I’m getting pretty disappointed with Holiday Inn. I love the express and other brands with IHG, but this flagship brand is loosing its luster. This location is really close to the airport and offers a shuttle. The shuttle happens to be a minivan. It took it 30 minutes to arrive even though the hotel is only 0.5 miles away. We had to leave behind people at the airport because 4 filled the van. When the 4 of us arrived at the hotel we waited about 5 minutes for a desk person to show up to check us in. Check in was pretty seedless after that. My room was “updated”. This means they changed out some stuff in the bathroom I guess. The vanity was too big so it basically rubbed up against the toilet. The ventilation wasn’t great. There was some black mold growing on the ceiling. The new floor tiles kept sticking to my feet because the glue wasn’t holding them to the floor.
The restaurant and bar were both closed so it was tough finding food. Had to order and it took a while.
Not a great experience with a “premium” brand.More