Drive up: Feels very business-like.
Guest Reception: Impersonal and stoic
Lobby/Lounge: Well appointed, comfortable if not inviting.
Suite-Room: Dated!! Worn furniture, Carpet worn and stained. Appears no care is given.
Housekeeping: Had to call 3 days to have room serviced, still had to request basics afterwards.
Room Service: Cold, bland, petite portions and one would expect more of this level of hotel and especially in Houston.
*Up to this point the Four Seasons Hotel Houston would have earned an "Average" to "Poor" rating for it short comings. However it was the service that destroyed our stay.
We brought the housekeeping issues and room service issues to the guest reception staff, who failed on all counts to show they cared or would truly rectify the concern. To add insult to injury we felt the evening manager showed not only a lack of concern but a completely inappropriate level of attention on our adolescent son.
He demonstrated complete arrogance as if the housekeeping concerns were our fault and made no attempt to address our concern with room service. It offered a clear explanation as to why the reception staff behaved in the aloof manner.
Poor management = poor staff.
Also he’d best learn his place when it comes to fraternizing with hotel guests and not cross the line. We are certain Four Seasons won’t address these concerns, otherwise why would they allow this person to reach this position and train the staff to not care, but we felt the better informed TripAdvisor clients were the better they could make the choice for themselves.
- Official Description (provided by the hotel):
- Located in the heart of downtown and just steps away from Houston's renowned cultural attractions. ... more less
- Reservation Options:
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- Also Known As:
- 4 Seasons Hotel Houston
- Four Seasons Houston
- Houston Four Seasons