We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“not impressed... at all” 3 of 5 bubbles
Review of Hilton Americas - Houston

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton Americas - Houston
Ranked #6 of 501 Hotels in Houston
Certificate of Excellence
GreenLeadersPlatinum level
lexington
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“not impressed... at all”
3 of 5 bubbles Reviewed 29 February 2012

The lobby is very pretty and is the best thing about the hotel. The food is average to good. Service is ridiculously slow even in the restaurant. Forget about room service. The food from the steak house is good. The shrimp cocktail was so big- the shrimp were- it was actually kind of gross to eat that much raw shrimp. Its a really nice place to stay if you dont travel a lot but if you do its nothing to write home about. And definitely go out to eat. The Grove is amazing and right accross the street. A four star Hilton is still a hilton no matter how its pakaged. They are all average at best unless its a destination resort.

  • Stayed October 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sdr82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 5 March 2012
Dear sdr82,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

Our apology for the service in the restaurant. Thank you for connecting with us via the TripAdvisor messaging service and confirming with us that your shrimp cocktail was cooked and not served undercooked.

Thank you again and we look forward to welcoming you back if the opportunity presents itself in the future.

Regards,

Hilton Americas-Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,561 reviews from our community

Traveller rating
    1,624
    758
    147
    29
    3
See reviews for
366
402
120
1,365
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (491)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Lawrenceville, Georgia
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 25 February 2012

Very nice hotel in downtown Houston in a convenient location besides the Convention Center - Restaurants were top shelf with fair prices - The guest rooms were very nice with one of the best mattresses I have ever had at a Hilton property. All in all very nice Hilton property.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bjaj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 26 February 2012
Dear Bjaj1,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

As you mentioned, we have a very convenient location as we are the only hotel in Houston connected to the George R. Brown Convention Center. Additionally we are directly across both the Toyota Center (Home of the Houston Rockets and great concerts) and Discovery Green, a few short blocks from Minute Maid Park (Home of the Houston Astros) , the Houston Pavilions and the soon to open Dynamo Stadium (Home to the Houston Dynamos – Major League Soccer). Our courtesy shuttle is available from 6:00 am – 11:00 pm daily and can take our guests around the Downtown area when necessary.

It is great to hear about the our mattresses. We recently renovated all of our guests rooms which included the addition of Waldorf=Astoria collection beds for great comfort.

Thank you again for your review and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 20 February 2012

My husband and I visited the Hilton Americas for our Valentine's celebration, considering Vday fell in the middle of the week we chose Feb.18-19th. We scored a pretty sweet deal via hotwire.com, I wouldn't normally stay in a hotel that is $179 and my judgement might be more harsh had I paid that much. We dined at Spencers and split the Poterhouse for two, I'm not a big meat eater but it was delicious! The decor is modern and everything is very clean, we requested a corkscrew and it was delivered to our room promptly, however, we did request robes (we didn't pack ours because we figured the room would have them available) the robes were never brought to our room. My biggest complaint was the number of children in the pool at 9pm, I was really looking forward to relaxing in the indoor pool and spa, fat chance - there were 10+ kids in the pool and spa and they remained there until it closed at 10pm. When we woke the next morning, we tried again and was really disappointed to find the spa filled wtih children (I don't even think kids that young are supposed to be in water that hot) parents litterly yelling at their kids across the lap pool, being indoor it created an echo, it was super annoying and anything but relaxing. So, we never were able to enjoy the pool or spa, BIG let down.

Room Tip: We requested a skyline view, there was no additional charge and it was nice.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank apryl m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 3 March 2012
Dear apryl m,

Thank you for sharing your experience at the Hilton Americas-Houston on TripAdvisor.

We feel very privileged you selected our hotel to spend your Valentine's celebration.

Sorry about the pool and we will review with our team to discuss how we can control this better.

Thank you again for your feedback and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

The hotel itself is nice. It sits next door to Discovery Green Park, the GRB and quick access to the Houston shops and house of blues. Great location. However, the service has a lot to be desired. The Westin quality it is NOT. We went for Valentines weekend and the check in was not what I expected. Received wrong coupons for the breakfast and was first told we didn't have that option. They also refused to upgrade even though I had confirmation and checked in early. Something about the rate I paid and they reserved upgrade for the ones that paid more. For our first time there, I loved the hotel but service not so much.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Txloyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 19 February 2012
Dear Txloya,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

We are very sorry for your disappointment. During the time of your check in, we did explain that due to lack of availability, your upgrade request was not available. During the reservation process, a request for an upgrade is never guaranteed but we do work very hard to accommodate as many requests as possible. In an effort to satisfy your request in some way, we did provide you with breakfast vouchers which we changed to dinner by your request. Both our Guest Service Agent and Front Desk Manager did do their best to accommodate you but again our apology if it did not meet your satisfaction.

Ms. Loya, we have reached out to you in hopes we may have another opportunity in serving you.

Regards,

Hilton Americas-Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holly Springs, Georgia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 12 February 2012

Hilton is proud of this property. Value for the dollar is a bit out of whack. The rooms and public areas were clean. The restaurants and price of cocktails were quite high. Internet access in room at $14.95 plus tax should be an amenity included for the price of your stay. Access to meeting rooms for our function was convenient. Value for dollars spent, fair. In room toilet tissue, "John Wayne" brand.......Roguh & Tough. Needs to be softer. Staff at check in and checkout was less than cheerful. Checkout was the worst. An error was found with the bill and I was made to feel as though it was my fault. If it were a personal visit with a choice, I would have searched for an alternative.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jdwone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 17 February 2012
Dear jdwone,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

We appreciate you also taking the time to elaborate more on your stay through the TripAdvisor messaging service. This has allowed us to “drill down” further. We are sorry for your Front Desk experience and have addressed this with our team.

Mr. Wilbur, we appreciate your feedback and look forward to the opportunity to welcome you back.

Regards,

Hilton Americas-Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Houston hotels
Downtown
The Lancaster
The Lancaster
#1 of 501 in Houston
4.5 of 5 bubbles 1,335 reviews
Downtown
The Whitehall Houston
The Whitehall Houston
#4 of 501 in Houston
4.5 of 5 bubbles 339 reviews
Downtown
JW Marriott Houston Downtown
Show Prices
Show Prices
Show Prices
Downtown
Embassy Suites by Hilton Houston Downtown
Downtown
Four Seasons Hotel Houston
Hotel ZaZa Houston
#5 of 501 in Houston
4.5 of 5 bubbles 1,598 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Americas - Houston? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Hilton Americas - Houston

Property: Hilton Americas - Houston
Address: 1600 Lamar, Houston, TX 77010-5012
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Houston
#1 Family Hotel in Houston
#2 Spa Hotel in Houston
#5 Business Hotel in Houston
#6 Luxury Hotel in Houston
#7 Romantic Hotel in Houston
Price range (per night): ₹ 10,756 - ₹ 24,772
Hotel Class:4 star — Hilton Americas - Houston 4*
Number of rooms: 1200
Official Description (provided by the hotel):
Hilton Americas-Houston, conveniently located in the heart of downtown Houston, Texas, is directly connected via two indoor sky-bridges to the George R. Brown Convention Center, and offers 1,200 luxurious guestrooms, including four Presidential Suites and 36 one-bedroom and two-bedroom suites. This AAA Four Diamond rated hotel was newly renovated in 2011. Featuring 1600 Bar + Grille for breakfast, lunch and dinner, the very popular Lobby Bar, the State of Texas' largest Starbucks which serves the Reserve selections, Pappasito's Cantina, In-Room Dining, the full service Skyline Spa & Health Club and FedEx. With 91,500 square feet of technologically advanced, flexible meeting space, including the 40,000 square foot Lanier Grand Ballroom, divisible into 12 independent spaces, the 26,000 square foot Ballroom of the Americas, divisible into six independent spaces, plus 10,000 square feet of invitingly usable pre-function space, Hilton Americas-Houston is the perfect meeting place for any group and awarded one of the world's best business hotels for 2013 by Travel + Leisure magazine. Hilton Americas-Houston is the proud recipient of Hilton Worldwide's Award of Excellence for service and quality for five consecutive years. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct and Agoda so you can book your Hilton Americas - Houston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Americas - Houston Hotel Houston
Hilton Hotel Houston
Hilton Houston
Hilton Americas Hotel Houston
Houston Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing