nice and clean. The surrounding areas are safe and the parking lot always has an on duty security guard at night.

The hotel staff is courteous and polite. However, the same can't be said about the restaurant staff. The hotel needs to work on their communication of breakfast policies to guests. We paid for 3 nights and could only get breakfast once. While I believe the hotel staff were apologetic about it, but I believe they've leased out the restaurant to a third party and thus couldn't intervene much (that's what the on duty front desk staff told us).

I would certainly stay again and recommend this hotel minus the breakfast.

Room Tip: Avoid adding Breakfast to your reservation.
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  • Stayed: May 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Nizar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this reviewResponded 12 July 2017

Dear Nizar B,

Thank you for your candid feedback.
We appreciate your comments and rest assured that we will use it to coach our staff at the restaurant. We sincerely apologize for any inconveniences.
We hope to see you again soon!

Sincerely,

Joelhey B.
Director of Guest Services

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Reviewed 31 March 2017

We were there for US cricket team trials, they look after us very well, I must recommend this hotel yourself and group, nice breakfast and well versed staff. Location is next to major highway, restaurants are nearby.

Room Tip: All rooms are good
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  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank MUJTABA1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this reviewResponded 1 April 2017

Dear Mujtaba1967,

We are delighted to here your compliments and glad to know that you have enjoyed your stay with us!

We look forward on having your team again soon!

Sincerely,

Joelhey B.
Guest Services

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Reviewed 31 March 2017 via mobile

Overall good hotel and location for our specifics needs!
Just a couple of issues , water pressure is a big problem, and entrance from highway service road not very practical or safe!
Beside theses , a few sign of wear and tear in bathroom and carpet , see pictures!

Stayed: February 2017, travelled on business
Thank Florence A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this reviewResponded 1 April 2017

Dear Florence A,

Thank you for the compliments and we sincerely apologize for the inconveniences you encountered during your recent stay with us. We are looking into these issues and definitely rectifying the issue.

Hope to welcome you again soon!

Sincerely,

Joelhey B.
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Houston SW - Sugar Land Area

Address: 11160 Southwest Fwy, Houston, TX 77031-3602
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #331 of 517 Hotels in Houston
Price Range: ₹ 4,320 - ₹ 9,349 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Houston SW - Sugar Land Area 3*
Number of rooms: 207
Official Description (provided by the hotel):
Our newly renovated Holiday Inn(R) Hotel promises a warm welcome, efficient check-in and upgraded amenities. Our property offers travelers easy access to the best of Houston and Sugar land, so you can travel beyond the area with ease. Hosting an event is a breeze since we offer over 6,800 square feet of flexible meeting/banquet facilities. If you need a space to prepare for an event or finish paperwork, take advantage of our 24 hour Business Center. Southern hospitality meets sophisticated cuisine at our full-service App8ite Bar and Grill which features a daily happy hour and chef special. At night, enjoy exercising at our onsite fitness center or take a dip in sparkling indoor and outdoor pools. We hope to welcome you soon! ... more   less 
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Also Known As:
Holiday Inn Houston Southwest-Hwy 59s @ Beltway 8 Hotel Houston

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